Westside Plumbing & Drains

Evan G.

Edwin was extremely communicative and accessible. I had a nasty clogged sink and he was in and out with great results really quickly. Will definitely reach out to Westside for later needs and recommend to all my friends.

oliver b.

Our drain was clogged and Edwin came over within hours of calling him. he was courteous, professional, and fast. and most importantly, he unclogged our drain! I will be using Edwin for all my plumbing needs going forward, and I absolutely recommend him to anyone who needs work done.

Armando ..

Best Buy strongly recommended I replace my 10+ year-old kitchen water shutoff valves before installing the new dishwasher I bought. I live in an older condo building, with neighbors below me, and that seemed prudent.

Westside Plumbing will be here in a couple of days to do some minor work on the building, which will require turning the water off to half the building. In fact, they will also have to enter my unit to confirm their repair was successful. Rather than require the water to half the building be turned off a second time within a week, I wanted to use Westside to replace the sink shutoff valves (very,very simple, small, quick job... 15"" per valve) when they were already here, and the building water was already off.

I called and left very clear, specific, polite voicemails during their biz hours - at 4.45pm on Sat, and at 4.50p on Mon (their website says they're open till 5 on Sat, and 7pm/24hrs on Mondays.).

I also sent them a message on Saturday through their website.

So...
as of 7:45pm Monday, no response of any kind.
Zero.
Zip.
Even though they will already be here Wed morning.

So, i did what anyone would do at this point, and hired someone else to come. So,
-my neighbors will be unnecessarily inconvenienced TWICE instead of once.
-My HOA will have to arrange the water turnoff TWICE.
-AND, my different plumber's price will surely reflect his travel time, which also would have been avoided if Westside did my tiny job while they're already here.

I don't know how they could possibly get 100% 5-star reviews on Yelp. Not even a single 4-star? Or even one 3-star? Wow! Amazing.

If it's really true.

Then again, they only have 38 ratings, although they show 191 photos of jobs on their website !?!?! Seems pretty small, and pretty strange to me for a place that's been in business for a while and shows 191 pics of jobs.

Conclusion:
They have been 100% UNresponsive to THREE attempts I made to talk with them. Remember,vthey are going to be in my building, AND MY UNIT, ANYWAY, for the building's job.

RESULT:
1. Frustration (Ya think???)
2. More hassle for my building neighbors due to 2nd water shutoff in 1 week. No toilet. No shower. No washing dishes. TWICE. In a week.
3. Much higher costs to me, since my guy has to make a separate trip for me, and again turn off , then on, building water just for 30-40"" job for me. (Probably 4-5x as much total time I'll be charged for; and plumbers ain't cheap )

They get 1 star from me. Minus 5 stars if I had the option.

How would you react?

theresa a.

Cannot say enough good things about Edwin. Was so thorough in checking and treating the 3 possible causes of my issue in the master bath. Had to both go on the roof and under my crawl space just to pinpoint the issue. So nice, explained things thoroughly, fixed the issue and the price was more than fair. Will definitely use them from now on.

Eric H.

Edwin was awesome! Showed up same day that I called him, and took care of the problem in no time. Highly recommend!

Pablo S.

Thank you Westside Plumbing & Rooter! Edwin was very quick to answer my call and messages, he showed up on time the same day as my request. I have a salon in echo park and there was a leak from one of the shampoo bowls. I had tried a few other plumbers but no one could get the solution right. It's been an ongoing issue with the same leak for a few months, and Edwin was the first plumber to get it right. I appreciate his knowledge, his attention to detail and his professionalism. I will definitely be recommending his services to anyone who needs it. Thanks again

Joachim G.

Great company. Honest, kind work with you on every level. I'm so happy and I highly recommend West side plumbing and Rooter

Henry G.

I had a huge plumbing problem with my toilet and it was super difficult to fix but Edwin was very punctual and supportive. He got the job done efficiently and with quality. He gave a couple options and we decided to go forward with the best one. I can definitely see the hard work and passion! I will for sure refer him to anyone I know with any plumbing issues. I highly recommend and support this business.

Melissa M.

I reached out to my neighbors to get a recommendation for someone to come and unplug my shower drain. Within a couple of hours the whole thing was done! Edwin was fabulous, courteous, and very careful during this time of Covid. I'm so happy and I highly recommend West side plumbing and Rooter, ask for Edwin!

Jon C.

They are the BEST!
Great work! Very skilled, and wonderful communication.
Always priced fair for the job and makes clients feel like they ARE the priority.
Thank you Westside Plumbing!