Western States Home Services

Edward S.

Worst company I have dealt with. I had purchased a Pioneer mini split system, I called and asked if they can hook it up. They stayed yes and advised they could not warranty the product, in which I understand since I supplied the unit. Steve came out and took a look and what I had and the swamp cooler I wanted removed and hauled away. Steve quoted $700 to do the whole job. I paid in full that day. When the technician Cesar came out he had told my uncle that it involved to much work and would not do it and left. I called the company and that they would call me back. Steve called me back and apologized. I do not find this company professional in anyway. Poor customer service. Steve was great. I have no issues with him. Cesar was unprofessional and rude. If they didnt want to do the job, they could of said that in the first phone call. Very unhappy. Do not use this company. Be warned they will take your money then they to charge more than what was quoted.

Ron H.

This is an add-on to a previous post about this company. They did respond to my last post and attempted to ""make it right"" with me. Giving them the benefit of my extreme doubts we set up another appointment to come out and look at my system. I was told by someone saying they were the manager of the facility that he personally would show up at anytime necessary and convenient for my home sitter. The time was set for 8:00 AM in the morning. Guess what?? I had to call at 8:45 to see where they were. I was told he was still 15 miles out so I told him to turn around and go back. END OF STORY!!! Do not use these people.

J H.

We have been customers of Western States Home Services for at least five years, possibly longer and I'm very happy that our service from them over the years has been professional, fair priced, and great work from a mixture of service people. They helped us at our first AZ home by working with us in extending the life of two older air conditioners, which remained in great working order over several years with service contracts and skilled repair-people.
About two years ago we downsized to a smaller, older home, and were faced with replacing two units that were on their last legs. WSHS installed two energy efficient ACs and they have worked perfectly until yesterday evening. The main ac quit cooling and we called WSHS, wanting it fixed last night, but there were many people in line before us and the office couldn't send anyone out until today.
Today Ken was at our home before noon, replaced a part that had failed (under warranty), and had everything cool again in record time. Great job!
We know there's not a company in the world that can please everyone all of the time, but our experience with WSHS has been positive and that from our first contact with them (5 or 6 years ago), we have felt like valuable customers because they have treated us as such.

E P.

If you have an elderly parent this is NOT who you want servicing your loved one. We have had NOTHING but RUN AROUND and TROUBLE from this company. They DO NOT call back. They OVER CHARGE for services. They charged our mom $11,000!!! They said that they ""Always have another family member present"" which was NOT TRUE. We have tried and tried to work w/them and they DO NOT CALL BACK. VERY DISAPPOINTING that they TAKE ADVANTAGE OF ELDERLY. DO NOT DEAL WITH THEM. CROOKS!

Dennis M.

Unfortunately I have to give 1 star to do a rating, to share my experience. So, today Ken came to my house, a day earlier than scheduled. Although I contracted many years ago to perform Heating and AC inspections and services, they failed to do so. I purchased a contract for coil cleanings, in addition to inspection, along with insulation inspections. He didn't inspect the insulation and argued with me telling me that coil cleaning is not part. Every year, they perform a coil cleaning with my hose. I have inspected their work in years past to find they cleaned them, but only the visible part. They left the back full of mud! They have failed miserably and the technician today was unprofessional, lazy, and argumentative. Do your self a favor, call a different company. These guys are flat terrible. Many companies looking for repeat business will give you good service and at least give what you pay for!

Lavada L.

These guys are a rip off! They showed up under the pretense of doing a service and tune-up for $39.99 which certainly sounds like a good deal, but apparently when it's too good to be true, it's not true. The tune-up consisted of turning the AC unit on and telling me that it worked and that's the end of the service. But wait...there's more...they were kind to offer an annual service for $795 a year...to come out and turn on my AC and once again tell me that it works! What a great deal huh? I paid them and asked them to leave and kindly never come back. I'm old, but not stupid, I can tell that when I turn a switch on and cold air comes out of the vent, it's a safe bet that my AC is working. Once again, being old and silly, I assumed a service would consist of cleaning the coil and confirming the distribution and temp of the air coming into the house, but once again, that's just me being silly huh?

Bob H.

My property management company hired this company for an AC issue on a rental house I own in Arizona. When the management company forwarded me the repair explanation I sent an email to the company asking if there was any warranty. I guy named Steve responded and said there was no warranty and if he didn't receive payment by the next day he would put a lien on my house. This was 2 days after the work was done. I emailed back and said I was the owner of the property and I was sure the management company would pay him, I was just asking a simple question if there was a warranty and he came back with a lien threat. I called the property management company and they had received the same message and threat to sue if he didn't receive payment immediately They said they pay their invoices on the 1st and 15th of each month. Obviously, they will never use this company again and I had never been threatened and talked to so rudely my any company in my life. I honestly don't know how a company can stay in business with that type of customer disrespect. Horrible!

Jennifer O.

Western States saved the day for my client today. I'm a realtor, and we were minutes away from putting her house on the market when the a/c stopped working. Ken arrived early, and after some trouble shooting, got it up and running. My client was thrilled with the more than fair price and quick service. Thanks, Ken and Western States!

Gary F.

They hard sell extras that may not be required. Quality of service depends on technician

Lurline M.

I had air conditioner maintenance done in May and was told that it should be good for a few more years. Then on August 13, 2018 I had no air conditioning and a technician came out and said that the system had shorted out and that I needed a new system. I agreed to that especially when I was told that it was three years 0% interest. I am on a pension and need to remove money from an investment in smaller pieces but could pay it off with in 3 years. To my horror, I found that I had no options of how to pay it as they immediately sent my account to a finance company called Synchony and I was required to pay $211 + or pay 26.99% interest. This is usury!! They said that I agreed to this when I signed the invoice. All that I signed and agreed to was three years 0% interest. When I called Western States, the manager refused to even have the courtesy to call me back. In addition, the U.S. Government Energy Guide label says that the equipment that was installed is at the very least energy efficient level on the scale making the unit even more expensive over the long run.