Z&R Enterprises

J C.

Edited as of 1/22/16:
Despite the reply of the business owner and promise of refund of $65.00, as of today no refund has been received from Pro's Plumbing. I would caution all potential customers, buyer beware here. Another RED FLAG.


I will compliment Pros Plumbing on their phone etiquette, they answer the phone and make appointments and follow up, so for that my kudos.

Once they arrive is when the shenanigans begins.

Within the past week I had a outdoor water pipe spring a leak coming from the main. It required a replacement as it was patched once earlier. The two plumbers measured and advised I needed 80 feet of copper pipe and a couple of elbows plus labor, estimated at 2-4 hours. The quote was $2,500.00 to do the job.

I was taken aback by the quote and advised them that I would have to get another quote and then the price started to drop, first a couple hundred and then to $2,100.00 if I chose to have them do it right then. I was charged a $65.00 service fee for the visit but it was money well spent.

I went online to Home Depot and looked up 1"" copper pipe which is $12.97 per 10 feet, giving them the benefit of the doubt, I calculated 100 feet which would be 10 pieces or $ 130.00 more or less for all the pipe plus labor to install, which they estimated at 2-4 hours. How the quote arrived at $2,500.00 I have no idea, other than these folks are crooks. I asked them how much to repair and the plumber said $500-600.00 for a repair. That is when the conversation ended.

I obtained a second quote from another local plumber the same day (Saturday) and doing the work that Pros quoted for $2500.00 plus fixing another problem for me on another pipe was $635.00 total. I would have been gouged $1,900.00 from an unethical plumber had I not said no and got another quote.

I would recommend RUNNING away from these folks, don't walk and hold onto your wallets when running away. Be warned and to Pros Plumbing, as Jim Harbaugh recently tweeted about the 49ers, ""Don't be deceived, you shall reap what you sow.""

Ann S.

I was impressed and delighted with the service I received by Pros Plumbing! Cory came in and looked at my toilet which was leaking and told that it was a very easy fix. What a huge relief! Plus, he didn't try to charge me an exorbitant fee for walking in the door which has been my experience with two previous companies. I did, however, have another problem in the kitchen. The water in the garbage disposal sink was bubbling up in the adjoining sink! So Mike came in and quickly figured out the problem. He took care of it in a timely manner and advised me that it was not a good idea to put food in the disposal in the future. As a matter of fact, it was never a good idea to put food in a garbage disposal! Interesting!
I had purchased the $100.00 deal for $50.00 so the final charge was very reasonable! I have definitely found my plumbing company forever! Cory and Mike were very pleasant and efficient, and the price was right. Thank you!

Josh N.

Great job, friendly people. Saved us from cold showers and came out late Saturday afternoon. Had the foresight to ask after the make/model and serial number of our water heater right away so they had the parts. You'd be surprised how many companies come out and have to leave to go get parts. Overall 5-star experience.

Jason K.

I am beyond satisfied with my experience with Pros Plumbing & Rooter. To be honest, I was starting to wonder if I was ever going to get my problem fixed after I tried calling two other plumbers in the area that couldn't even diagnose the problem properly.

I will admit, I was a bit skeptical about calling this company because of the mixed reviews, but I decided to just give them a try and i'm glad I did. My call was answered by Michael who was very friendly, and pleasant to talk to. He scheduled an appointment for me the next day and said the plumber coming out would be Kory.

Kory showed up right on time and he was super friendly. I showed him the problem I was having and he immediately knew what was wrong! I was so surprised, because up to this point I had only heard run arounds, and never a sold answer. He even showed me pictures of recent jobs he has done that were smiler to this, and he showed me how he was able to preserve a lot of the area around it because it requires a bit of cutting into the wall. Kory didn't seemed fazed by this though. He reassured me that by the time he was done with the job that it would look better than what it did before. Just take a look at the pictures and see for your self just how awesome these guys are!

The Pros:
-Family owned; I try to only support local businesses
-Super friendly and helpful
-They know their stuff
-Their price was very reasonable
-They do excellent work

The Cons:
-I honestly couldn't find any

Sang S.

