Westcoast Plumbing Service

Edwin S.

They just changed my old main water valve and hose bib, so that I can have separate valve for main house and gardening area. They complete in timely manner , and price is reasonable.

They even come back a 2nd time for a minor issue to correct , which is to my surprise. Seems like they definitely care for customer satisfaction.

Grace W.

Two guys showed up in an hour after I called! Not good at English but great job done and extra cleaned up messed up shower pan and tub. Will call them for any plumbing problems.

Manny H.

So after a very difficult time of dealing with major home plumbing issues I wanted to leave this review. Having a major sewer line issue, I had a plumber from my area do some work at what I felt was an outrageous price, but needed to get my home services back online, so I paid for the initial work. After regrouping and questioning the outrageous price I was quoted for all the work I needed, I was able to contact Westcoast Plumbing Service. I called this company after getting a recommendation from someone that lived in the East Bay, but knew they covered my area too. I really wish I would have contacted them to begin with.
First and foremost, the main guy that handled my work, Daniel, was absolutely fantastic! Daniel was up front and kept me in the loop on everything that was going on every step of the way. He is such a nice guy, not to mention how hard him and Francisco worked on my job to get things done, and done right. So after they busted their butts to get my house sewer lines replaced, they went to work on the main line in the front yard. They worked through the horrible rain that we have been having lately to get me back up again. Also, many plumbing companies may tell you they will leave your place looking like it was when they started, but Westcoast Plumbing Service really means it. They have taken care of just about everything and let me see with my own eyes that things are working properly, which is more than any of the plumbers I have dealt with in the past.
The biggest things for me are that the job is done right and the price is fair. The equipment they used and keeping me in the loop on their work all along the way showed me they were doing things right. Having worked with other area plumbers and getting an initial estimate for this same work from another company, Westcoast Plumbing Service quoted me a fair price. I have neighbors that have dealt with the same issues that paid outrageous prices to area plumbers, so I know Westcoast did me right. I hope I never have issues with my plumbing again, but If I do I am confident I only have to make one call now to Westcoast Plumbing service and I would recommend you do the same.

Enci S.

Westcoast Plumbing installed two 100 gallon water heaters in our condominium complex down town Palo Alto spring 2016. We worked with the owner Pierre Smayra and his crew and learned that this is a very professional company. We had 4 estimates and ultimately Westcoast Plumbing won our contract because Pierre went beyond the call of duty to accommodate all of our requests regarding the selection of water heaters, installation and he gave us the most reasonable and comprehensive estimate. We found him and his crew to be experienced, responsible and reasonable. Pierre also took care of the permit and after installation inspection with the City of Palo Alto which saved us valuable time. They left the water heater room spotless after the installation and we asked them for other plumbing estimates in our complex. Westcoast Plumbing is now on top of our list for any plumbing maintenance. Thank you Pierre.

Noel N.

I highly recommend Pierre and his crew. Communication was excellent, response prompt and quotes very fair! I needed my shower valve replaced and received estimates from several places ranging from $800-$1400 if they supplied valve... I bought a replacement Delta valve myself for $100 and hired Westcoast to install it! Edwin did an excellent job, (soldered the new valve and replaced the galvanized pipe going to shower head with copper). I will be using them from now on for all my plumbing needs! They are very professional and are NOT in the business of taking advantage of people like others!

Peter C.

I needed a new sewer system because roots were growing into my sewer. Pierre gave me the middle price out of three bids. There was something I didn't like about the lowest bid, so I went with Pierre. They did a trenchless sewer replacement, but there were two minor problems and one HUGE problem.

A year after the job, my plumbing backed up and a different plumber said I had roots in my sewer. I asked how this was possible and he told me that the new sewer only went from the clear out to the street. Pierre left a two-foot section between my house and the clear out that HE DIDN'T REPLACE! I called Pierre, and he told me that the job that I signed up for didn't include that section. I told him that I specifically asked for the entire sewer to be replaced and it didn't make sense to replace 90% of the sewer only to allow roots to block the entire system near the house.

He said he would come by and try to give me a deal to replace the remaining part of the sewer. He never did.

