We Care Plumbing, Heating and Air

Helen C.

I needed duct work and was quoted $6000 from another company. i called you and got a great job for $2090. Very happy with the work and price. At LAST we have heat again.

Randy S.

We recently had our annual maintenance completed. Shannon was assigned the task. He arrived on time and was a pleasure to work with. Very knowledgeable and friendly. Good to go for another year.

Ernie M.

F We requested a quote for a replacement AC / Heating unit. We were told it would take approx 1 to 1 1/2 hours, including explanation of purchse options. Ed arrived promptly, wearing a mask. I asked if he had been vaccinated & was told NO. I asked him to leave. I believe anyone wanting to spend 1 - 1 1/2 hours in another's home needs too be vaccinated given the very contagious nature of Covid - 10 Omicron. I believe that WC was irresponsible in not ensuring that their sales people are vaccinated, or at least disclosing that prior to sending someone. I wasted my time and this gentleman's.

F I will probably look to a different vendor. One who respects my safety and time.

Respectfully,

Michael Y.

Our furnace was not workin, hence it is cold upstair. I called We Care Plumbing Heating and Air thinking it was going to be next week before we could get someone out. Much to my surprise they were able to get to our home this afternoon. Tyler was very professional and friendly. He fixed the issue in less than 5 minutes - a loose wire. Furnace works and we now have heat. Thanks and you have an appreciative customer for good.

Lance I.

Trey came and helped us so much, whole team was great!! Highly recommend! Darrell too!

Vanna M.

We have been having issues with getting maintenance scheduled since before the pandemic started. Now we are constantly canceled on or they don't show up. They don't honor appointments even after reviewing recorded calls.

George P.

The tech did a great job. My gripe is that after several calls to We Care to speak to the manager about the cost and why I am paying a monthly maintenance fee of $14.75, I do not get a reduced cost for the repair. The HVAC unit, a Lennox was over $23,000 and was under 3 years old. Really? Would I recommend Lennox? No. And since I never was able to speak to a manager or decision maker at We Care, would I recommend them? Double NO.

Blanca L.

Worse experience we have ever encounter, they were supposed to install central A/C and Heat, the installer shows up with no knowledge of what to do, to make matters worse he then says it won't work not enough space in the attic and he said this multiple times. He was very negative, if we would've known this from the beginning we would've never wasted our time and effort. They are incompetent, unpleasant, unprofessional, and speak vulvar language when in the premises. Very dissatisfied with this company, which is unpleasant because we had them for 10 years prior to this new home.

Steve L.

This is continuation of the problems with We Care. (?????). They seem to never end. Sometimes it takes a few years to see how badly the install was and the contractors response or lack of and absolute lack of concern and total absence of any ethics whatsoever. Previously wrote a complaint regarding solar install and their lack of providing a communication device and several expensive problems with ac system. Was told by customer service that they were working on it, was told they don't make them anymore. Was told to deal with the manufacturer myself. Was told I needed a new inverter. Then I was told that the manager working on it doesn't work there anymore. So I now had to start over with a new manager. They played dumb which was just another delay tactic. After getting several years of runarounds my inverter broke. Installer said there was no communications device and got one out of his truck and installed it. Absolute total lies for over two years just to save a couple hundred bucks. Called this week because they never paid for the warranty that was in the contract and found out that the manager that ""no longer works there"" still works there. We Care (????) please read all the negative reviews--8 pages of 1 star reviews. It seems everyone has horror stories. Please don't be the next victim to have to add your 1 star review.

Tim T.

I had We Care's 40 point inspection and could not believe the quality of their service. They truly care and have an amazing staff of trained technicians. I love the personal touch of their service. They truly live up to their name ""WE CARE""