William J. Riley Plumbing & Heating

J K.

I had problems, big ones, with my boiler. I was new to the area and had no idea who to use. A friend recommended Riley's. I am so glad she did. They always answer the phone no matter the day or time. Liz at the office is so helpful and always friendly. They worked with me and my schedule. David is fantastic! Very friendly and explains everything so I can understand what is going on. I would never use anyone else.

John G.

I manage rental properties and have used William Riley for several years as my go to for service and repair. They invariably do an excellent job within a great time window, and it is not unusual for me to hear from tenants about how much they liked the plumbers, which is not the norm. They are courteous and professional.

As an example I had a water heater fail and the tenants and I had rolled up towels and encircled the unit to cut down on water damage. Riley plumbing replaced the unit, but also cleaned up the area as if nothing had happened and ran the towels through the washer and dryer for us while they were there.

Just a nice thing to do for us instead of just heaping things in a corner. I have used them enough other times to see that this is definitive of how they treat customers and their homes.

Brittany D.

Short story: They don't install Nest thermostats.

Long story: I am frustrated by the lack of communication. Back in August, we scheduled an appointment for September 1 to have our Nest thermostat installed. My husband spoke to a man who said they don't normally install them, but they would research it. The installation was the only reason for the appointment. The day of the appointment, Riley Plumbing called to reschedule because an emergency had come up. I get that - if my toilet were exploding, I'd want someone to drop everything and save me too. So we rescheduled for today, but when the plumbers arrived, they said they don't DO Nest thermostats, that the office has been told this directly. It was probably an oversight, but the fact is we have been waiting a month for this installation from Riley, only to find out that they can't do it.

Kyra L.

Though I have not yet actually used these guys for a service, their professionalism is superb. Sunday night I noticed my basement was flooded from the sewer line. I called Riley Plumbing immediately expecting to get a voicemail but someone picked up. They had someone out here first thing holiday Monday morning. David was friendly and diagnosed the problem was coming from a sewer blockage and gave us the number to the city to come fix it. If a problem remains internally I feel very confident getting in touch with David again and trust his expertise to fix the internal leaks.

John A.

We have used this company three times now. They do great work. Very good at talking through the job and not doing more than is necessary. I would definitely recommend. Reasonable rates as well.

Pinny B.

I have mixed feelings about this plumbing company. I won't bore you with all of the details, so here's the quick version.

Pros:

- David seems like an expert repairman, was friendly to my kids, explained everything patiently,
and did a great job fixing my boiler

- They gave me recommendations to other local services that were really good - they recommended a good Drain company, and Chimney company

Cons

- Their rates are astronomically high (in my personal opinion) - per their biller, they charge $160/hr for the first hour and $110/hr for each additional hour - they also charge for time sourcing your parts, and they round up to the nearest 1/2 hour - this was all told to me on the phone by their biller.

- Instead of sending itemized bills, they just gave me a single amount, and when I asked for the breakdown, the most they would do was split it into ""parts"" and ""labor."" I was expecting a bill for about $400 after my service call (90 minutes total time spend at my house + a ""controller"" part that I still don't know the exact price on), and the actual bill I received was for more than $800.

Conclusion: This company is superb if you are looking to hire an expert and are willing to pay the above rates for such service. This company is terrible if you are trying to get things fixed on a budget.

Anon R.

Friendly, professional and prompt service. The Company reprsentatives instilled exceptional trust.

Bob R.

I own some rental property in Providence and I tried them because of their good reviews on Yelp. I've used them twice already and they were prompt, professional, courteous, fair price and they helped me a few times when I called for some follow up questions and were very nice and helpful. They are now my go to plumbers for Providence area.

Jakob M.

I was having issues with my boiler on a Sunday (NO HEAT AT ALL!) in mid-March, temps in the high 20's/low 30's, so I went online and starting looking up different plumbing/heating companies. I made a few calls to companies I found online and Riley Plumbing and Heating was the first to return my call. One of the technicians, David, called me back shortly after I initially called and went over some details over the phone. I had called a few other companies and wasn't sure if I should go with Riley P&H or not, but seeing David was very professional and pleasant on the phone, I decided to give them a shot and I was happy I did.

David arrived to my house within 30 minutes (drove up from Warwick to North Providence) and quickly diagnosed what the issue was. He was very knowledgeable about my heating system and also very patient with my million questions! He fixed my boiler within 15 minutes of arriving and ran a few different tests to ensure several other parts of the boiler were working properly as well. David was very easygoing, personable, efficient and just overall very pleasant to have in my home. Seeing that it was a weekend, the service was considered an ""emergency visit"" and the price was still very affordable. They also provided a flashlight magnet for the fridge! If I need any plumbing or heating assistance in the future, I'd without a doubt call Riley Plumbing and Heating again.

Lisa M.

After a local big plumbing/electrical company came and told me there was no problem, with water still pouring out of my kitchen cabinets I called William Reilly plumbing. I called at 7:30 and Charlie was at my door by 11. He found the leak within 15 minutes and fixed it in another 5. Will definitely call them again when I need a plumber.