William Cruz Plumbing

Michael P.

Our water heater decided to start leaking so, as we've been doing for almost 20 years, we called William. He's our plumber of choice and should be yours, as well. He's fairly priced, prompt to respond and gives detailed explanations for what you need. We highly recommend William and his team!

Emily R.

I wish more business place operated this way. William picked up the phone himself, gave me an appointment the next day and arrived on time. He fixed our washer and was happy to explain what he was doing and why. He willingly answered some questions about other plus issues in our house. I would definitely use him again.

Kaye M.

William Cruz has been out to my house about 4 times in the past 2 years. The jobs were both big and small. He is a great plumber for a number of reasons: he returns calls promptly and arranges a visit the same day or the next, he charges fair prices, he does excellent work and explains everything, and he follows up afterwards to make sure everything is OK. What is not to like about excellent work and excellent customer service. That's why he gets 5 stars from me.
Kaye M.

Bart H.

William did a replacement of our old Galvanized Steel plumbing throughout the whole house. He showed up when he said he would and put in some really long days to get the work done in a timely manner. Throughout the process, he has been easy to get along with and informative. His friendly manner has been great. He has a professional crew with him and they were respectful during the whole work process. I would recommend them without hesitation.

Gabrielle V.

After almost a month after repairing the leak under the kitchen sink I have nothing but praise. When I called them, they came the same day after written confirmation no one had Covid or had been in contact with anyone who had it. They arrived with their mask on. The repair required more time than originally expected and I was allowed to watch and see the replaced plumbing. The cost for coming out was given ahead of the agreement and the total amount was less than I thought.

Roberto C.

I've used this company twice now on last second plumbing needs for my tenants and both times have been very responsive, thorough, and reasonable. Additionally, they explained what fixes needed to get done today versus what could be around the corner as a larger repair / replacement. I appreciate that as all too often I've had past plumbers go straight to the larger replacement. Locking their number in my phone now as my go-to.

Emily C.

We've worked with William on several projects in the last few years. We have been so pleased with William and his team. Most recently, we let him know that we suspected there was a leak somewhere in our system. He came out, found it within a few minutes, and returned to replaced the faulty part very quickly -- all at no cost because of his warranty from previous work. We really appreciate William and his guarantee of his work! Thank you, William!

L V.

I am beyond happy with their service. We had a plumbing issue late in the day and they came out same day . Mr Cruz was super nice and explained everything that was going on. Everything was done quick and professionally done. Hopefully we do not have the same issue again, but if I do I know who I will call. Definitely happy.

Dan A.

Mr Cruz replaced a shower head in my bathroom. He did way more than he included in his estimate. His assistant repaired the drywall so well that it cannot even be seen. A small unrelated problem came up the next day and he fixed it within a day. He has always been very fair in his pricing, arrives promptly, and is pleasant and cheerful.

lily Iona M.

Our A.O. Smith hot water tank had stopped working. It was still under warranty so the company sent us a new pilot assembly. We called the plumber we have used for other problems, the one who installed the tank initially (we didn't know about William Cruz Plumbing then), to install the new pilot assembly, but after he left, we noticed that the flame in the pilot area was much bigger than usual and made a loud sputtering sound, something we'd never heard before from the unit. We called him back. He claimed it was fine, but we were still worried about the tank's safety. I even had PG&E check it out, and their technician said it was okay.

I then called A.O. Smith again and told the service person what we were experiencing. He said it was something they were familiar with and referred us to William Cruz Plumbing. Natalie, the woman I spoke with on the phone, said it sounded as if there was a hole in the burner, and she was right. She sent out a technician who confirmed the problem. A.O. Smith sent us a new burner as well as a valve assembly. Once these things arrived, Natalie did everything she could to get one of their workers out here to install these new parts, and our pilot assembly now functions normally. No flames. No loud sputtering. It's finally safe again. We're so grateful to have been referred to Cruz Plumbing, and we feel we now have a REAL plumber to call on when we need someone. Excellent service and customer care. I'm totally impressed!