Wolfer's Home Services

Stephen K.

I received an in-home estimate for water softener purchase and installation from inquiring at my local Costco. I did not op to use Wolfer's, this review is just based on the in-home consultation.

The salesperson was knowledgeable and friendly, and brought brochures about the single softener available through Costco. He also arrived right on-schedule. He was able to answer all of my questions.

I didn't opt for Wolfer's to do my installation because their rates were astronomically high compared with all others. I'm not referring only to the severely overpriced softener unit, but for their permit costs (4x higher than the highest of the remaining bids), materials costs, and labor costs.

Jemima Z.

We bought a new AC and Furnace from Wolfer via Costco. Part of the price included a $2173 rebate in the form of a Costco shop card we were to receive within 4-6 weeks. It has been 9 weeks and we have received nothing.

Their rep said they have no way to track the rebate/Costco shop cards, but that it might be a few more weeks since they are so busy.

Kristy N.

Still no refund two weeks after promised for the reverse osmosis system that they could not install! They also left our hot water dispenser and fridge disconnected and they installed a lesser system than we purchased (after my husband pointed it out, they came back and reinstalled the correct one) and then they left our water turned almost all the way off to our home. They are not a legitimate company- I have asked to talked to a supervisor to resolve the refund and I will be turning this over to a court action as I am sick of their bad faith!

Hannah J.

We worked with Wolfers when we needed to plumb our kitchen for gas. Wolfers was very responsive & we were able to quickly get on the schedule. They were respectful and prices were very reasonable. Definitely recommend!!

Jessica H.

0 stars for the system where the phone receptionist leaves a message for dispatch. There's no guarantee *when* dispatch will actually call you back (receptionist can't even guarantee a return call within 48 hours -- that's ridiculous), nor what technicians' availability will be like when they finally call back. I got the diagnostic within two hours, but don't be fooled! I had to call multiple times a day to even get a call back *4 days later* for the actual work. And if you miss that call be 15 min, be prepared to wait another day. In total, it took over a week to fix our AC, when it was 105F outside -- after calling multiple times for dispatch to call back.

5 stars for the actual work that the technician did. Francisco was honest, and was able to efficiently fix the AC. It was $795 to replace the motor, fan, capacitor, and a shorted wire, iirc. He didn't think we needed a fan replacement during the initial diagnostic, but he came out free of charge to do that for us too. And he even diagnosed some other issues with our central air. I wish I had his direct phone number!

Overall, I do not recommend this company. Don't waste your time playing phone tag with reception and dispatch for a week or more. Just go with another company who can make an appointment with you right away, without stringing you along.

Christine L.

Should it really cost $500 for 45 minutes of work to install a sink? I don't care how good they are, that is outrageous.

Patty N.

I called to have the hot water mixer valve replaced on our Kohler shower faucet. I was told the parts were obsolete and unavailable. They gave me a quote of $2000 to replace the faucet by going through the wall in the adjacent bedroom. The quote did not include patching the drywall.

I contacted Koehler they sent all the replacement parts free of charge.

when I tried to contact Wolfer to discuss the issue with them no one would call me back.

Nick B.

We went through CostCo and replaced our heating and AC through Wolfers a couple years ago. Now we get to experience an entire summer without AC. Although our new system is still under warranty, we are looking at nearly 2k in repair costs for a system that went out in May and with August only a week away, we still have no date for a resolution in sight. Wolfers gives a very premium image, but the reality has been they are difficult to contact, poor internal communication, and far from affordable.

John C.

Wolfer's has done work for me for almost 20 years and, while very expensive, the work has been timely and dependably good. Sadly, that ended with the recent job Wolfer's attempted. What I consider to be a relatively simple repair of a leaky bathtub faucet has become a nightmare. Almost a one month lead time before a plumber could be assigned was the first surprise however I could understand given the current demand on the building trades. When my turn arrived on June 18th., I was assigned 2 plumbers which surprised me. Two Wolfer's vans showed up in my driveway at near the appointed time and Jacob introduced himself, came inside and proceeded to repair the leaky faucet. it took him about 40 minutes work time plus a few minutes to explain what he had done and also estimate another plumbing job. He charged me an unbelievable $455!! I balked and he gave a $35 coupon discount. And what about this second plumber in the van outside? (Photo evidence availabel). I think I just paid for 2 plumbers and one just sat in the van never to appear!

Sadly, the nightmare has just started. I have almost no water pressure in the separate shower and vanity sink in that bathroom after this ""repair."" I called Wolfer's, apparently got the answering service and was told the plumber couldn't return my call until Monday June 28th (4 days later!). I enquired of the operator about the 2 plumbers dispatched to the job and was told that there was one plumber ""Aaron"" and a helper, Jacob, that ""Aaron"" was to supervise. As I watched through my window, the mysterious Aaron sat in the van, never presented himself and obviously allowed a helper to perform questionable work. It's now over 2 weeks since the unacceptable work was performed by an unlicensed and unsupervised, although very nice, helper. No call from ""Aaron"" as promised and I now face the expense and inconvenience of hiring a competent plumber to assess and repair the repair attempted by Wolfer's!

Of note, after contacting AngI, formerly Angie's List, I received 3 calls within 2 hours offering to fix Wolfer's work with estimates ranging from $128-$195! All I can say is BUYER BEWARE when you call Wolfer's. Make sure an actual plumber does the work and compare prices beforehand. Sorry Wolfer's but you can't rely on your longevity to make right your shoddy workmanship and customer avoidance to correct the problem. And ""Aaron,"" I'm still waiting for your call....

Karen W.

Wolfers installed our AC unit in our new construction home 2 years ago. Installation service was good, however when our AC stopped working last week, we called several times and they kept putting us off with scheduling a service call to fix our AC. We called several more times and they STILL have NOT gotten a call back to schedule someone to come to our house to fix our AC. We believe, that Wolfers is about installation ($$$) and NOT about fixing AC units. So highly recommend you do not have Wolfers install your AC, for if you have a problem, they will not want to fix it.