Whitney Services

Jean S.

I have been without water for 2 days and I still don't have an appointment with this not give a care company. I have never been told by any company that they can not even schedule me an appointment for 24 to 48 hours. Its been 26 hours. Horrible customer service. Will never accept them again through my insurance company. Gonna try to get a different company.

Billy B.

3 months of back and forth and they were unable to resolved the issue. I may end my warranty with American Home Shield because of this.

Cary S.

Today is April 22nd 2024 10:01 a.m. this has been going on now for 2 to 3 weeks about my electrical panel American Home Shield vendor is Whitney Holding LLC my lights was flickling in the whole house you turn on the lights it was shock you Breakers was popping left and right American Home Shield sent out Whitney Holding they told me my panel was shot it need to be replaced he's telling me that he was going to write it up and show me where he did on his phone I wait for authorization from American Home Shield American Home Shield call me told me what he wrote and it was totally different than what he told me he wrote that I was getting a little static that's it so I had a recall done same gentleman came out he showed me where he wrote down panel is shot need to be replaced so he told me he going to write it up again that the panel need to be replaced but some way whoever translating this to the warranty company is telling them something totally different that's nothing going on but a little static I don't know if they just do not want to do the job or what but they should have let me know but when something go wrong American Home Shield send you to this company but I advise you not to go there they used to have good people working there one of them by the name of Chase he got the job done and followed up now when he holding seem like they just do not care about the customers at all anymore if I was you I will find it somewhere else to go for your service work

Julie H.

Very responsive attentive and professional. Respectful, very informative and helpful. Highly recommend if you are looking for any repairs for your home!

Christina J.

Their website says emergency services. TOTAL LIE!!!!! American Home Shield is quick to assign them. Horrible company! Took them three months to figure out my attic fan. Now, I have to call a plumber on my own to keep my floor from rotting out because of this plumb leak leak!!!!

George B.

Wow, it appears to be deja vu after reading many comments on here. I also have had American Home Shield assign this worthless service provider to go to one of my rental properties to work on a ceiling fan only to have them twice send a communication that a technician was scheduled and or on the way only to have no one ever show up. The most concerning thing is apparently American Home Shield has been notified numerous times about the issues associated with this service provider to the point that customers have requested that this service provider be blocked and AHS still insist on maintaining a partnership with them and using them even though they are not doing the job and are negatively impacting their customers. Shame on AHS and this lousy company.

Cynthia M.

Where to begin. I'm not usually one to write reviews. But this company sure deserves one. Whitney Plumbing like most reviewers stated, was assigned to us through American Home Shield. In October we started having issues with our tankless water heater going out and not heating up. The technician came out and ""guessed"" that the issue was the unit needed to be descaled. After paying out of pocket $250... guess what?! We still had no hot water. At this point a second technician that came out around Christmas decided he would put a request in for replacement because they were out of guesses. Shortly after this we received an invoice from Whitney stating we owed $609 for services AHS would not cover. Again, in good faith and thinking ""this is it we're really going to have hot water during a Michigan winter"" we paid. That was 12/27/23. It only took a month and multiple nasty calls to both AHS and Whitney to get my hot water heater installed 1/30/24. I went as far as contacting the vendor who had the unit to find out the status of the delivery / pick up. The unit was there and ready to be picked up for weeks. That entire time AHS blamed Whitney and Whitney blamed AHS.
Fast forward to yesterday and 2 months with this new unit. I contacted AHS again because yet again we are having intermittent hot water. I was advised to contact the manufacturer because now I'm under warranty with them. The manufacturer advised me that there is a list of plumbers they work with and are specialized in their units. They were very clear in stating that if the issue is poor installation or the unit is installed incorrectly their warranty would not cover that. I called the new plumber (unnamed) right away and had a technician in my home by 9am this morning. Within 3 minutes my hot water heater was unplugged and gas shut off. The technician found about 5 issues with the installation. Including rotting of the flute and exhaust. He freaked out because we could have been exposed to carbon monoxide or a fire. All because Whitney's technicians taped the duct work in order to cut corners. Now I'm looking at another couple weeks of no hot water and possibly a couple thousand dollars to have Whitney's mess cleaned up. Oh and the best part is I called Whitney and spoke to supervisor who while he couldn't make any decisions on some sort of compensation and wasn't a plumber by trade asked to speak to the plumber from the new company to see if he could explain to him all the things that were wrong. I paid $316 for this new company to tell Whitney how they royally screwed up.
Stay far away

Bob S.

I am so frustrated and angry with this company. I have parents that are 87 years old and their furnace went out last year, in the coldest part of the winter. Between American Homeshiels and Whitney, it took them almost a month to install a new furnace. It went out hours afterthey left and they had to camoe back to fix it the next day. This winter, in the week of single digit temps, it goes out again. They have come out several times. Each person tells them something else. One said the furnace was installed wrong, one said it was a bad furnace, and the last guy said there was nothing wrong with it but turned it off and told them to leave it off. In the mean time, my dad had heart surgery and comes home to no heat. We have heaters in the house but they paid for a furnace and protection, they shouldn't have to deal with this incompetence. How do you say the furnace is fine then turn it off????? They have been without heat for 3 weeks!! This is crazy.
Oh, they turned off the furnace on a Wednesday. Never said if or when they'd be back and they aren't open on the weekend.
As many poor reviews as there are on here, it appears they don't really care.
If you are considering using this company.....DON'T

Shawn M.

Still waiting for someone to show up. They were supposed to arrive between 1-8 yesterday, jan 5, 2024. As of today, Jan 6th, they have not showed up and we have tried to call every number and have left messages with no response. We have not had hot water since Monday. This is just beyond ridiculous!!

Joy B.

My warranty company sent them for an electrical issue 8/27. They had to return 9/6 and they didn't submit