Westside Plumbing

B B F.

I purchased a water softener system and needed to have it installed. I had 3 companies come out and give me estimates. All three after going into the attic to see how the water was routed into the house gave me an estimate and explained how they were going to do it. Terrill from Westside Plumbing was the only one who also asked me for permission to open the boxes so he could see exactly what would be required. All three estimates were in the same ballpark, but I went with Terrill from Westside Plumbing, because of that extra time he took. When the installation date arrived, he and a coworker arrived on time and had the system working when they left, but also said he wanted to return the next day do a few more things which he did. Terrill and his assistant were pleasant, knowledgeable, and professional. The job cost was reasonable. Highly recommend Westside Plumbing.

Traci G.

Their technician Matt is the only person they send out to Granbury , 2 years ago I put in a service call for a leak and a stoppage . Matt was who showed up . He couldn't figure out where the leak was coming from and I'm not so mad about that but when I asked him to snake the line going to my kitchen he refused . He was also very inappropriate and unprofessional when he started telling me " you sure are pretty " " I don't see a wedding ring on that finger " " how long have you been single " then started asking me how long I've been at my job , how long have I lived in my home , how long have I had my boat , how long have I had my truck , am I dating anyone . He never did unstop the blockage and I've lived two years with a slow drain . I hosted Thanksgiving that year in 2021 and it was hard because I had to use tubs in my kitchen sink to catch the water . If he had just snaked the main line to kitchen I wouldn't be here posting this today . I had a family friend fix the leak . Today I put in a service request for the same stoppage and they want to send Matt back out . They say they don't have another technician to send and when I told them 2 years ago what happened it landed on deaf ears . I do not recommend West Side Plumbing for the fact of their shady techs and when you report a problem they don't listen .
Matt is a lazy plumber and lies to his superiors and to AHS American Home Shield about the findings . They get paid by AHS for just showing up . Matt wanted me to contact my homeowners policy to come out and take brick off the side of my house when he never even snaked the line to rule out a blockage . They are greedy , don't want to work or use critical thinking skills and do not care about the customer , terrible customer service with the lady who answers the phone . If you have AHS you can have westside plumbing removed from the list of vendors and request a different company . Anyone is better than them ! Joe blow from the corner can do better than this !

Update : AHS finally sent a different company out to deal with my stoppage and that tech was very professional and caring . He wasn't going to leave until the clog was gone . He snaked the main line to the kitchen like I had asked Matt with West Side Plumbing to do , but he refused , and this guy hit a clump of roots and cleared the clog ! Hallelujah!
I suffered 2 years of a slow draining kitchen sink because Matt refused to snake the line . He was so inappropriate during that service call ! He also told me that my garbage disposal was leaking under my sink but it wasn't . The fitting to the drain on the opposite side needed tightened. Matt didn't even try to resolve the situation. He just made a bunch of inappropriate comments and asked a lot of personal questions.
The thing I want to emphasize here is , I had an idea of where the clog was based on how long the water ran before it backed up . I may be a female but I'm not a dumb woman and that clog was where I told Matt it was .
Lawrence with Sewer Medic came out in the rain and was out there on his knees in the mud without a rain coat and worked that snake through the main line until the problem was resolved . Call Sewer Medic , they care about you .

Sherry E.

Terrible customer service. This company does not care about your plumbing issue.
They are not knowledgeable enough to be trusted to get the job done.

C T.

Fixed burst pipe in no time, all within 3 hours of calling it in during Snowmageddon. Shawn and crew are the best!

Trenton J.

This company is truly incredible. Professional, respectful and thoughtful. They gave me faith in customer service again for the first time in a long time. It reminded why I always prefer using small businesses. Thanks Matt!

Fortnite B.

Lesson learned...do NOT choose them if you have American Home Shield! We paid the $75 for them to come out and then had to pay Westside another $325 to take lift the toilet for Preston (the plumber) to unclog. He refused to unclog any other way (not through the roof, not through another outlet from outside the house). It feels like we were taken advantage of and he could of done more and given us more options. He knew that the toilet with AHS would not be covered. Our backs were in the corner and it was a quick take the money and run job. Do not partner with them if you are going through AHS!! Like other people said on their reviews, they find loop holes to charge you.

Karen B.

If I could add more stars to the exceptional service I received from Westside Plumbing, I'd do it in a heartbeat!

