Wickstrom Plumbing Heating & Cooling

Feleashia R.

We had ur heater in our shop going out and they sent Chris out the next day. He did a great job. Was able to find all the parts for our old heater. (We had another guy come out and say it was an old system and would never be able to find the parts and we should just replace the whole system). Chris and Austin got all the parts and came back the next day and had it going again. Couldn't be happier to be warm again!

Dianne J.

ONE WEEK AND $39.00 WASTED, and still no hot water. ARGH!!!
From their reviews, it seems they're very good at working on standard equipment. But if you have a Tankless water heater, look elsewhere for service!!!
When I made the appointment on Monday, January 3. Wickstrom originally scheduled me for Tuesday, January 4 between 1-3pm. I got a confirmation text, for Thursday, January 6 between 11am-1pm. I got a phone call Thursday morning (Jan 6) saying the plumber was sick, (bummer...covid???) and would need to reschedule to next Tuesday, January 11. They were able to bump up my priority and sent someone out the next morning.
When the plumber arrived on Jan 7, he sighed and said they don't carry nor can they order parts for my Takagi tankless water heater. I would have to order the parts myself and reschedule them to come back to install them.
I'm not a plumber! How would I know what parts to order??? I read the owners manual and was able to tell them the error code the unit was displaying, over the phone.

I called another company and spoke with a very knowledgeable dispatcher/scheduler. They were at my house in less than three hours, and the problem was solved in 1-1/2 hours. It was an issue with the exhaust vent, which the Wickstrom plumber never looked at.

It would be helpful if the Wickstrom dispatchers/schedulers could verify whether they can work on a specific brand BEFORE wasting your time and $$.
VERY DISSAPOINTED IN Wickstrom.

Shellie L.

I am giving Wickstrom 5 stars for several reasons.
The office gal, Helen is always communicative and friendly.
They installed an EZ Water filter system for us and Chris who did the Install was awesome. It was a smooth install and Chris was very knowledgeable about the system as well as other plumbing questions I had. He proved great customer service and we will definitely hire him to do other work.
Great job!

Judy B.

Okay...ups & downs

Prompted by our septic pump alarm, we called Wickstrom Plumbing on a Monday to locate & diagnose the problem. One at-times-very-frustrating-week later we have a new pump & operational septic system.

The Down-Side: Though not an unusual or overly-complex problem, the path to resolution was lengthy & convoluted, some of which can be attributed to ""things happen - that's life"" but the remainder seemed attributable to a lack of attention to detail and/or inexperience: (1) failing to confirm/compare voltages of old/new pumps, (2) seeming inability to identify (or minimally advise) the difference between ""grinder"" & ""ejector"" pumps, (3) poor communication both with us & internally, (4) not showing up with standard locator equipment (I was told said equipment was across the valley on another job site - my offer to pick up it up was declined, (5) at which point the worker dug randomly until the office retrieved the Health Dept. diagram) (6) then ""guesstimating"" where to dig rather than measuring per instructions from the boss, and (7) instead of acknowledging & rectifying the 3-foot error I politely identified, literally digging himself in deeper (and wider) to no avail. (After this worker left we located & excavated the tank ourselves.)

While all of this wasn't costing us money per se, it WAS costing us TIME, frustration, showers, laundry, etc.) I can't address the price, as the estimate was a lump sum rather than hourly rate + materials, which made comparison difficult, plus by the time we received the verbal quote I didn't have the heart to call other companies to compare, as we were already in for an afternoon's work - primarily wasted digging. Wickstrom had been recommended by a friend, so we just took deep breaths & crossed our fingers...

On the Up-Side: Wickstrom seems to have good intentions/practices in striving to be a professional organization, i.e. licensed, bonded, longer-than-average limited warranty, membership in professional trade organizations. Getting through to owner Scott was a CHALLENGE, but once accomplished, he did his best to be accommodating Scott did not know what kind of pump had been ordered (worker who ordered had taken the rest of the day off & could not be reached) but if we didn't like that pump, he would keep it as a future ""loaner"" while we discussed and selected another, which turned out to be unnecessary...third time proved to be the proverbial charm...

We had received nothing in writing prior to the final invoice, which had me nervous. The back side of the invoice outlined their ""Terms & Conditions"" including hold harmless clauses for natural consequences of their work which might cause property damage & absolving them of keeping gates/doors closed for children or animals...disheartening! Fortunately, all the workers were conscientious - we had no difficulties with property damage or pet escapes.

Hoping this review provides helpful insights into our roller-coaster experiences with having a septic pump replaced by Wickstrom Plumbing. It's so much easier to accomplish when the experience is either awful or stellar!

Maureen S.

Very pleased with the work done. Helen was great to work with and the company gave me excellent customer service. Have found my ""go to"" guys for plumbing...Maureen

Joaquin W.

Excellent service from the folks at Wickstrom Plumbing! Called several companies to have my line connected to the city sewer after my septic tank failed. All of them were either too busy, didn't want to do it, or gave me the run around. Called Wisktrom and they happily came in 2 days. They secured all permits, arranged for inspections, and did quality work at a timely manner. They seem to want my business and will do it in a professional and courtesy way. Thanks Wickstrom Plumbing. You guys are the best!

Lori K.

Wickstroms provided us with excellent and expedient service. Helen, dispatcher, was very kind and accommodated our busy schedule and then kept me apprised as to the arrival of the technician. Our technician, Chris, went above and beyond what was necessary to make sure all of our issues were dealt with and explained thoroughly. I highly recommend Wickstrom Heating and Plumbing for their superior customer service and knowledge of heating and cooling systems.

Jill S.

I called for a tune-up of my furnace and take advantage of a Groupon coupon for this Co. Had never dealt with them before and was looking forward to hopefully finding a good service orientated company. Well, the tech showed up and immediately started telling me everything that was wrong with my furnace, water heater and electrical panel. Then he asked me to go turn on my furnace, when I came back out to the garage, he was wiggling around my infuser motor while telling me there was a crack around it and it's not working properly. I guess being a women, he thought he could sell me a new part and got upset when I told him I wanted a second opinion and wanted him to leave. Even though I had a coupon, it was not good service at all.

Steve S.

We had our AC go out and called late in the afternoon to see about a time to have it looked at. They were able to confirm a time the next morning. Chance and Chris showed up on time and looked at the system. I was advised of the trip charge before hand and after looking at the problem they advised what the problem was. They said they would look for the part, but being a very old system wasn't sure if anyone stocked the motor. After a few minutes, I was told they had found one and what the cost would be to replace it and have the system checked and running correctly. They were both very professional and did a great job in getting our AC back up and running again. While the total cost was more than I was hoping for, the majority of the cost was the motor. I would use them again.

Skip C.

Chance and his partner we're on time, very courteous and knowledgeable. They did very little damage to my yard and cleaned up their work site. I would highly recommend Wickstrom and their staff!