Westside Plumbing

Fortnite B.

Lesson learned...do NOT choose them if you have American Home Shield! We paid the $75 for them to come out and then had to pay Westside another $325 to take lift the toilet for Preston (the plumber) to unclog. He refused to unclog any other way (not through the roof, not through another outlet from outside the house). It feels like we were taken advantage of and he could of done more and given us more options. He knew that the toilet with AHS would not be covered. Our backs were in the corner and it was a quick take the money and run job. Do not partner with them if you are going through AHS!! Like other people said on their reviews, they find loop holes to charge you.

Karen B.

If I could add more stars to the exceptional service I received from Westside Plumbing, I'd do it in a heartbeat!

The owner Matt Paetzold and his phenomenal team turned what I saw as a total nightmare (sewage backup) into a stress free experience. If anyone has ever been through a plumbing emergency, you know the feeling of how vulnerable you feel with so many companies waiting to take advantage of the situation.
Not Westside Plumbing... I immediately knew I was in the best and trusted hands after talking to Matt.

He sent out Shaun and Kenny, who I cannot rave enough about, to assess what happened and get to the cause. Shaun and Kenny were not only super polite, as well as prompt, but extremely knowledgeable and professional... A rarity these days. They took the time to show me exactly where the problem was, without rushing to get in and out, and explained what they would need to do to get it fixed, even allowing a couple of options. Long story short... Plumbing issue is fixed and what a great feeling to know that if I ever need anything again, I have Westside to save the day!

Jeffrey D.

DISOPOINTING! I did not choose this company American Home Shield did. They came out to service a sump pump in Sept and again in Feb. During Feb visit the pump was 100% dead. I called in the request on Thursday morning and they could not come out till Monday. The tech showed and said it was the wall outlet even though the pump cover was broken off UNDER WATER with exposed wires and a second pump was plugged into the same outlet with no issues. He requested an electrician come out. Electrician scheduled immediately and was on his way so I called Westside back and asked the secretary if she could put me on the schedule for the following day because the electrician was on his way, rain was scheduled for next night and I didn't want my basement to flood. She was extremely rude stating she could not. I was not the politest back and told her "great so now I will have to wait another 4 days for service??" I asked to speak to the manage and she said it was her and after a few more words she hung up on me. The next day their tech calls me and asks for the pump model number. I text him pictures and two days later I have not heard back from them. I called and asked for the owner to call me back as I was getting no response from the tech or secretary. I never received a call from him. An hour later I get an email from American Home Shield stating Westside CANCELED the request because "THEY DO NOT SERVICE SUMP PUMPS" and my request was given to another company.
I know we all have bad days but they gave me and themselves a bad week. How can a company except my two different Service Requests that I paid $75 each for, show up and preform a service, schedule an electrician, ask me for part numbers, tell me it is covered buy AHS and then CANCEL stating they do not work on Sump Pumps? Either I got scammed or they are scamming AHS. I cannot recommend Westside.
Oh, rain was coming so I went to Lowe's and bought the pump and fittings myself for a total of $130 and with no plumbing experience I replaced the pump brand new in just about 1.5 hours.

Jeff D.

DISOPOINTING! I did not choose this company American Home Shield did. They came out to service a sump pump in Sept and again in Feb. During Feb visit the pump was 100% dead. I called in the request on Thursday morning and they could not come out till Monday. The tech showed and said it was the wall outlet even though the pump cover was broken off UNDER WATER with exposed wires and a second pump was plugged into the same outlet with no issues. He requested an electrician come out. Electrician scheduled immediately and was on his way so I called Westside back and asked the secretary if she could put me on the schedule for the following day because the electrician was on his way, rain was scheduled for next night and I didn't want my basement to flood. She was extremely rude stating she could not. I was not the politest back and told her "great so now I will have to wait another 4 days for service??" I asked to speak to the manage and she said it was her and after a few more words she hung up on me. The next day their tech calls me and asks for the pump model number. I text him pictures and two days later I have not heard back from them. I called and asked for the owner to call me back as I was getting no response from the tech or secretary. I never received a call from him. An hour later I get an email from American Home Shield stating Westside CANCELED the request because "THEY DO NOT SERVICE SUMP PUMPS" and my request was given to another company.
I know we all have bad days but they gave me and themselves a bad week. How can a company except my two different Service Requests that I paid $75 each for, show up and preform a service, schedule an electrician, ask me for part numbers, tell me it is covered buy AHS and then CANCEL stating they do not work on Sump Pumps? Either I got scammed or they are scamming AHS. I cannot recommend Westside.
Oh, rain was coming so I went to Lowe's and bought the pump and fittings myself for a total of $130 and with no plumbing experience I replaced the pump brand new in just about 1.5 hours.

