Woodfin - Your Home Team

Mary Anne B.

I have been very pleased with the service I have had from Woodfin in the past. The of service I received from John Michael was outstanding. He didn't give my plumbing problem a quick fix (which had been done in the past). He kept working until he found the source of the problem and then fixed it.

Keith R.

I do not use Woodfin. However, my neighbor does and that is what this review is about.
He contacted Woodfin later in the day for a plumbing issue - water was not draining. All drains (sinks, toilets, dishwasher, washing machine, etc.) we stopping, nothing would drain. Obviously an issue with the main line leaving the house. Now that main line could be under the house or underground in the front yard. We know this now thanks to Matt, the plumber service technician who was on site to assist. Matt worked diligently to resolve this drainage issue but to no avail. He spent hours to determine the issue, to determine the cause, and worked to find resolution. So while Matt was not able to provide relief be did two things that are particularly noteworthy for this review. First, he only billed the 'trip charge' (one hour?) despite all the time he spend on this project. He did so because he wasn't able to provide any resolution and as a result it was the right thing to do. Second, he offered suggestions of service providers for services that Woodfin does no provide.
Thank you Matt for your professionalism and ethics.

Matt has did well enough that I would consider Woodfin for my next household service need.

Billy S.

Woodfin has great delivery service but they do not honor their contract with the customer. When I signed the salesman told me there wouldn't be any rental fee if I had them fill the tank once a year. When I got a rental bill for over $100.00 I was told I didn't buy enough propane. I was also told when I signed that I had the option to buy the tank for $500.00. When I called to buy the tank I was told the cost would be over $1,100.00. I bought the tank.So I will not be doing business with this company in the future.

C T.

They fixed the access plumbing pipes ok, I guess, but I had problems with the handles and tub spout installed by a fraudulent plumber. I asked the tech to make sure the stems were good, and the diverter on the tub spout was okay as I was having problems with both. He said he checked. No he did not. I was told over and over that tub spouts and goose necks faucets drip constantly and that the spout dripped also because I have a long pipe in the wall. I have had that same pipe in the wall since I bought this home and did all the work my self since 1997. Now I am ill and am at the mercy of contractors. Do I have stupid written on my forehead? I have never had a constant drip in my bath or the kitchen goose neck faucet in 26 years. When I turn it off it's off and doesn't drip. They also said, ""Well, things are made the same as they used to."" Lazy is what the Woodfin techs were! The fraudulent plumber also had replaced my kitchen faucet. It also dripped non-stop now. I had someone other than Woodfin replace that faucet and guess what...yes, it stopped dripping. Not one drip. The tub spout continued to drip. I finally was able to get the handle off the cold water and the nut inside was not tightened. Once I tightened it the spout stopped dripping, but I still have problems with the diverter in the spout and now it barely works at all. I also do not have the same water pressure as I had before and the hot and cold not the same. Who knows what all that scammer plumber messed up but the Woodfin guys that came out didn't care and didn't do their jobs...but they sure charge a high price. I will never call them again. Woodfin, women and ill people are not stupid. Your work ethics have certainly changed but you still charge a premium price!

Jon D.

Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like ""Pay to Play"". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are S.O.L. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service.

Heather L.

absolutely terrible. our gas boiler (for heat and hot water) exploded and needed new parts. the tech came out on a sunday and couldn't fix it. parts were ordered and it was up and running again on tuesday. more parts came in and were replaced on friday with a different tech. this tech had no idea what he was doing. they had ordered the wrong size flame rod. come 5 pm on friday he couldn't get the boiler up and running again and said he had to order more parts and couldn't get them in until the following tuesday. meanwhile the boiler had been running just fine since tuesday- actually better than it has been in a while. we have two small children and the temps are getting in the low 20s this weekend. he left without it working again (after it had been working since tuesday). my husband took it apart and figured out what happened. If we could put the old flame rod back in (the tech took the old one with him for whatever reason- which it belongs to us) the boiler would be working until the other parts come in later this week. we tried multiple times to reach the tech and the company since friday with no answer and no return calls. meanwhile we have no heat and have to boil water to give the kids baths. we are running space heaters which is a fire hazard. a company that is supposed to have great knowledge and customer service has left us freezing- and for no reason. we are angry and disappointed. at least come back out over the weekend and put the old part back in.

