Zip Appliance & Plumbing Repair

Dewey H.

Once again I had to call Zip Appliances to come out and repair my Samsung washer. The tub would not spin (the second time this happened). As usual, Zip came out the same day and on time. I have always been impressed with their service and servicemen. This time Jose answered the call. After reviewing the problem Jose said the suspension rods needed to be replaced. He gave me an estimate of some $ 577.39 for parts and labor. $ 264.56 for the rods and $ 291.00 for labor. Now here is where the rub comes in, after checking the parts online I found that you can buy the same part on Amazon for $ 39.99!
For the life of me, I don't understand some companies mark up parts to such a ridiculous amount, in the case near $ 700%. As I have said before, I really like Zip and its service but I must take a breather in the future. Sorry, I had to write this review but I want to be fair with others here on Yelp.

Eric L.

Excellent service. Speedy and prompt technicians. Office people were efficient and professional. Would definitely use again

Veronica C.

I was able to have my dryer repaired in the same visit, and back to my regular routine. Just provided the dryer info and the problem and the technician came out prepared with a solution and a fix. A lifesaver for a busy mom!!! Thank you!!!

Billy M.

Had Zip come out and fix my Maytag dryer...awesome job and would use again! Made an appointment and came at exactly that time. Within the hour my dryer was fixed and they were gone. Perfect!

Eric E.

These guys eventually got it done. I had two appliances need repair at the same time. They came out and charged 2 diagnostic fees for one visit. At least both went towards the repair. Then they sold my wife some ""service plan"" while I was in the other room on the phone. Fortunately we got our money back on that nonsense.

After waiting weeks for parts they came out to ""fix things"". We needed multiple visits before they were actually fixed. I'm not entirely convinced the first diagnosis was correct, but now my appliances have hundreds of dollars of new parts. For the hassle and high cost, I probably should've bought a new dishwasher.

Also, their phone service seems like its an overseas call center. The lady (multiple times) always had a heavy accent that was hard to understand, moderate English skills, and she seemed to know absolutely nothing about the business or what was going on. I wish they'd communicate 100% by text and email rather than put me through that.

Darren F.

Well, they even rejected service. Saying that I posed a bad review before, now they even rejected the service. That's very rude of them. I will find other appliance company.

Daniel R.

Zip was on time even earlier. Eric the technician was very knowledgeable which for a young man was impressive. Honest and on spit reliable. Hurrah.

Lori F.

Great response time and very knowledgeable. Was able to diagnose my problem and fix part of the issue. Unfortunately the fact that the dishwasher motor and drain both needed replacing due to negligence by a prior repairman several years ago made the issue to expensive to repair so we opted for a new dishwasher instead. BUT I would 100% recommend this company and use them again for any repairs I need.

Lorenzo A.

After calling Zip Appliance a couple of days ago they responded within a few hours that same day. They quickly diagnosed the problem and ordered the parts. Today, Jose came back out and replaced the circuit boards on the dishwasher in a reasonably short time. The unit is now working great. Jose was super professional and courteous. He got the job done right the first time! They are a first class outfit and I will absolutely recommend them and will certainly call on them again for any future needs.

Andres M.

Highly recommended. Fast and dependable. Eric was awesome. Courteous, skilled and knowledgeable. I will use this company again when needed.