I just had some work done on my water heater. When I scheduled to make an appoinment , they couldnt even give me round about estimate , when i even told them whats wrong witht the water heater. Pros Plumbing said I would be charged the $65 service charge just to show up and tell me whats wrong. I reluctantly made the appoinment becasue they did say they would come out the same day for service, which was a plus. Technician showed up, seem knowledgeable and friendly. After work was done, I was slapped with a whopping $454 bill ,which they ended up charging me the service even when the work was done with them. I know this type of work being done was quoted aorund $125 by other plumbers. I didnt want to be confrontational and paid the bill. I defenitley will never go back and recommend Pros Plumbing . I feel they were sizing up each customers and charging whatever enormous fee's they feel like charging per customer. Not a ethical or good company in my eyes. STAY AWAY!!!

Pat E.

I came home to a leaking water heater inside my condominium. It was after normal business hours, so I knew it may be difficult to get a plumber out right away. Cheryl answered my call and was very helpful with my situation. She sent Kory to my house immediately. He was very professional, handed me his business card at the door, spoke with expert plumbing knowledge, and advised me on replacing my rusted out water heater.

The price Kory quoted was higher than I anticipated, and he admitted the company is not the cheapest. He offered for me to seek a second quote from another company, but I decided to sign the contract and have Kory return first thing the next morning to replace my water heater. After Kory left, I remembered seeing a ""20% off to online customers"" banner at the top of the company's website. I called Cheryl to inquire about receiving the discount. She did not hesitate and assured me that Kory would honor the 20% off discount.

Kory and Mike arrived promptly the next morning to remove and replace my water heater. They took extra care to protect my tile flooring while removing and replacing the water heater. Their expert skills, use of top quality products, and honoring of the 20% discount have provided me with reassurance I made the right choice in choosing Pros Plumbing and Rooter.

A S.

After a quick hiccup with the main receptionist was resolved by Michael, all was perfect. Both Michaels (both employees had the same name) were professional and courteous. They explained everything thoroughly and I will now be recommending them in the future. Great job and good luck continuing your local family business for generations to come!

Duncan C.

I can highly recommend the family based firm of Pros-Plumbing as they were very professional and efficient.

Initial contact:
When I called to discuss my non-standard sewerage system and the challenges that it presented ( 120'+ between the rodding point and the city sewer ) their receptionist/dispatcher knew exactly what I needed ( the ability to run one drum of cable then add a second drum ). They quoted me a price for the call out and said that they would discussed the actual costs once they had seen the system ( I though this was completely fair since who knows what is down there! ) so we scheduled an appointment for later that morning.

The appointment:
Dan and Mike turned up at the scheduled time, reviewed the sewer access and discussed every aspect of the costs ( including the charge for adding a second drum to the machine - which they had brought, always nice when folks turn up with ALL the equipment they needed! ). We agreed the price and they started work.

The work:
It was obvious that Dan and Mike knew what they were doing and set about the task with gusto, the first 100' of 15/16"" cable and its cutter were down in no time at all and then came the task of swapping the drums. You HAVE to see it to understand why they charge extra for it, even though the professional quality machines make it ""easy"" the weights involved are not trivial, its seriously back breaking work.

With the second drum attached it was back to business and 20' later they hit the roots blocking the sewer, through careful manipulation of the machine and some general grunt work pulling on the cable they had the blockage cleared and the drains flowing again ( what a wonderful sound it is to hear your drain clear! ).

The clean up and painful part:
Getting the second drum wound up and off was just as back breaking as putting it on but they had it all out and cleaned away in no time....and the painful bit..well it was not that painful, since they were so efficient the totally cost was VERY reasonable.

Summary:
Nice to find a professional business who can not only do what they say they can but can do it quickly and effectively.

Amber S.

Life saver! My water heater busted. Water spraying everywhere. They fixed the problem, and didn't tell me I had to buy new one, tho I'm sure we will soon cause it is old. Liked they were able to fix my problem and did not give me a crazy bill. service was great. Price was good. Work has been perfect! No more problems. Very reliable.

Donna B.

I had a leak from my refrigerator at midnight, so I looked for an 24/7 plumber and came across Pros Plumbing. They (she) answered the phone around 12:30am and was very sweet and talked me through getting my water turned off for the night. I still needed the repair, so I called back the next morning (Saturday) and she was able to send someone quickly. Rick called and showed up as promised. He did a great job and made sure to show me how to take care of turning off the water in several different places, so that I would not have this issue again. I appreciated the time he spent ""teaching"" me for my own piece of mind. He took care of the job, no problem. $95 just for the service call seems a little high, but in the end, it worked out.