G. R.

Really disappointed. I cheerfully admit screwing up a toilet repair due to incomprehensible elderly plumbing, so called Woodfin. The repair needed consisted connecting the supply to the old plumbing and into the bottom of the toilet, where it screwed to the new valve kit I got. Bill: $540. - I winced, but know stupidity tax is seldom cheap. What really got me, though, was when the tech says, ""you know, to really fix this right you should get a new toilet.""
Now obviously I don't know much about plumbing, but this was an insane suggestion. It would be like getting an oil change and the guy at the counter says, ""you know, to really clean this up well, you should change the upholstery in this car.""
The Woodfin tech also said he would not install the flapper (there were two new flappers sitting beside the toilet) because he'd have to ""charge extra"" for that, so I am $500+ in this thing and still don't have a working toilet. By then I just wanted my bill and him out of there.
So - what's going on with Woodfin? Sales incentives for techs getting out of hand? Change in management? Why so greedy?
Whatever it is, I'm not having any more of it after this episode.
Adios, Woodfin - you've lost a customer of many years.

Mike M.

Well where do I start. 1st off when we met with the salesperson to have gas logs installed he came out and went over all the pricing and quoted us a price and we agreed to have the services done with tank top off every month . We were told that it would be a few weeks for the logs to come in and they had a loner set that they would put in until our set came in. They never came to install the loaner set instead brought two space heaters to use till the logs he ordered came in which costs more in electricity and never heard from them until they came out to install the logs. They completed the installation including filling the tank then we started having problems with fumes in the house. We called them again, they came out to discover that they didn't vent the logs properly. They sent a crew out to remove the chimney liner and put in a damper which they knew previously when doing the site visit. Then we were supposed to have the tank topped off every month but that never happened and we ran out of gas during the winter storm we had in January. Mind you my dad is in his 80s and handicapped! They came out and filled the tank a few days later and installed a monitor to let them know when the tank is getting low but here we are again he's almost out of gas and I called Jan 29 to get the tank filled and talked to Cherry the night dispatcher and she informed me that they only come out on certain days and could not get here till Feb 1 he will be out of gas by then when I asked to have my call forwarded to one of the Woodfins she kept stating that they will come out in Feb I stated that would be to late and I wanted to speak to someone to get his tank filled and when I got upset and started talking louder she told me she was going to disconnect the call and then hung up!! If I could have another service come out and take over this I would get them. The service is piss poor and the supervisor Cherry needs some customer service skills and to look out for your customers especially the elderly!!!

Lucy W.

Over the years, Woodfin has changed. We call them out of habit and they have installed a number of heating and cooling systems for us over the past twenty years. Going through invoices, I see that we have given them more than $60,000 of business in the past sixteen years. We had been loyal customers. We will unfortunately have to move on. This past year, we are being continually harassed to pay a bill of 162.44 that we do not owe. We have talked to the business manager on a number of occasions. There have even been threats of going to collection--not too worried as we don't owe it--but still. The bill is for work Woodfin did that we did not order, because they could not do the work we DID order and which they said they could do. Hmmm... We had scheduled Woodfin to clean our air ducts. (They installed them when they installed an expensive three zone system a few years ago.) When they could not perform the work, they cleaned our dryer vent instead. Whaaaa???? We did not agree to this service as we are capable of cleaning our own dryer vent. I contacted the office on numerous occasions about the bill. I thought I got through to them. Nope. This week, I received a NEW bill for the same amount with a different service memo for the same date, hence this review. This is bad practice on so many levels. It is obviously terrible not to take care of loyal customers who pay a lot of money for your services. But to harass loyal customers with a bill for a service they did not order because you could not perform the service you scheduled (and said you could perform with ducts you installed) is crazy.

Todd W.

Worth the time to read if you are in the market for HVAC system. Woodfin stepped up in a difficult situation. In August I elected to replace my failed propane emergency heat unit and try to reuse my 12 yr old heat pump that was still running (In fairness to Woodfin they tried to discourage me from doing this). Anyways, sure enough after installing the new furnace and bringing the house back down to temp, the compressor failed within hours. As a homeowner I was skeptical...feeling like they may have done something to hasten its failure. A difficult situation and conversation to say the least. After sending technicians back out for three hours, they could not resurrect it. Initial conversations were that prices had gone up since original quotes and it would take a month to get in the midst of peak cooling season. Kudos to the sales associate Jason who knew it was not going to sit well if that was the best they could do. Rather than press the issue he escalated to management. Robbie, (one of the managers) stepped in, contacted Carrier, and sourced a unit that could be installed that same day. In addition, rather than try to get me for the original quote or more, Robbie discounted the system and got it qualified for a Carrier complete system rebate. It is in the difficult times that you learn the most about people or companies. What I appreciate is that they did the right thing without my having to raise my voice or threaten them with negative reviews, etc. I will certainly consider them for future projects and would recommend you do the same.