The owner Matt Paetzold and his phenomenal team turned what I saw as a total nightmare (sewage backup) into a stress free experience. If anyone has ever been through a plumbing emergency, you know the feeling of how vulnerable you feel with so many companies waiting to take advantage of the situation.
Not Westside Plumbing... I immediately knew I was in the best and trusted hands after talking to Matt.

He sent out Shaun and Kenny, who I cannot rave enough about, to assess what happened and get to the cause. Shaun and Kenny were not only super polite, as well as prompt, but extremely knowledgeable and professional... A rarity these days. They took the time to show me exactly where the problem was, without rushing to get in and out, and explained what they would need to do to get it fixed, even allowing a couple of options. Long story short... Plumbing issue is fixed and what a great feeling to know that if I ever need anything again, I have Westside to save the day!

Jeffrey D.

DISOPOINTING! I did not choose this company American Home Shield did. They came out to service a sump pump in Sept and again in Feb. During Feb visit the pump was 100% dead. I called in the request on Thursday morning and they could not come out till Monday. The tech showed and said it was the wall outlet even though the pump cover was broken off UNDER WATER with exposed wires and a second pump was plugged into the same outlet with no issues. He requested an electrician come out. Electrician scheduled immediately and was on his way so I called Westside back and asked the secretary if she could put me on the schedule for the following day because the electrician was on his way, rain was scheduled for next night and I didn't want my basement to flood. She was extremely rude stating she could not. I was not the politest back and told her "great so now I will have to wait another 4 days for service??" I asked to speak to the manage and she said it was her and after a few more words she hung up on me. The next day their tech calls me and asks for the pump model number. I text him pictures and two days later I have not heard back from them. I called and asked for the owner to call me back as I was getting no response from the tech or secretary. I never received a call from him. An hour later I get an email from American Home Shield stating Westside CANCELED the request because "THEY DO NOT SERVICE SUMP PUMPS" and my request was given to another company.
I know we all have bad days but they gave me and themselves a bad week. How can a company except my two different Service Requests that I paid $75 each for, show up and preform a service, schedule an electrician, ask me for part numbers, tell me it is covered buy AHS and then CANCEL stating they do not work on Sump Pumps? Either I got scammed or they are scamming AHS. I cannot recommend Westside.
Oh, rain was coming so I went to Lowe's and bought the pump and fittings myself for a total of $130 and with no plumbing experience I replaced the pump brand new in just about 1.5 hours.

Jeff D.

DISOPOINTING! I did not choose this company American Home Shield did. They came out to service a sump pump in Sept and again in Feb. During Feb visit the pump was 100% dead. I called in the request on Thursday morning and they could not come out till Monday. The tech showed and said it was the wall outlet even though the pump cover was broken off UNDER WATER with exposed wires and a second pump was plugged into the same outlet with no issues. He requested an electrician come out. Electrician scheduled immediately and was on his way so I called Westside back and asked the secretary if she could put me on the schedule for the following day because the electrician was on his way, rain was scheduled for next night and I didn't want my basement to flood. She was extremely rude stating she could not. I was not the politest back and told her "great so now I will have to wait another 4 days for service??" I asked to speak to the manage and she said it was her and after a few more words she hung up on me. The next day their tech calls me and asks for the pump model number. I text him pictures and two days later I have not heard back from them. I called and asked for the owner to call me back as I was getting no response from the tech or secretary. I never received a call from him. An hour later I get an email from American Home Shield stating Westside CANCELED the request because "THEY DO NOT SERVICE SUMP PUMPS" and my request was given to another company.
I know we all have bad days but they gave me and themselves a bad week. How can a company except my two different Service Requests that I paid $75 each for, show up and preform a service, schedule an electrician, ask me for part numbers, tell me it is covered buy AHS and then CANCEL stating they do not work on Sump Pumps? Either I got scammed or they are scamming AHS. I cannot recommend Westside.
Oh, rain was coming so I went to Lowe's and bought the pump and fittings myself for a total of $130 and with no plumbing experience I replaced the pump brand new in just about 1.5 hours.

Russell F.

To be honest, I did not choose this plumber, my warranty company did. They came out to my place and said my pilot would not light due to lint from the dryer. I'm sorry but the warranty company does not cover secondary damage so therefore we can replace it for $1,900. Upon a second opinion from a master plumber, turns out the pilot could light, but due to an internal failure it would not stay lit and nothing to do with the secondary damage. American Home Shield is now honoring the replacement of my water heater. And the total cost of replacement is only 1200, not the 1900 Westside Plumbing was trying to charge me. I understand that sometimes companies rely on the honesty/competence of the people that work for them and this review should let them know to check into the guy that came to my house.