The two minor problems aren't worth mentioning. The reason that I gave him 2 stars instead of one is because a couple of months after the sewer replacement (before I knew he didn't complete the job I wanted) his crew replaced a water heater and they did a good job. The price was a tad higher than it should have been, but they did a good job with that.

I'm writing this right now while I wait for another plumber to snake the sewer. Another waste of money.

EDIT TO ADD: After the owner LIED just now below this comment, I have to respond. The job was NOT supposed to be from the street to the clearout!!!! It was supposed to be from the street TO THE HOUSE!!!!! Yes, I'm complaining about it a year later because I only found out a year later that you DIDN'T DO THE ENTIRE JOB! Very shady.

Michelle O.

West Coast Plumbing is awesome!!! We kept having a problem with our water backing up in our bathrooms and other plumbing companies would just temporarily fix the the problem and the issue would arise again. They would just rip us off.. Until we called west coast plumbing. They fixed our problem for good!!! We no longer have issues!!! Francisco & Daniel are very knowledgeable & professional.. I highly recommend this company!!!

Sandy Q.

After I washed my clothes in our washer, I noticed a puddle of water on the ground. I ignored it for a while but whenever I wash my clothes, the puddle will reappear. I finally convinced my husband that we need our washer to be repaired. So I called an appliance repair company and they told me that it's a plumbing issue. After that technician left, I called my company's handyman to see if he can help me out. He came over and cut a piece of sheet rock around the pipes that connects to the washer. He told me that the pipes are clogged and I should call a plumber instead. Originally, I called the plumbing company that helped me with a previous plumbing issue but they no longer work on Saturdays. So I went on Yelp to find another plumber. I called a few companies and settled for this one because they told me that their examine the problem and give me a fixed price. I know plumbers charge by the hour but I just don't like surprises when it comes to expenses so I was quite happy that they provided me with a fixed amount. The following Saturday, someone came by our home to take a look at our pipes and he realized that it's a bigger problem than he thought. I was immediately given a quote and was told that if I want them to do the work, call them to schedule an appointment. After discussing the costs with my husband, we decided to use them. On the day of repair, two guys showed up. One guy ended up going underneath our home to replace the pipes. A couple hours later, we were told that the work is done but they left a fan underneath our home to run a few days so that the puddle of water would dry up. About 2 days later, one of the plumbers was supposed to come by our home to pick up their fan. We told them to come in the morning by a certain time because my husband had to leave for work. Unfortunately, the plumber was stuck in traffic so my husband told him to come by the next day instead. Overall, we're really happy with the service. It's been a few months now and there are no leaks. However, I do notice that when the washer is on, the sound of the water running is pretty loud. I noticed this since the first day after it's been fixed.

This review is a couple months overdue. I don't even remember the names of the plumbers that came to my home.

Eric Z.

We had a toilet leak 11:30pm at night, so I called them, Dania texted me back and was able to schedule someone to come the next day 8am(that part was great).

The plumber showed up next day at 8:30am(great), took a look at the problem, and told us it's going to be $1000. I asked for a written estimate, but he won't do it. I thought it was a little high but need the leak to be fixed asap. the plumber fixed the problem, we gave him a check of $1000, and he left at 10:30am. (2 hours total)

Even though we were able to fix the leak promptly, I definitely felt they took advantage of our urgent need to get the leak fixed. A contractor friend later confirmed that plumbers should charge by the hours they worked ( usually around 250 - 300/hour), and it's illegal to not give estimates.

I will not use them again, or recommend them to other people.

Amelia K.

We had a plumbing leak from our bathroom and was so stressed out from it because it was inside the wall. We never called a plumber before so finding one and one that would be honest and affordable was becoming another source of stress. Thankfully Yelp has a feature where you can request quotes from multiple businesses with one message. Pierre responded promptly and less than one hour later, one of his plumbers Ziesel was at our door. Ziesel began right away to diagnose our problem and let us know up front what the cost would be and what the repairs would entail. Another hour later, Ziesel fixed our plumbing issue! I can't begin to express how relieved I am not only that our plumbing issue is resolved but that we dealt with a plumbing company that was honest in manner and in cost and repair. Westcoast Plumbing Service is definitely our go-to plumbers from now on.