Westcoast Plumbing Service

Yousuf N.

These guys are awesome I needed some one to help me with my plumbing issue call them they very friendly & professional.come & fixed my problems in one hour I will definitely recommend them to my family and friends.

Tiffany H.

Do NOT use this company, even if you had good experiences with them before!

I've used WestCoast Plumbing a few times over the last few years. One major project (replacing the main pipe going into the house) and other small ones (unclogging the main pipe going out of the house).

The owner, Pierre, came over the first time (major project) and second time (unclogging the pipe). We were very happy with the service and even left a good review. The third time (2-3 years ago), he sent someone over instead, the person didn't seem to be that knowledgable but still did the job.

This time around, I was extremely disappointed. Last week, the pipe was clogged again and I needed someone to fix it right away, they came within 20 minutes which as great (so I thought!). But the guys who came could barely speak English and they could not answer any of my questions as simple as how much it is going to cost. (They started the work before letting me know how much they are going to charge me!) After they finished the work, one of the guys thought I was a tenant, and said to not worry that they would send a bill to the landlord! I was really mad and insisted on paying on the spot (they did not even issue a receipt after I requested for one!) to avoid any surprises. 4 days later, my pipe was clogged again. When I requested for Pierre, the assistant said that he doesn't do ""field work"" anymore. They sent another two guys, and they found big roots clogging up the pipe. They wanted to charge me another $250 just to inspect the pipes with a camera! How was that not found the first time around?! I asked more about the issue and how much time it will take to fix it, and they could not give me ANY answer and wanted me to call the assistant who is not physically here for more information. I felt scammed and I don't feel comfortable working with them anymore.

EXTREMELY DISAPPOINTED. I even recommended them to quite a few friends in the past, I will have to let my friends know to look for someone else now. I have never had such a bad experience with any house-related service before.

JOSEPH N.

This is my favorite plumbing company that I use always for my office and also for my house. They are very professional and courtesy. I love the work they do and also after they finish working they will clean all areas very good. Please try them for all your plumbing issues. Thank you very much West Coast Plumbing for all your hard work and dedication.

Monica M.

We have used West Coast Plumbing over the last few years on several occasions. We were happy with them initially -- specially our first big project -- the installation of a tankless water heater which cost us about $4200. Thereafter, on a couple of occasions, we had some minor concerns with their work but we decided to overlook it.

Recently our sewage was backing up into the bathroom shower. Westcoast sent Zezo over. Zezo worked hard to clear the blockage using the manual snake but he could not clear it up. He said they needed to send a camera down and locate the source of the backup.

So the next day they sent Daniel over but without the camera. Daniel used a electric snake which is longer than the manual one. Since the cleanout outside the bathroom in the backyard was open, the backup drained out of the cleanout. Because the backup from the bathroom drained out, we thought the blockage was cleared but we didn't know that the source of the blockage was not located or cleared.

Daniel said for now the problem was fixed but to really fix it, we needed to change the ""cast iron"" main sewer line leading to the city sewer. He called the office and gave us a quote of $10,000 with a $1000 discount for being a long term customer. We were told that at least for the time being, the blockage was cleared but to really solve the problem, we needed to spend $10,000 and reinstall the main sewer line. No camera was used to locate the source of the blockage or the location of the sewer line.

We thought that the blockage was fixed for the time being so we paid the $475 fee. Two days later, on a Friday morning, we saw that the bathroom was backed up again. We called Westcoast to send someone over. At this point, we were resigned to the prospect of having to redo the main sewer line at a cost of $10,000! We called Danya to send someone over but she said she could send someone only on Monday. My husband was recovering from a surgery and we would be without a bathroom for the entire weekend. We were really frustrated that they would not prioritize this job -- nearly a week after the original problem.

As it happens, it was fortunate that Westcoast could not send someone over the weekend. It would have cost us $8500!

We didn't want to wait through the weekend, so we called Active Plumbing who sent two employees within an hour. Right away, they used a camera and located the source of the blockage. We were shocked to find out our sewer lines run in the middle of our driveway and not in front of the house like we were told. The pipes were ABS pipes in good condition and not ""cast iron"" like we were told. They installed a new cleanout outside the garage on the driveway and the power snake cleared the blockage easily. No roots or anything! We were able to observe the entire length of the sewer line on the camera. Two men worked all day and fixed the problem and charged us $1500.

We can't believe West Coast gave us a quote without running a camera, or seeing the condition of the pipes, or the location of the sewer line to gauge the difficulty of the job, or without knowing the source or nature of the blockage. We contacted Danya and informed her that since they did not clear the blockage, I expected to be refunded at least 50% of the charges. She said she would speak with Pierre and get back to me. I also wrote them an email but we never heard back from them.

Thinking back, when we used West Coast plumbing to fix a leak in the crawl space area two years ago, they told us we needed to replace the entire plumbing under the house. We did that at a cost of about $5,000! They never showed us the corroded pipes. Now we are wondering if we were scammed into changing all the plumbing!

I think West Coast has grown too big and they don't care about their customers like they used to. I have never written a bad yelp review before and it saddens me to have to write this one.

Vipin M.

We had a few plumbing issues after we moved in to our home. I found Westcoast Plumbing Service on Yelp and I also got a strong recommendation from my brother about them. Pierre and his team are very professional, on time and know their job well. Every time they have come, they evaluate the situation, explain the problem and give me an estimate before proceeding with the work. Pierre has always been approachable on the phone and his estimates are quite reasonable. I highly recommend Westcoast Plumbing Service for any plumbing work you need.

S K.

Daniele was super attentive and tried different ways to fix a clog. Professional work and was able to solve the problem. Also was mindful to share what he was doing and what he thought the issue was. He took care good care of our apartment by keeping things clean and not to damage/ruin things. I would ask for his help again and would recommend to any others with plumbing issues.

Joan Z.

The drainage line in our laundry room was clogged. We called another company first, but they didn't fix the issue after running the tools and suggested to open the wall to replace with a bigger pipe.

I didn't want to open the wall so we called Westcoast plumbing service for the 2nd opinion and we're very happy with their service. The technicians are very professional to diagnose the issue and fixed the issue promptly. They are also very patient to test it out the fix with me using the washing machine before they left.

The issue has been fixed for about 2 weeks. I'm so happy that we didn't have to suffer the water leaking anymore since that. I would definitely recommend Westcoast Plumbing to anyone that needs plumbing services.

Ankit G.

Pierre and his crew replaced all of the supply and drainage lines, replaced water heater, changed shower assembly of two bathrooms, extended gas line and changed the supply line. They got the city permit and got the inspection done as well. Patch work done was fantastic and its hard to figure out if sheet rock was even cut out. All of this they finished in couple of days! Pierre was always responsive and provided good advice at every point. He always kept me in the loop regarding the work. I took quote from multiple plumbers for this work and WestCoast plumbing quoted me a fair price.

Highly recommend them and will definitely call them in future.

Christina A.

I was impressed with the customer focus and prompt attention I got from west coast plumbing over the weekend.
Both Danielle and Pierre were prompt in responding and their quotes were reasonable.

Car L.

I called a few plumbers, they provided me different way or processes of getting my main water line replaced. Westcoast provided me a reasonable quote to get the job done with permit. Most important, they didn't have to break and patch the concrete to feed the pipe to the water meter. The whole team is very efficient! I would recommend Westcoast Plumbing to anyone that needs plumbing services.