Wilson Plumbing & Heating

Angela M.

I made an appointment to have them fix my toilet that was flushing poorly and filling the tank to overflowing and dripping on the floor. I could see that the float was not moving up and down like it should and it was hissing when it finally stopped filling the tank. If I didn't tap on the float to stop the hissing I would later come into the bathroom and water would be on the floor. So I just stopped using that toilet and turned off the valve at the floor.

When two plumbers arrived they were nice and on time and put coverings on their shoes. They proceeded to try and evaluate the reason for my problem. First I was told the shutoff valve was defective, which it turned out not to be, which I already knew this. Second they said everything in the tank was bad, which I figured was my problem anyway. Third they told me my toilet needed to be replaced and the sales man proceeded to show me his book of things to purchase and the prices.

Needless to say I was in shock and disgusted but I wouldn't show it. I let them dig their grave with me and I played along. I told them I need to think about what I wanted to do because in the end it was going to cost me $581 dollar to replace that toilet that didn't need to be replaced.

I paid the bill for them to come over and said my goodbyes. I immediately text a friend of mine and told her the story. She then text me the name and number of a plumber she new and I phoned him and he came out the same day. Within 20 minutes he snatched out the guts of the tank and put on a new toilet seat I had purchased and it cost me $45 dollars. The toilet is flushing perfectly. What a blessing this man was and I am sincerely grateful to him.

Wilson Plumbing and Heating should be ashamed to do business like this and I am sure me being a woman is always a cha-ching moment for a lot of businesses.

Edi T.

I wouldn't call them if you need the job done right or on time. Won't be calling them ever again. First time, they were an hour late. Second time, over an hour late and sent the wrong guy, he couldn't do the job. We had to get Jennings to come fix the problem and they were on time and sent the right guy and everything. I will call them next time first NOT WILSON.

Dan R.

My girlfriend had Wilson Plumbing & Heating come out to our house in November to fix a leak under the sink and to fix one of the bibs on the outside of the house that leaked, after a previous plumber decided to cancel on us. Repair went well, girlfriend said the plumber explained things to her very well, little expensive but hey, they showed up and fixed it.

So seeing as how we were happy with the work they did in November, I decided to request them to come out and fix the bib in the backyard. I received an email back from the scheduler asking for my address a week ago, to which I replied and she never responded, I sent a follow-up email and received no response. I then started a new request ticket to see if maybe our email communication had an error and have yet to receive any type of correspondence. Very disappointed in the breakdown of communication.

Giving them 2 stars for the work they did in November, the plumber was good and I was satisfied with their work but if it hadn't been for that it'd be a 1 star review based solely on the poor communication of the office.

Stacey R.

My parents are absolutely thrilled with the work that Technician John Truxell did when the main water line broke inside their house and water was everywhere. My parents John and Jackie Rege do not have internet and they were insistent that I leave this review so others can know about the terrific work John Truxell did at their home. Definitely recommend Wilson Plumbing. They showed up same day did the work and cleaned up so well you wouldn't know anything was done. Thank you

Joe E.

Got an estimate for a garage heater.
The estimate was very general, just listed as HVAC-MISC with price of $3750. I asked for an itemization of the estimate, very general, just the cost of the unit and the cost of labor. They refused to provide me with that information. I won't spend that kind of money without knowing where it's going and they don't want the business enough to provide basic information so I'll go elsewhere.
They were polite, just not helpful.

Jessica B.

Our sewer pipe in our rental property completely split vertically and affected 3 stories of our house. Wilson Plumbing was fast and fixed the problem very promptly. However, I received a text from Lynn that the plumber dropped part of the cast iron pipe that was being removed on a toilet that is in my basement. He said since the trap is dry that it must be non-functioning and therefor, they won't make it right. I personally used this very toilet approximately a year prior to this, so I know that it was, in fact functional. I told Lynn this, but he thought I was lying and refused to fix it. Now, I am left with half a toilet sticking out of the ground (because they broke the tank off) until I hire another plumber to fix it. Nevermind, that the job we hired Wilson's for cost nearly $3,000.00!! It's completely ridiculous that they would not have replaced the toilet that they broke, and even more so when I take the price tag of the job into consideration.

Also, they were supposed to be itemizing our bill, so that my insurance would pay the demolition cost, but they never did, despite being asked more than once.

Thanks a lot Wilson Plumbing. They clearly do not take responsibility for their mistakes and will not help their customer recoup any of the cost, we will not be utilizing their service on any further jobs. I would recommend that others find another plumber as well. Lesson learned.

Linda M.

For some reason it took a week for them to get back to me about having a Handyman come out to do some painting for us. But we are very pleased with the work that Jason did for us. A very nice guy and he did great work. I will definetly ask for him again.

Rachel R.

Mark came over to install a toilet after two other companies quoted extensive floor work to make it fit. He had the simplest solution and the new toilet worked in less than 2 hours! I now have sewer backflow in my basement, and the first thing I did was call Wilson's. As long as I live in Akron, they'll be my only plumbers.

Kevin K.

Tony and John did a nice job diagnosing a gas line issue and they fixed it. They are pros.

tyus b.

Tony came to our house because our sewer line backed up. We had poop floating around in our basement, which is a nice feature. My wife said that Tony was very professional and most importantly... not creepy. He fixed the problem (roots) in under an hour and also unclogged one of our sinks. The price was absolutely reasonable, in fact, I thought maybe a mistake had been made. Highly recommend Tony and Wilson plumbing!!!