Wind River Environmental - Walpole

C H.

I am bewildered by the unfavorable reviews below. Been using Wind River for more than ten years and not only has there never been a problem, they sent a tech out to my house at Sunday night on a holiday weekend to fix a problem (a tank issue, nothing they caused). The tech worked for hours to fix it, including hanging upside down in a muddy hole he dug outside (it was raining) in order to get at the problem. Weird to heap praise on a septic company, but good service must be lauded.

Kilo M.

Very happy with this company. Came out and pumped the septic and did a great job. The service tech Lance was very professional and did a great job. Good kind personality and did the job in a timely fashion. Fixed the yard up too. Can't even tell where the hole was dug up.
5 stars for the tech Lance L. Location of service cape cod ma.
4 stars for the company and price. The price is a bit high.
We had an aerobic septic system in tx and a company are our every other mother to service it. It was only $100.

Cody R.

My septic system is only 13 years old, and after having the same company pump it for the last 8 years, I find out they have sold out to Wind River Environmental, so I have #WindRiverEnvironmental come out to do my regular pump. Five months after the system was pumped out and, according to the tech, ""back washed 4 times to remove all of the solids"", I'm smelling septic fumes in my basement. Did I mention I'm a Realtor? So, I have my Title V inspector come out to check out the system. He shows me that my tank is full of way more than 5 months worth of solids, and the filter looks like it has not been cleaned in over a year. He cleans my filter and the smell dissapears, but the tank still needs to be cleaned out. I call Wind River Environmental to let them know what has happened and I am told I will be called by the Regional Manager. He does call, but unfortunately, I miss the call. I have called him back 4 times now over the past week with no response. Interestingly, the tech that ""pumped"" my system was annoyed when I wouldn't purchase additional chemicals for my tank. I am well-versed in how septic systems work and it is a complete waste of money to add any type of bacteria/enzymes to the tank, unless you never ever use any bleach or antibacterial soaps in your household. I will never use them again, and I will be sharing this story with all of the agents in my company which employs over 250 agents that work Boston's South Shore, and every single client I come in contact with. Too bad I can't give 0 stars!

Athanasia S.

We had a horrible experience with windriver, they took advantage of our bad situation, charging us an unreasonable amount. Was not happy with the experience.

Ozy O.

These losers came to my shop to work on the grease trap, showed up 3 hours late, couldn't fix the problem. Just to look busy he takes out the strainer, puts it back in and leaves. I paid a $163 invoice for their ""services"". Big scam. Such a shame in 2016 there are still liars and scammers around looking like a legit business, fooling citizens.

Sam W.

I used wind river for a pump alarm. They completely fell flat. I requested help and they required me to pump the tank, fine, once they came out and did the work the alarm was still sounding and the ""tech"" left a report with just some really poor handwriting on it and nothing explaining what was wrong or whats next. Their report document has this long list of check boxes and information the person is meant to fill out, none of this was done. I called them to see what was up, the said they would get back to me. The next day they follow up and said that they have been back to my property while I'm at work, pumped more and its going to cost $100 on top of what they already charged me. They did this without my permission and its now about $400 for a simple pump. At this point I'm a bit upset, on top of it they say my pump needs repair and for them to do that they will charge $159 for the visit. Not a chance. I asked them to save face and at least give me an appraisal for no cost; if it seems reasonable, I told them, I would hire them for the job and pay the visit fee. Nope, they would not do it. They will never step foot on my property again. I knew they would gouge me on the pump repair by the way they just charged me for a second unknowing visit. Never again...

Cathy H.

Had Wind River Environmental come out to pump our tank. The tech dug to expose the lid, pumped for no more then 10 minutes, replaced the lid, took our check, and left. My husband was suspicious, so he removed the soil, opened the lid and found 3 feet of *%# still in our tank (yes, he used a stick to measure it). Went back to Wind River, but they refused to come back without charging us again. Said they'd send someone out in a week or so to check, but that ""back flow"" was normal. We stopped payment and had another company come out today (4 1/2 days later). They pumped the 1,100 gallons that Wind River left behind, including 2 inches of solids on the top and 5 inches of sludge on the bottom. So be aware if you are thinking of using Wind River.

Wade E.

Final bill (which they charged to our cc)was 50% higher than their estimate and they will not return calls to discuss. They left a pile of ashphalt and said the firm we will hire to patch the driveway will recycle and be happy to take it. Not true! had to pay paver extra and spoke with other pavers and none of them would take it for free. Wind River refused to answer calls for this as well.
Original schedule was put off six weeks because they claimed they did not have signed agreement. This was emailed to them a day after receiving and it was opened. I guess we should have fired them right at that point!

Sarah C.

Had a problem with my septic and they came very quickly, However asked for them to call when arrived at my home and they did not ( told them twice). Also my mulch was all over my pavement that they clearly walked all over , and my stones that surround my mailbox was cracked ( backing into the driveway or leaving my driveway) They don't have many good reviews and I see why now. Will never call them again!

Frank M.

Made an appointment a month ago to have my tank pumped. I week before the appointment, Wind River called and asked me to reschedule due to ""a big job that they could not refuse"". So we rescheduled for Saturday 12:00 - 05:00 pm window. When they did not show up by 3:30 I called and the person who answered said ""yes we will be there by 5:00"". Well no one showed up. No phone call to apologize or to make a new schedule. Nothing. What a wast of an afternoon for me. Never will use them again.