Wilson Plumbing & Heating

Akron P.

We had Wilson come out in June of 2023 because we were having an issue with our HVAC cutting on and off.
They told us that it wasn't installed properly and they needed to make some revisions to the initial installation. The unit was about 7 years old.
We explained to them that there was a big issue with the temperature and conditions being unacclimatized upstairs, since we live in a 1895 home, and it was only designed for heating. The register is downstairs with none upstairs.
Wilson told us that if we put in a new unit for $7,000, it would cool both the upstairs and downstairs without issue, and without having to do any revisions upstairs like supplemental ductwork and/or a dual zoning system.
The comfort specialist, as their sales representatives are called, came out and looked to connect with us.
We told them that our cat of 12 years had recently passed away, and he said that he had also lost two dogs several months prior.
We also explained that we like the temperature around 65 degrees, and he stated that he keeps his unit set at 67 degrees in his home.
After the unit was installed, there was zero improvement upstairs. There remained a difference in temperature of between 12 to 18 degrees between upstairs and downstairs, with the upstairs temperature generally 82 to 88 degrees, and unconditioned with high humidity.
Still under warranty, we explained to Wilson that the unit did not perform the way they represented it would.
We would not have purchased a new HVAC, and instead would have kept the unit that we had, and gotten a ductless system upstairs, since that was the primary issue.
Wilson refused to offer any resolution. They claimed they would call, as well as come out to address the issue. However, they never did.
Thus, this is a case of theft by deception, and intentional infliction of emotional distress, because they manipulated us into to getting a new unit that we did not need, knowing that it would not resolve the temperature and humidity issues upstairs, where all the bedrooms are in the house.
In addition to their very inflated prices, it should be clear that their customer service is horrible. They have a 2.7 rating on yelp and a 3.6 on BBB. The 4.8 rating they have advertised, is connected with their website, and one should proceed with extreme caution in dealing with this company.
With no resolution from Wilson, we have been forced to spend thousands of dollars on window units and portable air conditioners, since the one they installed only cools off the ground floor, while the one outside has caused mold to build up in the basement, with possible damage to our furnace which we installed in 2017.
Caveat Emptor, buyer beware. Wilson is not safe for your health or wallet.

T L.

Very deceptive company. Will find potential issues and then recommend replacement or repair. Had a technician tell me my AC unit had a refrigerant leak and then quoted $1200 to try and find the leak. He then tried to tell me that potentially I would need one of the valves replaced after their inspection for $2 to 3K and then suggested I could buy a new unit for almost the same amount of money. My unit is only 10 years old. I called another company to validate what Wilson told me and they didn't find any leak issues. They repaired a faulty wire and that was it. DO NOT TRUST this company!

John D H.

Installed a ""frost free"" spigot in my garage for 700$. Told me it was the top of the line option and would never have problems. 1 year later it is leaking and instead of fixing the problem they quoted me an additional 650$ to repair. Spoke with several members of their team who were extremely unhelpful. Overall very poor experience, choose a different company for your service.

Derik J.

Please proceed with caution when using this company. I hired them to do electrical inspection on Friday 4/19. In order to solve the problem they had to take down all ceiling fans/lights and open each outlet. Tim was able to resolve the problem quickly. Great job Tim! After a few hours the power shut back off. They were able to immediately get out a tech on site that Saturday 4/20. He was able to locate the issue which is great. Upon him leaving I asked if all ceiling fans were in working order and mounted on the ceiling he said yes. We had a tenant move in on the 24th and send me the following picture of the bedroom. You will notice the ceiling fan was not put back up after the tech left on Saturday. I understand the ceiling fan wasn't mounted properly prior. If this was the case then inform me and put the ceiling fan back up the way you found it. For you to leave a ceiling fan on the ground is unacceptable. Please reference the email from Saturday that doesn't include picture of the bedroom. They also want to charge me $750 for a problem they created.

Vicki S.

