Wickstrom Plumbing Heating & Cooling

Susan D.

We had to have 50 feet of our service sewer line placed under the house. Colton, Brandon, Trent and Max were amazing. It was a nasty job, under the house. They were in and out in two days. It was raining outside. They covered their feet as they trooped into and out of the house and crawl space. We've used Wickstrom on several properties and have been very pleased with their work and all their employees.

V W.

Very shady practices, incredibly high charges and they send someone to bid the job who's job it is to just sell and ""yack it up"". Thought I could trust Google high reviews but that seems to be rigged too. Requested invoices multiple times. Less work was needed than original quote and no consideration given on reducing charges. Changed story on what was needed to be done. Will never use again, will never recommend. Buyer beware!

Ronie W.

I want to start by telling you that this company is fabulous. I had the pleasure of working with Kyle, Evan and Andy. CBH homes seems to think that older ladies can get up on ladders to change the filters and their air conditioner. Wrong move. I had these wonderful guys come out and reinstall in the heater room. A filter that I would be able to change. I would like to say that they were absolutely wonderful explaining and making sure I understood everything. For you who think this company is not good, you have to remember the costs in this world have gone up greatly. Their insurance has gone up greatly. The trucks cost a lot of money. Not only that, the men that they hire are the most superior employees I've ever had to work with. I would give this company a 10 star rating for their excellent work and it's explanation of what they are doing.

Richard P.

Contacted Wickstrom to get a quote for fixing my two leaking hose bibbs, leaking shower, and two leaking bathroom faucets. I Wanted to to take care of these leaks that had been accumulating.

The $39 fee for the quote is basically for a sales pitch regarding having an annual ""Plumbing and HVAC Plan"". There was also a $5,000 quote for a water softener. The shower and bathroom faucets weren't leaking much at the time and didn't seem of interest to them. They wanted to replace the two silcocks (hose bibbs) on my 6 year old house for $1300 (in addition to a ""Plumbing and HVAC Plan""). I thought this was a bit extreme.

After asking around and looking at various YouTube videos, I was able to fix both my leaking hose bibbs with $20 worth of parts from Amazon and literally a few minutes of time.

While doing the estimate, there was a slight mishap that produced some minor damage. Wickstrom was very good at correcting the minor damage and everyone I dealt with was very nice. However, I was not impressed with their proposed solution for the hose bibbs. I do not plan to use Wickstrom for any plumbing or HVAC services.

jennifer C.

Carson went well beyond a normal service call.
Our water heater was inspected and deemed kaput. He went out and replaced the old heater in the same day. Then we were having an iron smell coming from the master bathroom. He took a sample and went to the lab for analysis. After all that he proceeded to go into the crawl space and repair a heating duct which had collapsed. So greatly appreciate Wickstrom Plumbing..they do great work.

Rosalie L.

We have really appreciated the help and professionalism of the Wickstrom personnel. We had a real problem with our HVAC system installed by another company, incorrectly. They were not able to figure out the problem and it was causing our electric bill to be very high. The Wickstrom people figured it out quickly and fixed it correctly and have continued providing maintenance service very effectively. Our electric bill has come down satisfactorily since their did their work. Austin came today to check the system and explained to us clearly how the system is doing. We appreciate their work and would highly recommend them to anyone.

Charles W.

Have used Wickstrom for over 15 years at two different homes. They have always responded quickly when I really needed help. I have had them upgrade my water heater to a tankless system, add a water softener and annual maintenance on my furnace/AC. Very happy with them.

Vasilios P.

Blake came out to supply a quote for a whole house water filtration system.
He was on time, very professional and articulate. He also recommended he cleans up the myriad of house water and sprinkler piping. He promptly explained and then emailed all the options. Though I did not have the need, I must say he is an excellent salesperson!

I scheduled the install and Blake and Carson showed up on time. Same professional conduct. Carson did a good job in laying out and connecting the piping, while Blake explained everything to me in minute detail.

I am happy with the work the Wickstrom team did and will use them again.

Feleashia R.

We had ur heater in our shop going out and they sent Chris out the next day. He did a great job. Was able to find all the parts for our old heater. (We had another guy come out and say it was an old system and would never be able to find the parts and we should just replace the whole system). Chris and Austin got all the parts and came back the next day and had it going again. Couldn't be happier to be warm again!

Dianne J.

ONE WEEK AND $39.00 WASTED, and still no hot water. ARGH!!!
From their reviews, it seems they're very good at working on standard equipment. But if you have a Tankless water heater, look elsewhere for service!!!
When I made the appointment on Monday, January 3. Wickstrom originally scheduled me for Tuesday, January 4 between 1-3pm. I got a confirmation text, for Thursday, January 6 between 11am-1pm. I got a phone call Thursday morning (Jan 6) saying the plumber was sick, (bummer...covid???) and would need to reschedule to next Tuesday, January 11. They were able to bump up my priority and sent someone out the next morning.
When the plumber arrived on Jan 7, he sighed and said they don't carry nor can they order parts for my Takagi tankless water heater. I would have to order the parts myself and reschedule them to come back to install them.
I'm not a plumber! How would I know what parts to order??? I read the owners manual and was able to tell them the error code the unit was displaying, over the phone.

I called another company and spoke with a very knowledgeable dispatcher/scheduler. They were at my house in less than three hours, and the problem was solved in 1-1/2 hours. It was an issue with the exhaust vent, which the Wickstrom plumber never looked at.

It would be helpful if the Wickstrom dispatchers/schedulers could verify whether they can work on a specific brand BEFORE wasting your time and $$.
VERY DISSAPOINTED IN Wickstrom.