Western Sales & Services
Company Overview
We are a family-owned business that focuses on domestic and light business heating, cooling, and pipe services. Differently from numerous of our competitors, we are a repair-focused company. We provide our customers with alternatives and empower them to choose when to service or install anew.
Western was created in 1948 by Mr. Liles and Mr. Bowie in the region of West Jefferson, which is how we are called Western. Both worked as service technicians at the local gas company before launching the company. The main focus of the company was heating with gas. Air conditioning installation and repair became a major part of the company in 1958. In 1955, Arthur Liles became the only owner of the company. He operated the business until his demise in 1972. At that time, he transferred the business to his spouse Myrna and his sons: Bill, Johnny, and Sid. One of his sons, Sid led the business until his exit in 2015, at which point he turned it over to his colleague Josh Durden. Josh had been with Western since 2012 and endeavors to oversee it with the same commitment on integrity and quality that has allowed Western to thrive since 1948.
My name is Josh, and I have been with Western since 2011. I entered the HVAC sector when I started assisting my father in his company at the age of 13. After graduating, I took a job during the summers for a local HVAC contractor in Tuscaloosa while I went to Shelton State and then the University of Alabama, where I received a degree in Marketing. After finishing college, I worked for two HVAC and plumbing distributors, which provided me with insight into how both sides of the field functioned and what distinguished the quality contractors from the poor ones.
I am committed to treating my colleagues with fairness, being honest with everyone, and taking pride in high-quality work. We are not a pushy sales company, and we will not force a customer's choice for them. We simply want to educate them about their concerns and enable them to make the best option for themselves.
Business Services
- HVAC installation or replacement
- HVAC system repair
- HVAC system maintenance
- Water heater installation
- Water heater repair
Business Location & Hours
| Mon: | 8:00 AM - 5:00 PM |
| Tue: | 8:00 AM - 5:00 PM |
| Wed: | 8:00 AM - 5:00 PM |
| Thu: | 8:00 AM - 5:00 PM |
| Fri: | 8:00 AM - 5:00 PM |
| Sat: | Closed |
| Sun: | Closed |
Recommended Customer Reviews
Jim H.Western is the only business I CHOOSE to have do our plumbing. I always call them first, and have for years. I have never thought their prices too high, and I'm going to be in a serious hurt for an honest plumber should they ever discontinue the plumbing side of their business. Years ago my central air died, and I of course called Western. They came out, they looked it over, and the service man told me if it was his, he wouldn't fix it, he'd go with window units instead, as replacing the dead central air unit would cost too much. Said they would be happy to do the work, but it wouldn't be cost effective for me. I put in 3 window units and my power bill dropped considerably. MANY other companies would have simply charged me a lot of money for something I didn't need, to increase their profits. Instead, they chose to keep a customer happy, and with them for years to come. I wasn't the least bit surprised, because they had been dealing with me honestly for years before that.
Terri R.Remember that first snowstorm of 2014???? Well, 2 hours into it our hot water heater started leaking. I had a lot of time to check out different companies and had initially decided to purchase one from Lowes. $500 and I had to install it myself...the reviews looked like it was a piece of cake. We went out to look at them and it looked cheap and flimsy. My dad insisted I call Western and they quoted me a flat rate of $1150. No thanks. But husband insisted we use them in case there was a problem with us installing it. Jay came out the next day and fiddled around and since our house is so old, there were a few installation problems. He had to use a different model because of size limitations, and while wait for his partner to bring it, totally redid the piping. He also vaccummed and cleaned the area. He installed the Ruud unit nicely and it took over 3.5 hours. I was very impressed with everything that day but the icing on the cake??? Yesterday we got a $350 rebate in the mail from Alagasco. We didn't fill out anything..they did! We will use that rebate to install a new oven now. Nice surprise!
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