West Coast Plumbing & Air

Kristi M.

Unfortunately, we have to update our review that we will be finding a new company for our heating, AC and plumbing needs. After what we thought was building a relationship with a company for over five years, purchasing a new energy efficient
water heater for over $1,000 and and entirely new AC unit for over $7,000-customer service does not exist. We had a service call because the house didn't feel cool right before Memorial Day. The technician came and short cutted the service not looking at the evaporator or thermostat. He found ""nothing wrong"" and we paid $75 for the call. We realized last week after continuing to experience the same problem and buying a $3 thermometer at the store that the thermostat is bad. We called and asked for them to come back out but not charge the trip fee since the technician did not check these items the first time. We were told we were out of luck and that we should have known that was that was the problem the first time. Well if I could diagnose the AC myself, we wouldn't require a company. The male owner, John is very level headed and give great service. The woman who answers the phone during the day is awful. There are many choices in the valley who will willingly take your money. Find another vendor who hopefully you I'll provide some customer service after you've spend $10 grand over the last 4 years.

Michael R.

The person on the phone was very courteous and polite. I was a little leery when the gentleman came to my home told me he wasn't really a plumber. As he's cutting my pipe to my kitchen. The job was very well done. And it was the most expensive casual conversation I had in a long time. My advice is to walk out of the room and let them do their job. More than likely I will ask them to come into my home again. But please make sure you ask them for a licensed plumber.

Kim I.

I have to give a big shout out to WEST COAST PLUMBING. Jason did the work. I had a pipe burst behind my dish washer on Thanksgiving Day. It was not done right by Do it Right Plumbing ( don't use them) which was sent by my home warranty. I went through 8! plumber's opinions and prices ranging from $875 to $2800! All this took 3 months trying to get my home warranty to do right by me! WEST COAST PLUMBING did it in less than 2 hours for $600. That including jack hammering into the cement without taking off the counter top, replacing that pipe and T so that the dirty arm went downhill from the sink to the mainline instead of uphill and patching back up the cement! They even lowered the price by $100 from the original quote since it went so quickly. Who does that these days!!! Thanks West Coast Plumbing.

John B.

Best plumbing company ever! I had an emergency water leak in my kitchen last night. Within 20 minutes, my plumber BRANDON arrived and got everything fixed in no time. He was professional and very courteous. I now have a company who can handle all of my plumbing, heating and air conditioning needs! Thanks West Coast!

Jeff M.

Sadly I'm done with the neighbor who owns this company. in January they overcharged me 300 for a water heater replacement. When called on it they apologized and refunded that and an a.c. check. So I gave the benefit of any doubt and called again for my current a.c. issue. They charged me 125 and said I needed I new zone motor and it might be 800 to 900. But for the 125 charge it might last for a little. A week later it failed again. The sr tech said he would call back a week ago Monday with a price. Still no call.

So I went elsewhere and got 2 quotes to replace the motor for under 300. Done.

I'd avoid west coast plumbing. The owners either have poor management or allow it.

Jeff M.

I've used West Coast for plumbing work many times on numerous houses. I've never had problems with their work. The work has always been top notch. However, my overall experiences have been mixed mainly due to pricing. In some cases their pricing was too high and I couldn't justify using them. I recommend that you always get multiple quotes and compare pricing.

Holly F.

We came home last night to an air conditioner that was blowing out warm air. I put a call in and was given a service time of Sunday morning between 9 and 11 (holiday weekend). The service technician arrived promptly at 9 am and our a/c unit was blowing cold air by 9:25. The service we received from start to finish was respectful, courteous, and top notch. We would recommend them to all our family and friends.

Babie D.

Exceptional customer service. Tech was due in 3-4 hours and he showed within the time we were told. The tech that came out was thorough and explained in detail to us what the problem was with our air conditioner. We needed a new part. He installed the part and completely satisfied. Ive also seen West Coast contributing it in the community. That is so awesome. Exceptional Company! Highly recommend and we will use West Coast for any future plumbing or air needs.

Connie M.

I called them to repair our reverse osmosis system and the tech had no idea how to work on the system. He tells us that he didn't want to start opening it up because they don't work on that system and he doesn't have any parts. He charged us for the diagnostic service call. I'm confused all he did was look at it and break one of the tabs that holds the cover on. If you don't open the system and see what is wrong, how is that a diagnostic service? If the company doesn't service GE reverse osmosis systems, why did they send the guy out and waste our time and money?

L A.

Started using these guys in 2013, and I was really happy with them. Great diagnostics, and very conscientious of spending. Recently, I have had some mixed results. One example, I had them look at a unit. They said it needed to be replaced, and they would not consider repair. I was skeptical, so I called another company. They repaired it for under $200, and months later it is still working. Obviously someone can have a bad day and misdiagnose something; however, this has happened twice in the last year. I would definitely use this company again, but I might get a second opinion, as my confidence is not 100%.