Wiser Plumbing

Jonathan F.

Kelly and Ryan did excellent work under stressful circumstances. They were super professional and fun to work with.

Jamall R.

I called them super late last night, as I was having a septic system back up issue. Kelly and his partner showed up early this morning and dug up the water lines and was able to snake out the clogged water lines. Looks like I'll need some other work done to my septic tank due to old age, however they fixed my issue and everything is back to normal, thanks for coming out and handling business

Ron K.

I found this company on here. They were very responsive and professional. Scheduled me quickly. Communicated perfectly. Found the problem and walked me through multiple options including some DIY fixes to save money. All while being kind. Will use this company for every plumbing need from now on.

J D.

Far and away the best, they are responsive, professional, and honest. They've helped me through big things (emergency hot water replacement) and small (faucet repair) plus some questions in between. Highly recommend.

vanessa m.

Needed a quote on installation of a propane line. Ryan called back quickly and came out the next day to check out the site. Within minutes i had my quote and it was half the price a local competitor quoted me for the same job. Plus they came out within the same week and did the job. Super courteous and a pleasure to do business with.

Joe G.

I called this company and they have an after hours answering company taking all their calls 24 x 7 and is always annoying you can't get any answers. They put me on hold for over 10 minutes then took my information down and said the owner would call me. A few minutes later I get a call from a blocked caller ID and it was the owner with an attitude, not very friendly at all. I asked him if he takes or works with home any home warranties as I have one and if not could he still help me he replies home warranties are a bunch of crooks we don't work with them. He basically needed the conversations didn't ask me about my plumbing issues or how he or his company could help. I myself am a business owner and I don't know how this company is still in business with that kind of customer service.

Michael K.

UPDATE 3: 9/3/21 (After reading owner's response):

Wow! What a lying @#$@$! Stay well clear of American Plumbing - you are warned. Kelly is an outright liar.

First, I was not given 2 quotes, just the one quote, a flat rate of $330 with an option to camera for $130 which I did take.

The ""countless"" bags of trash he supposedly moved were 3 small bags about 1 ft tall - see pic, that took him literally 5 seconds to move - I had moved 4 bigger ones and the pallets myself to clear their way and hadn't thought the small ones needed moving. Maybe he can't count past 2? I'm sorry it was such an effort for you.

More outright lies re the neighbor who simply wanted to talk to ME - NOT HIM - about weeds that were actually on his property, and getting together to clear some weed debris that was in a dividing joint ditch - see pics - nothing to do w devaluing his property or that my property was a fire hazard, and nothing about any mess because there wasn't any. I mean, like a neighbor is going to approach a plumbing service for help with a property issue. What is Kelly on?

And more lies re the smell of dope. Haha, I wish I had dope that smelled that strong it would overpower - like he claimed - supposedly a bathroom full of feces!! (The feces, though they stunk to high heaven, were actually just in a shower basin as you can see from the pics and the tissues were originally dammed against the door to keep the smell in and not to keep the feces from spilling out).

And a grow room, drying room? He either hasn't a clue or is deliberately falsely trying to imply something illegal - I've seen grow rooms: they have semi-hard-wired lights hanging from ceilings, multi 100 gallon reservoirs, feeding stations, breaker boxes, etc. Oh and dedicated AC units too. Oh, and live plants too come to think of it!

However, he was right that it was a drying room - a room to dry clothes!!

All that he actually saw was a PVC hanging frame because my roommate uses that room to hang and dry her clothes when she's finished tie-dying them. She actually shot a video of the room a few weeks ago but since I can't upload a video here, I've taken some stills from it and attached them below. You can see the clothes hanging on the PVC frame in the background in Still #6.

If it weren't actually legal to have a grow room, I'd sue him for libel for the implication I'm doing something illegal. And of course we cleaned out the room and moved her clothes because she didn't want them to smell of excrement. Maybe his mind automatically goes to grow rooms because that's what he does on the side, for surely he can't be making any money as a plumber, though he'd need to up his game on both counts.

So if the high prices weren't enough to put you off AP, then their dishonesty and retaliation if you give a negative review should (when he called he implicitly threatened to claim I had a grow room). What a piece of work they are. They should be out of business and I will file a complaint with the BBB.

Given the above, I also would not believe any of his responses to any other reviews he might make.

* * *

UPDATE 2, and summary 9/3/21 (before reading owner's response):

So AP had originally come out and snaked main line to septic, but refused to do inside snake from shower drain to house outlet because of excrement - charged $460 ($330 + $130 to camera)

RR came out to finish the job and not only did the inside snake but cleaned up all excrement in shower basin - $195. (see pic)

RR's original quote was 195/hr (plus $100 to camera). If I'd have gone with them in the first place I would have paid a total of $295 ($195, because the whole job would have been less than an hour, plus $100 camera), instead with AP I paid them $460 PLUS I had to pay $195 to finish the job - a total of $655!!

* * *

Review Update 9/2/21:

So AP called to complain about my original review, but there is nothing inaccurate about it.

Now to be fair, they did not rip me off in the sense they did quote me ahead of time and I accepted their quote but only because I didn't know any better. Like quoting someone $1,000 to change spark plugs to a non-mechanic. It's just a rip-off price because you can get the same work done a lot cheaper, and actually get the whole job done instead of part because ...

they actually didn't do what I thought was included in the price: cleaning out the line from shower basin to outside outlet because they don't deal with the backed up excrement.

[EDIT: Another local plumber looked at it and is coming to snake it - seemingly no problem for him - so it'll cost $650 total for 2 different plumbers. Roto-rooter's quote was $195/hr, plus bit extra to camera, and the whole thing would have taken less than hour for a total of $250-$300 for both inside and outside snakes]

So sure, AP did what they said they could do - half the job at twice the price!

Jessica L.

Used 2 times and 100% would recommend! I've never had an emergency and still received next day or 2nd day service. Staff was overly accommodating.

James C.

No!! It was the right company. Nice to see the person I talked to couldn't even write there own response and had his secretary respond. You should use this site as constructive criticism. You have poor communication skills. Great job in putting me down twice!

Derek N.

Kelly and Co. are the best around!!! American Plumbing knows how to go Above and Beyond service. Will use them everytime!!