Russell F.

To be honest, I did not choose this plumber, my warranty company did. They came out to my place and said my pilot would not light due to lint from the dryer. I'm sorry but the warranty company does not cover secondary damage so therefore we can replace it for $1,900. Upon a second opinion from a master plumber, turns out the pilot could light, but due to an internal failure it would not stay lit and nothing to do with the secondary damage. American Home Shield is now honoring the replacement of my water heater. And the total cost of replacement is only 1200, not the 1900 Westside Plumbing was trying to charge me. I understand that sometimes companies rely on the honesty/competence of the people that work for them and this review should let them know to check into the guy that came to my house.

Thomas P.

I have used these folks twice. Both times they were very prompt. The first time the other plumbers I contacted said it would be days before they could get to me. I called Westside and 90 minutes later the problem was fixed!!They are very nice people who do great work for a very good price !! I would give them ten stars if I could!

Mark K.

Plumber diagnosed the problem with hot water heater, but wasn't interested in the repair due to it being up on a pedestal. Stated that AHS would not cover and would take a long time for them to contact him back. I attempted to contact AHS myself while still here, immediately left once he knew I was trying to contact them, (ran out like house was on fire). Contacted AHS and they reported Westside had reported no problem with Hot water heater, just glad I kept my receipt stating that a deteriorating dip tube was causing my hot water flow.

Frank S.

Man, I called these guys Sunday and they will be out Monday, can't beat that service. Their prices are very competitive, and their service and quality is second to none. And don't worry if you're
Not located on the west side of Fort Worth, they travel , and travel well. I have come to know the owner Matt, he is a stand up guy. Nobody
Likes dropping coin on plumbing, but if you
Have a plumbing problem, give these guys a shot, they will ease the pain and will make sure your
Problem is resolved. Peace out Yelpers......

Jaime C.

Showed up late; even after providing a 3 hour window. Received a call 2 hours after technician left warning they were going to be late. The inspection was required by AHS to verify appliance was broken, which was obvious. The technician immediately identified $625 in compliance charges not including the replacement of the appliance. The home passed compliance inspection 6 months ago. As an engineer, I'm very familiar with the codes and knew the repairs were not required. Inspection was required only for warranty. I installed a better unit hours after he left for half price.

Require the company to state building codes if they claim non-compliance. Ask lots of questions. Call a second company to verify.

Michelle V.

I was doing a load of laundry on Saturday and our shower and tub backed up with water. I contacted our home warranty company, American Home Shield, and they approved Westside Plumbing. Since Monday was a holiday, I was grateful they called first thing that morning and said they would be out between 9:30 and noon. The plumber was there around 9:30. He took a quick look in the bathrooms after I explained what happened over the weekend and said it could be a septic issue. So he looked at our septic tanks and told me they were full and needed to be pumped. My invoice says, "holding tank are full of waste- need to be pumped out". He told me we only had inches before the tank was full. I paid my $75 service fee and he left.

Of course, I called around for septic pumping companies and scheduled one for that afternoon. When the septic tech arrived, he looked in the septic tank then into two smaller pipes in the ground. Come to find out, those are the main drain lines from the house. The septic tech then asked to use my garden hose and wiggled it into the drain and turned on the water and told me my problem was fixed.

There was a blockage in the main drain line from the house and the plumber didn't even look at it! It took the septic tech less than 20 seconds to fix (even though that wasn't even his job). Our septic tank is nowhere near full and this plumber (I believe his name is Terrell) is either incompetent or lazy.

I left a message for the owner of Westside Plumbing on Monday explaining the situation and asking for a return call. It's Friday and I still haven't heard from anyone. But they did deposit my check on Wednesday. AHS is refunding my $75, but I'm still out the $135 I paid for the septic call that the plumber told me was urgent since my septic tank was inches from overflowing.

I'm so disappointed in Westside Plumbing. I understand mistakes happen, but a phone call and an apology would have been nice.

If you have a contract with American Home Shield, know that you can ask for another contractor if they assign one that, say, has bad reviews for American Home Shield customers on Yelp. I very highly recommend choosing a different plumbing company.

Update:
After receiving notifications of my negative reviews, the owner did call and apologize and said he never received my voicemail or he would have contacted me sooner. He did try to remedy the situation and I appreciate that. I've upgraded from 1 star to 3.