Z&R Enterprises

Sang S.

I just had some work done on my water heater. When I scheduled to make an appoinment , they couldnt even give me round about estimate , when i even told them whats wrong witht the water heater. Pros Plumbing said I would be charged the $65 service charge just to show up and tell me whats wrong. I reluctantly made the appoinment becasue they did say they would come out the same day for service, which was a plus. Technician showed up, seem knowledgeable and friendly. After work was done, I was slapped with a whopping $454 bill ,which they ended up charging me the service even when the work was done with them. I know this type of work being done was quoted aorund $125 by other plumbers. I didnt want to be confrontational and paid the bill. I defenitley will never go back and recommend Pros Plumbing . I feel they were sizing up each customers and charging whatever enormous fee's they feel like charging per customer. Not a ethical or good company in my eyes. STAY AWAY!!!

Pat E.

I came home to a leaking water heater inside my condominium. It was after normal business hours, so I knew it may be difficult to get a plumber out right away. Cheryl answered my call and was very helpful with my situation. She sent Kory to my house immediately. He was very professional, handed me his business card at the door, spoke with expert plumbing knowledge, and advised me on replacing my rusted out water heater.

The price Kory quoted was higher than I anticipated, and he admitted the company is not the cheapest. He offered for me to seek a second quote from another company, but I decided to sign the contract and have Kory return first thing the next morning to replace my water heater. After Kory left, I remembered seeing a ""20% off to online customers"" banner at the top of the company's website. I called Cheryl to inquire about receiving the discount. She did not hesitate and assured me that Kory would honor the 20% off discount.

Kory and Mike arrived promptly the next morning to remove and replace my water heater. They took extra care to protect my tile flooring while removing and replacing the water heater. Their expert skills, use of top quality products, and honoring of the 20% discount have provided me with reassurance I made the right choice in choosing Pros Plumbing and Rooter.

A S.

After a quick hiccup with the main receptionist was resolved by Michael, all was perfect. Both Michaels (both employees had the same name) were professional and courteous. They explained everything thoroughly and I will now be recommending them in the future. Great job and good luck continuing your local family business for generations to come!

Duncan C.

I can highly recommend the family based firm of Pros-Plumbing as they were very professional and efficient.

Initial contact:
When I called to discuss my non-standard sewerage system and the challenges that it presented ( 120'+ between the rodding point and the city sewer ) their receptionist/dispatcher knew exactly what I needed ( the ability to run one drum of cable then add a second drum ). They quoted me a price for the call out and said that they would discussed the actual costs once they had seen the system ( I though this was completely fair since who knows what is down there! ) so we scheduled an appointment for later that morning.

The appointment:
Dan and Mike turned up at the scheduled time, reviewed the sewer access and discussed every aspect of the costs ( including the charge for adding a second drum to the machine - which they had brought, always nice when folks turn up with ALL the equipment they needed! ). We agreed the price and they started work.

The work:
It was obvious that Dan and Mike knew what they were doing and set about the task with gusto, the first 100' of 15/16"" cable and its cutter were down in no time at all and then came the task of swapping the drums. You HAVE to see it to understand why they charge extra for it, even though the professional quality machines make it ""easy"" the weights involved are not trivial, its seriously back breaking work.

With the second drum attached it was back to business and 20' later they hit the roots blocking the sewer, through careful manipulation of the machine and some general grunt work pulling on the cable they had the blockage cleared and the drains flowing again ( what a wonderful sound it is to hear your drain clear! ).

The clean up and painful part:
Getting the second drum wound up and off was just as back breaking as putting it on but they had it all out and cleaned away in no time....and the painful bit..well it was not that painful, since they were so efficient the totally cost was VERY reasonable.

Summary:
Nice to find a professional business who can not only do what they say they can but can do it quickly and effectively.

Amber S.

Life saver! My water heater busted. Water spraying everywhere. They fixed the problem, and didn't tell me I had to buy new one, tho I'm sure we will soon cause it is old. Liked they were able to fix my problem and did not give me a crazy bill. service was great. Price was good. Work has been perfect! No more problems. Very reliable.

