Woodfin - Your Home Team

Mike L.

We have been using Wood fin for our primary heating contractor for over 40 years. They perform our annual furnace service. This year we noticed that a pressure relief valve was leaking and had the service tech look at it when he was out for our annual, he stated that we needed a new expansion tank as it was causing the pressure relief valve to drip. They gave us a estimate for the work which was over $500.00 to replace a $135.00 expansion tank. I know materials are high right now and supply is sometimes limited, but seriously, this was ridiculous. I will be writing Woodfin a letter to let them know how I feel and that I feel we were taken advantage of.

Not a rosy scenario by any means.

Harrison T.

Easily was able to schedule a free estimate during a time-frame that worked for me after work. Looking to get my 10+ year old water heater replaced, and as a new homeowner, I knew little to nothing. Technician called me when he was on his way and arrived masked, and with boot covers to not track in any dirt! Loved the thoughtfulness. Technician quickly analyzed my water heater, took measurements, and answered any questions I had about the pros/cons of buying a new heater when my old one was still in working shape. I was emailed a copy of my estimate within 12 hours.
It was also nice to know that Woodfin had worked in my condominium complex before (Rocketts Landing), so they were familiar with my set-up.

Katarina S.

I had used Woodfin for years for all of my home repairs for over ten years, but on this most recent job I was not only extremely disappointed with the value of the work but I know I was treated the way that I was by the plumbing manager because I am a woman. The way he spoke to me was like he was speaking to an ignorant child, talking down to me and mansplaining. I don't expect much better treatment any place else I go because I'm a woman, but I'll definitely never use Woodfin again. I was quoted $1,200 for a job that would take 2 technicians 4-6 hours to complete (those were the exact words on the estimate). The job was complete in 90 minutes but they still wanted their $1,200 (demanded credit card payment before they left the house, in fact, before I could talk to a manager about it). I asked why, if there were no major parts involved in the work and the job only took 90 minutes I was still being billed $1,200? The plumbing manager said they quoted by the job, not by the time it took or the cost of the parts (if it's not based on the cost of parts or time invested, how do they arrive at an arbitrary number like $1,200?). He then arrived at some other arbitrary number to give me some of the money back but the damage was already done. If I want to be spoken down to I'd just as soon not have to pay for the experience. Woodfin clearly doesn't value their long-time clients and I'm ashamed of myself for giving them my business for as long as I have.

Pamela B.

There is an ice storm this weekend. I got my propane fireplace filled Friday. It was empty so i need a leak test. Why didn't Woodfin do the leak test while they were here? Why don't all the filler know how to do a leak test? The rep called me while I was at work. ""Well, I don't think they have time to come back"". Mind you, they charge my card $360 to fill the tank, yet I cannot use it because they turned it off. There's an ice storm! Am I working for you or is it the other way around? Anyway, they can't come back till the middle of next week during working hours. What a fleecing of a single I spent $7000 for a propane fireplace in 2019 and it's been a hassle every step of the way (expect when it come to debiting my checks and credit cards). When Woodfin has you over a barrel they have you at their mercy. Luckily my Heat from my HVAC still works.

Jessica G.

Hunter came out to the property to inspect the furnace and after 30 minutes he said the whole entire furnace needs to be replace and I would only have to pay for labor, which was over 1,500.00. I could tell the young man did not know what he was talking about. So, I had another company come out...White Glove Plumbing - Heating & Air and Nick inspected the furnace and simply said what piece needs to be replaced which cost me less than 200.00 for everything...my heat works perfectly, thanks to Nick.

Leanne R.

Woodfin theoretically serviced our AC units for two separate cooling systems in 2017 & 2018. The units were installed in 2015 & 2016. One unit was not cooling in 2020. The new technician said that the units were never properly cleaned. The situation was reviewed with the Woodfin supervisor who took NO responsibility.

We called today about a potentially leaking radiator. We had a potential Covid19 exposure and are awaiting test results early next week. We were informed that the technician would not visit our home for 2 weeks after a negative test result.

When I called, the customer service rep all the information upfront. She apparently was not listening and the information had to be repeated multiple times.

Walter S.

We renovated our kitchen that required removing the existing plumbing in one step, then installing new plumbing. They gave us the best quote out of three, but screwed up and needed to come back twice to fix problems. Their response was great. They're big enough to absorb mistakes, but small enough to respond.

Katie S.

Update to Kelly W.: I'm not going to give you my address over Yelp. I did however call again last week and was told I would get a call back and still haven't heard from anyone.

P M.

The plumbing experience I had with this company was the worst. The plumber that came to my house charged over $500 to unclog my toilet, told us he snaked all the way to the street... so not true. I ended up calling them back out the next day less than 24 hours and they told me, no warranty on unclogs, pay another 300 and we will use the camera this time. I still feel like I was robbed by this company. Especially since calling someone else, they even concluded the plumber never did what he said he did the first time. Yet his boss defended him. With this company, the customer is NEVER right.

Jen S.

We called Woodfin because there was a smell coming from a bathroom vent and water in the duct feeding that vent. The inspector came and and said the duct boot was not insulated and excessive condensation had leaked into the duct. He stated that he checked the rest of the duct boots for the downstairs and the rest of them were fine. We agreed to get the duct replaced along with another fix in the attic. The day the technician showed up, he rudely asked what was wrong because the inspector's work order made no sense. I explained what the issue was and went over the repairs the inspector recommended. He and another technician completed the work, but had to go back the next day and replace the whole duct as was promised (not just a section, which is what he did). Well here we are a few weeks later and the smell is still there. I had another company come in (mold remediation) for an inspection and he came back with photo evidence that there is a serious issue with condensation on all my downstairs duct boots. There is mold growth on at least half of them and sub flooring damage as a result. The inspector said it's been there for quite a while and stated there was no way the Woodfin inspector should have missed that if he actually checked them. All in all, not impressed with the lack of communication between departments (techs and inspectors), the unpleasant tech, and the incomplete inspection. I would have paid thousands of dollars more to get this issue resolved, so why not do a thorough inspection, find the problems, and generate more work for yourselves? These are the reasons why I have decided to use another company to do our crawl space encapsulation.