Wisler

Buzz K.

I woke up Friday morning, 4/19/24 to no water. A plumber came out that afternoon and determined the issue to be electrical and didn't want to deal with it and said I needed to call an electrician. I called an electrician who had done previous work for me and was told he no longer did private residences, only businesses, and that I should call Wisler. I did and set up an appt. for 9 AM Saturday, 4/20, and was told there would be a $99 service fee. Fine.

The technician came out and also determined the issue to be electrical. He was here about an hour, placing a call to his supervisor to clarify the issue. After more than an hour, he gave me an estimate with 3 options ranging in price from $3,800 to almost $7,400, depending on how many parts I wanted to replace. All estimates included a back-hoe coming out to trench from my well to the house. I told him I would get back to him on Monday, 4/22. He left and I still didn't have any water.

On Monday I called a different electrician and he came out that afternoon. He identified the issue in about an hour and fixed it in about two more hours. Bill was about $500. So essentially I paid Wisler $99 to give me a multi-thousand dollar estimate and to not fix the problem.

A similar situation occurred a little over a year ago when my pipes in my pump house froze and split. I called Wisler, they came out and again I was given an estimate of $7,000 to back-hoe a trench from the pump house to my house. I asked if they could just splice a water pipe from the well to the house, move the softener and filter up to the house and eliminate the pump house entirely. I was told no, that they would still have to trench for a new water line.

I called a diffent plumber, explained the situation, and he said why not just splice a line from the well to the line to the house, move the softener and filter up to the house and eliminate the pump house altogether. Gee. What a revelation. So I did. With some things I replaced (softener, filter) it came to about $2,000. And that included him coming out with a back-hoe to knock down the pump house and to haul it away.

I know this is very long but I wanted to give a full and complete picture. NO, I would NOT recommend Wisler, unless you want to pay someone $99 to give you a thousands of dollars estimate and to NOT fix the problem. Buyer beware.

Christina S.

gave a 3 star because employee was nice and professional. However, charged me over 1K to replace a kitchen faucet. I needed it fixed so agreed. Extremely over priced. Will never call again.

David H.

Sent an employee that was not prepared to complete the work, broke the trap and could not repair it. Tech came out the next day to repair the trap, drain clog never cleared but still charged $150+. Lesson learned.

Elliott A.

Well the boys from Wisler came out because I had a leak in my basement ceiling. It is a drywall ceiling, so granted it's difficult to find the source. That's why I called a large well staffed, well known, experienced operation.
They charged $100 just to walk through the door. Okay, it's worth it right, to hire the big boys? Not so fast...
They decided after poking around for 45 minutes, that the source was a shower with deteriorating caulk. Assuring me that if I was a family member, this would be their advice. I agreed to that option. How persuasive.
They caulked a partition in the shower. Haven't used that shower since.
Next day, still leaking. Day after that, still leaking.
So I called a general contractor who I've worked with in the past. They found the leak in 5 minutes. Did they remove a little patch of drywall? Yes.
That option was offed to me by Wisler as a long shot second option. I did not take it as I'd previously been assured they'd called it right. Plus that option would have pushed the bill to almost $500. I went with the family advice. Paid $244 for the call, and a line of caulk.
Problem is, they were wrong.
So hey, you decide was it worth my call to Wisler?

Craig T.

Furnace didn't run. They came out quickly and were very professional. Got it working and did not try and sell me on additional repairs that weren't needed. You can trust this company.

Denise N.

I originally called because there was an issue with my toilet. They ended up finding a problem with the drain and had to dig up the front yard. They were very professional. They contacted me each time before they came. They didn't leave a mess like most contractors. They came back and seeded the front yard and even pressure washed the driveway. A lot of companies could learn from them. Will always use them in the future.

David F.

My water line from the street to the house developed a 60 gallon / hour leak. I called whisler plumbing and the technician came out and assessed the situation and gave me an estimate of $6617 to install a new water line. This seemed extremely high, so I called Roger's Plumbing and Trenching and Jeff came out and said he thought he could most likely fix the leak without having to replace the entire line. After a few hours of work, he did indeed find the leak and repaired it. Total cost : $1350. Always get a second opinion with jobs like this. the smaller companies will almost always be less expensive than the large companies. In this case it saved me over $5000!!!

Linda M.

I called a plumber because I had a leak in my ceiling. When they cut into the ceiling, there were no pipes so that wasn't their fault. I asked if it could be the A/C unit but they said they didn't think so. They checked the shower and left me with an estimate to replace the shower fixtures even though the technician didn't think it was the shower either. He was just at a loss as to the cause of the leak. I called Bryson A/C to get that serviced and to see if they could see anything leaking and they found the problem. My complaint was paying $199 just for the service call because it was a Sunday, although they did tell me that upfront. But another $160 for the work of not finding the leak and an additional $25 service charge to cover the cost of plastic floor cover and booties.

Julie B.

We were having some plumbing issues. We have never used Wisler before, but were very impressed with the prompt appointment and our tech, Marty. He explained our problem and advised us what to do. Thank you Marty!!

Blake T.

I had an outside fan on a heat pump not working and I suspected the start capacitor. I asked Wisler to come check it out and the tech did confirm my suspicion. I asked how much to replace and he quoted me $420.00. I asked why so much. He broke it down into $89.00 for the service call and $331.00 for the capacitor. I told him that was outrageous for the part and he confirmed the price. Needing it fixed I authorized the repair. I have since purchased the exact capacitor for $20.00. That is a 16 times markup. I know they mark up parts, but 16 times. I will not be using this business again.