Wind River Environmental - Walpole

Athanasia S.

We had a horrible experience with windriver, they took advantage of our bad situation, charging us an unreasonable amount. Was not happy with the experience.

Ozy O.

These losers came to my shop to work on the grease trap, showed up 3 hours late, couldn't fix the problem. Just to look busy he takes out the strainer, puts it back in and leaves. I paid a $163 invoice for their ""services"". Big scam. Such a shame in 2016 there are still liars and scammers around looking like a legit business, fooling citizens.

Sam W.

I used wind river for a pump alarm. They completely fell flat. I requested help and they required me to pump the tank, fine, once they came out and did the work the alarm was still sounding and the ""tech"" left a report with just some really poor handwriting on it and nothing explaining what was wrong or whats next. Their report document has this long list of check boxes and information the person is meant to fill out, none of this was done. I called them to see what was up, the said they would get back to me. The next day they follow up and said that they have been back to my property while I'm at work, pumped more and its going to cost $100 on top of what they already charged me. They did this without my permission and its now about $400 for a simple pump. At this point I'm a bit upset, on top of it they say my pump needs repair and for them to do that they will charge $159 for the visit. Not a chance. I asked them to save face and at least give me an appraisal for no cost; if it seems reasonable, I told them, I would hire them for the job and pay the visit fee. Nope, they would not do it. They will never step foot on my property again. I knew they would gouge me on the pump repair by the way they just charged me for a second unknowing visit. Never again...

Cathy H.

Had Wind River Environmental come out to pump our tank. The tech dug to expose the lid, pumped for no more then 10 minutes, replaced the lid, took our check, and left. My husband was suspicious, so he removed the soil, opened the lid and found 3 feet of *%# still in our tank (yes, he used a stick to measure it). Went back to Wind River, but they refused to come back without charging us again. Said they'd send someone out in a week or so to check, but that ""back flow"" was normal. We stopped payment and had another company come out today (4 1/2 days later). They pumped the 1,100 gallons that Wind River left behind, including 2 inches of solids on the top and 5 inches of sludge on the bottom. So be aware if you are thinking of using Wind River.

Wade E.

Final bill (which they charged to our cc)was 50% higher than their estimate and they will not return calls to discuss. They left a pile of ashphalt and said the firm we will hire to patch the driveway will recycle and be happy to take it. Not true! had to pay paver extra and spoke with other pavers and none of them would take it for free. Wind River refused to answer calls for this as well.
Original schedule was put off six weeks because they claimed they did not have signed agreement. This was emailed to them a day after receiving and it was opened. I guess we should have fired them right at that point!

Sarah C.

Had a problem with my septic and they came very quickly, However asked for them to call when arrived at my home and they did not ( told them twice). Also my mulch was all over my pavement that they clearly walked all over , and my stones that surround my mailbox was cracked ( backing into the driveway or leaving my driveway) They don't have many good reviews and I see why now. Will never call them again!

Frank M.

Made an appointment a month ago to have my tank pumped. I week before the appointment, Wind River called and asked me to reschedule due to ""a big job that they could not refuse"". So we rescheduled for Saturday 12:00 - 05:00 pm window. When they did not show up by 3:30 I called and the person who answered said ""yes we will be there by 5:00"". Well no one showed up. No phone call to apologize or to make a new schedule. Nothing. What a wast of an afternoon for me. Never will use them again.

Kristen K.

DO NOT USE THEM!! Called and scheduled an appointment. After waiting the entire 5 hour block of time that was on my vacation and still a no show, we called to be told ""I don't know where they are"". A waste of a beautiful day. A waste of my very limited vacation time with my family. Guess they don't need customers. What a waste.

Flo J.

I've had nothing but problems with this company. Every time they come to clean out my septic system they have forgotten where it is. The last time they came they found it was bone dry but the guy didn't tell me. I had to call and ask. So apparently my sewage has been pouring into the earth for God knows when. Today I took the day off from work so that a Wind River rep could inspect the apparent blockage. No one has shown up and now they tell me I'm not on their schedule. Find another company. They're also very expensive.

John P.

I used wind river until the service guy dug up part of my yard and did such a messy job putting the chunks of turf back on. The spot looked horrible for weeks, like bald mud in places. And I am definitely not one of those perfect lawn guys but I thought this was really bad looking and disrespectful on his part. Wanting to hear what happened, I called the company for an explanation. They said they'd look into it and did not call back for weeks. They said they were still trying to get a hold of the service tech. I still haven't heard, almost a year later. I decided to get a different company next time.