Donna B.

I had a leak from my refrigerator at midnight, so I looked for an 24/7 plumber and came across Pros Plumbing. They (she) answered the phone around 12:30am and was very sweet and talked me through getting my water turned off for the night. I still needed the repair, so I called back the next morning (Saturday) and she was able to send someone quickly. Rick called and showed up as promised. He did a great job and made sure to show me how to take care of turning off the water in several different places, so that I would not have this issue again. I appreciated the time he spent ""teaching"" me for my own piece of mind. He took care of the job, no problem. $95 just for the service call seems a little high, but in the end, it worked out.

David P.

Disappointed. They came out and mis-diagnosed a leak that I had and then wanted to charge an arm and a leg to get it fixed. I went with someone else that properly diagnosed for 1/3 the cost.

Gary R.

dan with Pro Plumbing was responsive and personable. The problem was that we asked to hook up an ""Insta Hot"", replace the valves under a sink and hook up an Ice maker. They sent 2 plumbers, they spent approximately 12 man hours, both of them made a trip to the harware store and it took them 3 trips. We had to buy a new ""Insta Hot"" unit. The valves under the sink were replaced but they forgot to attach the lines to the faucet and my Ice machine is still not hooked up. My wife was asked to sign a ""Authorization of Work"" after the the 12 hours spent and it had a price of $947 attached to it. NIce guys but not very competent.

L K.

On Monday we had an emergency water heater leak that needed to be fixed by replacing the whole unit. Dan came out late at night and showed up after a long days work with a great smile on his face, even though he was there to only give an assessment. While he was checking out the leaky mess we ran by our idea of eventually switching over to a tankless water heater. He said hes installed several of them and has a crew of employees that he works with.

The next day he came by with his electrician Rick to take a look and wanted to make sure our panel can handle the new appliance and make plans for wiring and access points, etc. (all throughout this time he never mentioned any $59 payment that another yelper said. I'm not sure what that's about)

After talking it over we decided switching to tankless now was the best course of action considering the existing unit cannot be salvaged (and getting worse by the hour). We set up a work date of Friday and Rick started out the job early with the electrical portion of the job.

Next came Dan and Mike and all three of them worked diligently through the day. They were all courteous, professional, easy to talk to. To make their job easier the night before my husband and I removed the old water heater and cleared out as much as we could to make access points for under the room. That was a good idea, it allowed the guys to just get on with the fun stuff and saved us a bit of money :o)

Long story short (too late!): They did a great job from start to finish in just a few days time and we will definitely be working with them in the future. We have plans to slap in another bathroom and will be using their expertise in the next few years!

Myk L.

Update:. Don't buy the response the company made. There was nothing after hours about this job. Middle of the day. Another lie. Why in the world would he reply to this review three years later? Stay away from these shady characters.

*STAY AWAY!! 0 Stars!! 1. deceitful 2. overpriced 3. will upsell you. This company will charge you a $59 fee just for evaluation. This fee is not waived once you agree on the job. Also will upsell you on a procedure you probably don't need. I called this company based on the good reviews. I was greeted by the dispatcher who turns out to be the owner/plumber's mother. I was told about the $59 eval fee. When the plumber arrived he immediately tells me I need to have the high pressure wash done. The job would cost $315. We agreed on the price and I told him i would cut a check for $315. Once the job was done he charges me $374!! For less than an hour's work. He would not waive the eval charge even though we agreed on $315. The workorder says he ran in to obstruction at 79 feet. Later on my landlord shows me the plumbing lines and after measurements saw that anything past 40 feet would have been at a wide diameter plumbing area where no obstruction that would make it past the gargbage disposal should have gotten stuck. 40 feet worth of piping should have been at least attempted with the lower cost snaking procedure. Hindsight is always 20/20, but a snaking procedure would have cost me $130 at Roto Rooters, instead i get duped for $374.