Z and Z Plumbing

Riley S.

Sal came by to check out my leaking shower, and was very professional and informative. He even made an exception to come on a Saturday because I couldn't take time off during the week, which I really appreciated. After a thorough inspection by his ""process of elimination"", he diagnosed the issue and gave a cost effective solution. I'll be using Z&Z in the future.

Pandora L.

Unreliable like many in this business.

The technician came out to give an estimate on a lot of work in our Oakland home. All he had to do was give us a bid. The timing was also of the essence because the plumbing issue also involved an insurance claim.

The technician said he would get back to us the following day. Nothing. Not only did Z and Z not return the calls, they didn't even answer the phone or return voicemails. The insurance adjuster also called with the same non-results.

Needless to say, I went with another company that was great and responsive.

Not recommended.

L T.

BEWARE - terrible service and even more horrific customer service! I contacted Z & Z for a seemingly simple job--fix a blocked toilet (nothing crazy had been thrown or dropped in the toilet, it just simply stopped working). However, the whole experience turned into a nightmare. The company sent a tech, named Seif (I think he may also be the owner), who cleared the toilet using an auger--the whole thing took him 15-20 min for which he charged us $125. This all would have been fine, except Seif had been too auger-happy and extremely rough in those 20 minutes. After Seif left, my husband realized immediately that there was damage to our toilet. HUGE, deep scratches had been made all over the inside the toilet bowl--auger marks left by Z & Z. These scratches will rust and quickly degrade the toilet over time. Not a single time before, during, or after the work did Seif warn or alert us to the damage--he simply collected his money and left. We immediately called Z & Z back within the same hour to try to catch Seif but could not get a hold of anyone as it was just before the end of the business day at 5pm (they do not have an answering machine). So we emailed the company with our concerns and attached pictures of the damage. First thing the next morning, I called Z & Z to notify them of the damage. The receptionist/office manager told me she would have the owner call me back immediately--that was on Feb 27, 2018.

Needless to say, after 3 weeks, 6 phone calls from me, and 2 emails also from me--no one from the company has yet to call me back. Z & Z simply hasn't bothered responding. Each time I call, the receptionist tells me that the owner is aware of the issue and will call me back. He never does. When I asked for the owner's name, they refuse to give it to me.

I'm very upset that I hired a so-called ""professional"" company to provide professional service. I expect them to know how to unplug a toilet without damaging it. And I expect them to take full responsibility for their mistake and fix it. Instead, I get the run-around every time I call or email. This isn't customer service! In fact, they straight up just cheat their customers.

Don't go with this unprofessional company, they don't value their customers. They'll damage your property and then ignore you. I've reported them to BBB. Photos of damage below (if Yelp lets me post the pics).

r b.

I had a tenant with a broken water heater & called Z and Z plumbing based on their good reviews. They responded quickly with a quote and a plan to try trouble shooting before replacing the water heater itself. I got an appointment quickly- which my tenant appreciated. They called ahead so I could meet them there, and I can't tell you how many companies fail to do that! The service engineers were right on time. They were professional, helpful, and got the problem fixed quickly. I will definitely use them again.

Marilyn M.

Do not even bother with this company. We called 4 times, and no one even had the courtesy to call back. We contacted another co. Star plumbing and they said they would be here in one hour.

Lee A.

My call was answered promptly. My non-emergency was scheduled for less than 24 hours later. The plumber arrived at the beginning of the window. Jamie was great - courteous, answered all of my questions, and fixed my under-the-kitchen-sink leak quickly. I would definitely use again or recommend to others.

N P.

I had Jimmy out today to snake my clean out and he was professional, courteous and quick. This is my second time having the z and z team come out. Last time I dealt with Sal who was just as good as Jimmy. I totally recommend

Ana S.

I ended up getting free help from a plumber friend of a friend, but I want to thank Z and Z for responding quickly and punctually to my flooded basement, getting the sump pump working again to drain the basement, for their astute assessment of what work needed to be done, and for providing me a very reasonable estimate. Would definitely call them again!

Rafael F.

Another contractor that was providing an estimate for insulation work pointed out what appeared to be a leak in the crawlspace that was originating from one of the bathrooms. Made a few calls, but after two other plumbers recommended Z and Z for the issue I was describing (possible source the overflow regulator in the bathtub) I decided it would be best to go with Z and Z.

Jimmy texted me indicating he was nearby in case I could see him earlier. Thankfully it worked out and Jimmy was able to identify the issue. It was not the overflow regulator as guessed, it was actually a leak in the cold water pipe at a joint that had pressure being put on it from the nearby studs and had a poor weld. After confirming the issue he gave me a quote that would include re-piping that section to ensure there would be no pressure against the pipe and performing the weld in a very tight location while atop an 8 ft. ladder with a bunch of flammable materials surrounding the weld location. Needless to say, I needed to feel confident he could do the job. Jimmy delivered here too by clearly explaining the challenges with the work. The quote was fair and I told him to go ahead with the work.

After he wrapped up, the work looked great and more importantly there doesn't appear to be any issues with the work. Highly recommend Z and Z and especially Jimmy.

Sneedneeds M.

Z and Z plumbing gets it done!! This is the first yelp comment i have ever done.
.... after having called 3 plumbers, who all ""no called, no showed,"" I gave Z and Z plumbing a call. Sife answered the phone and was at the house within the hour and wrote me up an estimate to replace my sewage main....
A few days later his guys showed up on time!! Had my sewer line replaced in the same day !! They worked hard all day and cleaned everything up when they were done!! The city inspected their work.

Sife dropped off the paperwork off few days later as well as emailed it. (Showing that it was passed by the city).

Anyways... Thanks Z and Z.