Ryan E. Very quick response came out 4/19 solved our electrical issue with in 20min. Very professional, very friendly will definitely call them for any household fixes in the future - awesome

Melany W.

Replace furnace and air conditioner, Uumesh and John did a wonderful job. Cleaned everything up walked me through everything and were very professional. I highly recommend them from Wilson Plumbing and Heating in Akron.

Lori K.

Wilson Plumbing . T came today and went directly to unit 919 to start working, even though I told them (in advance and on the day of the job) to come to 921 (my unit) first. I revisited Wilson Plumbing's ratings today and found very bad reviews. I found complaints on the Better Business Bureau's website, too. I called Wilson Plumbing and told them that I wanted the work on 919 to be fully completed today, but that I wasn't going to proceed with the work in 921 until 919 was done satisfactorily. I then emailed the same to Wilson Plumbing. My tenant then told me that Wilson Plumbing told her that I refused to allow them to cut further into the wall and that their manager had talked with me. Their manager never talked with me. The technicians then proceeded to go sit in their van for over 20 minutes. My tenant was left with a non-working sink and the ceiling over her sink caving in from water pouring out that wasn't pouring out before. My tenant asked Wilson to remove their new parts because her sink was unusable with their plumbing and it could at least be used with a bucket beneath it without their plumbing. Rather than talk with me, they uninstalled the new plumbing and dumped the old plumbing in a bucket with water and sludge. I called Wilson and was told their plumbing manager was out of town and that their other manager was unavailable. They said they would call me back. My tenant then told me that Wilson had made a mess of black sludge and left it and the unfinished job. Wilson was still sitting in their van. I called Wilson again and finally was able to speak with someone who told me she was trying to figure out what was going on. I told her their plumbers left my tenant with a bigger problem than we initially had. I said I didn't understand why the technician lied to my tenant about Wilson talking with me. I then approached the technician outside asking why he told my tenant that I stopped the work. He didn't answer, but said the new leak had nothing to do with the work they were doing, which is wholly untrue. They spent hours sawing into walls and piping and that damaged other plumbing causing the ceiling above the sink to literally turn to mush and begin falling down. At that point I wanted nothing more to do with Wilson, so I told the technician I was done working with their company and I emailed that to Wilson and called another plumbing company to fix the damage and do the original job. I then called the financing company and canceled financing. My tenant was left with a torn up, leaking kitchen and a torn up bathroom sink with no plumbing. Another company has taken over and I've reached out to my home owner's insurance .

James L.

Absolutely terrible company - avoid at all costs! Inexperienced staff, terrible customer service team, technicians that lack any real knowledge, just a total shambles of a company.

Wilson's prices are on average 2 1/2 times what you pay any regular Plumber, and the level of craftsmanship and customer service is shockingly bad.
Save some time, money, and heartache, and find another plumbing, HVAC or electrical company to do business with. You will regret it if tou choose to use Wilson

Gail S.

If I could rate 0 stars I would have. The tech came out and was looking at the furnace. He kept getting on his phone to google stuff. I asked how old the furnace was and he told me 16 years old then asked if I knew how long they lasted. I said about 20 years. He looked at me like I was crazy and said no, only about 15. Turns out, they last 20 - 25 years. Told me then that I had bigger problems and then quoted me over $2k to fix or over $5k to replace. The guy rubbed me the wrong way so I called another contractor. Turns out it was a $50 part that needed to be replaced. Please do NOT call this company for anything!!!

Mark D.

We just had to have our steam boiler replaced. (Nov. 17, 2023) We had contact with Greg Brasfield first and he found the problem. Bob Brannan came out the next morning to give an estimate and explain things. Then within 1 hour the technicians Umesh Chhetri and Greg Thrasher were there. They did an excellent job and explained everything. Done is less than 2 days. Great service and courtesy from all four of these gentlemen. Wilson Plumbing and Heating know their trade. I highly recommend them.