Westchester Plumbing

I. G.

I've had Westchester Plumbing come out and help me with a whole bunch of problems in the past and they have always been great and a pleasure to work with. I'm writing a review now, because recently they were beyond helpful. I needed to install a new gas line before my gas meter was to be moved, and out of my own distraction I didn't do it on time. I needed it done ASAP and the Westchester Plumbing guys came and worked like crazy to get it done (which they did!). They were here working until late and under pouring rain. Soaked to the bones! Even under those conditions they were always nice and willing. I will definitely continue recommending them. You should give them a call!

Candace K.

Westchester Plumbing was great! We have used them 3 times. I called this morning due to a serious stopped up issue and they were able to come and help me in 2 hours. They showed up on time and did great work. They also worked on our plumbing during our home construction 2 year ago. Recently our water heater was leaking and we called them, they came right away to look at it. Ordered the part and was replaced within the week. Since they installed it, they replaced it for free. I will use them again.
Thank you!!

Michael P.

Don't mess around. Trust me. These are your guys. Don't have some unlicensed handyman do this work. I learned the hard way! :)

Ben S.

I had these guys come for a simple snaking of the drain without any problems with my system. I just do it every two years. They came and broke my pipe, spilling sewage under my house. I called to tell them what happened and they were dismissive, as if the smell coming from under my house was in my head. I called again, and again the same response. When I said, come fix the cause of the smell, whatever it might be, they came and discovered I was right. Sewage had been spilling, then they charged me to fix the problem they started. I've never been so disappointed in service.

Lee D.

Professional, hard-working plumbers. I have nothing but good things to say about their work ethic and the quality of their work. They really will solve your plumbing problem without taking advantage of a bad situation. The drain to our tub in an older place by the beach broke completely off and Ray sent out a team that did a beautiful job in a difficult location. I hope I don't have future plumbing problems, but if I do, I would not hesitate to give Westchester Plumbing a cal.

Nick K.

GREAT!! Fixed my plumbing issue quickly. Clean work. Very professional. Highly recommended.

Thomas C.

We paid them to fix a small problem (a leaky tub faucet). The problem was fixed for a few days, but then the faucet started leaking again. Again they came out, the problem was fixed for a few days, then started leaking again. When we notified the owner, Raymond, he became frustrated, argumentative, and rude, as if I was causing him to lose money by insisting he do what I had already paid him to do.

We ultimately lost faith in Westchester Plumbing and paid another company to fix the problem, so we might as well have flushed our money down the toilet! As a resident of Westchester, I want my neighbors to be aware!

Eli K.

Business doesn't get any better than this. Ray, the owner, is prompt, personable and honest. I trust them to get the job done without having to worry about being treated unfairly. Absolutely excellent, thanks for coming in to save the day so many times. -Eli

Kirk P.

Have used Westchester Plumbing several times and have no complaints. Raymond is fair and honest. I realize he is not in business to work for free but his prices always are fair and reasonable. I always recommend to friends and family without hesitation.

A P.

Update: 2/16/16: This morning I get a blocked call on my cell phone from Raymond, the owner of the company, asking why I wrote his company a bad review. I explain what happened, and why I am upset. He tells me I should have called him instead of writing a bad review. So I tell him we can discuss my issues over the phone since we're on the call now (I was also ready to possibly increase his rating). After a brief explanation of why I am upset about them arriving much later than scheduled without calling, not providing an estimate as promised, and then charging me a lot of money for a relatively simple task he yells, ""f--k you, you f--cking [couldn't hear the rest]."" Really? That's how these guys resolve complaints? Literally the WORST customer service I have ever seen. Changing it from 2 stars to 1.

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Their work is pretty good, but the company has poor billing and business practices. I called them this morning shortly after they opened, and they scheduled a same-day time slot of between 3 p.m. and 4 p.m. (which was great). The person I spoke with over the phone (I think he owns the company) told me they would come out free of charge and give me a free estimate on the work before starting the job (another big plus). The job was relatively simple: a leaking faucet handle on a 5-year-old sink. Here's a 3 minute YouTube video I just found on how to do it: https://www.youtube.com/watch?v=0CXTyVxizzA.

Now my first issue is even though they gave me an hour-long time slot of between 3 p.m. and 4 p.m., they showed up 30 minutes after that slot. I understand people sometimes run late (especially in LA traffic), but no one called to tell me they would be late. That upset me because I also called a few times before our time slot to confirm since I had to leave my office early to meet them, but no one answered or returned my messages until 4:30 when they arrived. I took one star off for that.

Now, they lose another star because instead of providing me with a ""free estimate"" and without me asking them to do the job the guys simply started the doing work. It was a relatively simple job -- replace the valve stem. Since the guys just started doing the work without providing an estimate I assumed they would be done fairly quickly. I read on a couple of the 5-star reviews that if it's a small item sometimes they just fix it without charging the person. Regardless, I planned on at least tipping them for having come out because I think it's important to value the time of others.

An hour-and-a-half later the guys finish replacing the valve stem and get it working. There was nothing particularly special about the valve stem, and I am not sure why it took so long to replace. The only real complication was I had bent a small piece when trying to do it myself (which is when I decided to hire a professional plumbing company), but the employee straightened the bent piece within 5 minutes. What really upset me is only after he's done does he (or anyone) tell me it's $105/hour, and that they round to the next hour for partial hours. Based on that they wanted to charge me $210 for something that really should not have taken more than an hour to do. If you YouTube it the process literally takes between 3 to 10 minutes in real-time on those videos (here's one: https://www.youtube.com/watch?v=x2cBK5hw0b0).

I told the employee I appreciate his work but no one ever told me they charge $105/hour or that they round up to the next hour for partial hours. Now the 1.5 hours they wanted to bill me at the end also included the time they were supposed to spend analyzing the problem so they could give me a ""free estimate"" (which, again, they never provided). They ultimately decreased the price from $210 to $165 based on my protests and the fact that another licensed plumber told me he would charge me $126 if he had to replace the whole sink (if he couldn't fix that piece I had bent). That plumber also told me it would be far less than $126 if he could fix the bent part since it would then be a lot less work than replacing the whole sink. Ultimately, I ended up paying Westchester Plumbers the ""discounted"" rate of $165 because I believe in paying people for the work they do, and they had already done the work. But not only is that amount far more than what another licensed plumber said he would charge me, but it still averages $110/hour for the time they were here. I also paid them for the time they spent analyzing the problem for the ""free estimate"" they said they would provide. The workers were nice, but their business practices are deceptive. I don't think I would use them again after this experience.