We Care Heating, Cooling, Plumbing & Electrical

Tony K.

I received their flyer in the mail for """"$65 one-time maintenance"""". """"Call or visit us online to schedule your service!"""" I sent an online request for service on two HVAC units. Six days later, I had not heard from them. I happened to be in the area for another appointment and stopped in their office. I told the guy behind the counter about my experience: he offered no apology or ask if they could set me up now. His only response to no one in particular was """"I really don't know why we have that (online scheduler) as an option."""" I told him I would go back to my usual service provider. I guess they just don't Care enough!

Jennifer M.

WE CARE DOESN'T CARE ABOUT THE CUSTOMER. WARNING!! Terrible plumbing experience. Tenant reported backed up shower drain Memorial Day weekend. Called We Care given we had done business with them before for HVAC. Tech came out. They scoped out the drain at an extra cost. Told me the galvanized pipe failed in the shower and needed to be replaced with pvc drain. Charged me 3x what other plumbing companies later said they would have charged nearly $3k).Tore up the base of the tile shower to replace a galvanized pipe with pvc. Left an unusable shower. Didn't notify me with a text when the job was done.They just left. The lead tech, T, did call me back. He was considerate and apologized for a lack of communication. When I called to discuss the unusable shower, the plumbing manager insisted the bill needed to be paid of nearly $3K. Again, 2-3x what should have been charged. Doing the math, 8 hours at $100 hour would have been $800 at $150 hour would have been $1,200. Thinking the plumbing manager would be helpful if the bill was paid, I went ahead and paid the bill. Big mistake. After paying the bill, the company (plumbing manager) wouldn't answer the phone or reply to calls. Terrible! The coordinating technician, T, was incredibly caring and helpful. He offered to help with coordinating a fix of the shower but the plumbing manager refused. The plumbing manager was uncaring and ghosted me. Previously did business with We Care and have provided many referrals to We Care for HVAC services over the past few years. They tore up my bathroom shower without a plan for restoration and left me ẅith an unusable shower that is now going to cost another $10 - 12k to repair and make operational. It's 2 months later and I'm still trying to get a contractor to fix the damage. Feel they should reimburse at least half of what was charged. We Care used to care. Now it seems they could care less.

Keith H.

A/C was not working. I had used We Care back in January for a PMI and signed up for their VIP Plan and It was worth it! Needed A/C fixed today. They were here by noon and gone by 1: 30 with A/C working. Drew was absolutely incredible! Proficient in his skill and was able to talk me through my options. These guys are awesome!

Pam I.

Don't use anyone else but We Care Heating & Air. I spoke with Danielle in the office, she listened to me and was able to get a technician out to my home within the hour. I appreciate just how quick she was able to get this matter taken care of. The techician, Seneca, was the best. He was able to determine and fix the problem immediately and within minutes everything was running like normal. He answered any questions I had and told me what to look for in the future if this happened again. He was knowledgable and polite. The charge for this service was very reasonable. I give 5 stars to the new owners, Danielle, and Seneca. I will not be using anyone else.

Joan J.

I would highly recommend 'We Care' to anyone! Drew was absolutely amazing! My A/C went out on Mother's Day (Sunday) and Drew was to my house within 2 hours and temporarily fixed the issue (broken fan motor). Since it was the weekend, it was $98 for them to come out where originally I believe it's$50. Which is not bad at all. He ordered the part which was ordered and installed the following day. He wasn't pushy in getting me to order unnecessary parts and unnecessary labor. He was very informative and professional. Within 48 hours of my initial call, my a/c was fixed. Within the year Drew also informed me I'd need a new system and went ahead and gave me options. Nick Angelino was also very insightful.

Joe V.

Should change their name to we don't care ! Charge for what should be warranted work . Can't speak to anyone in charge with complaints

Lisa F.

20 year old AC stopped cooling. Came out on weekend to try to fix it. Cost of repair was over $1000 due to old coolant plus repair would not be warrantied. Decided to get new unit. They were able to get us on the schedule within 2 days, before the real hot days started. Professional installers, cleaned up when finished. The only thing I wish they had done was place the unit a few inches further fro our second unit. It is difficult to get between them to get to an electrical panel.

Mauricio R.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value This is an outstanding organization with a professional courteous personnel. I highly recommend them for you air conditioning needs. Services: Install heating system, Install thermostat, Install AC, Heating maintenance, Repair AC, AC maintenanc

Destanie H.

I called today, my thermostat was not working and it was hot. I am a contract customer and have had a new heat pump put in a couple years ago. The customer service had been great until today. It was hot and we are getting up there in years, did not want to go without air today. I was told by Malissa no techs were available and I would have to wait until tomorrow. I called someone else and paid $160.00 to get the problem fixed in less than 15 minutes. I always thought those that had contracts received service first. guess I am mistaken. Please let me know the benefit of having a maintenance contract with you if you can't give me service. Richard Clark

Martha C.

We chose We Care because they used Train Air Conditioners, which is the second highest rated A/C according to Consumer Reports. I have to say I am very happy with their work. Not only did they take out the two old a/cs and the improperly installed duct work, they repaired and insulated the platform the unit sits on, cleaned out and replaced the base for the outside component and also answered all my nosy questions while they worked without acting like i was irritating them or being condescending. Where before the back two bedrooms barely recieved any air now they are cool and comfortable. We even had to raise the temperature from our normal setting because it was too cold.