We Care Heating, Cooling, Plumbing & Electrical

Walter M.

A/C was not working. I had used We Care back in January for a PMI and signed up for their VIP Plan and It was worth it! Needed A/C fixed today. They were here by noon and gone by 1: 30 with A/C working. Drew was absolutely incredible! Proficient in his skill and was able to talk me through my options. These guys are awesome!

Ruth K.

Called for annual service and was met with great customer service and an Eagerness to please. Sean Whalen was punctual, very friendly and looked professional. After all was said and done he took the time to explain everything to me. Great Custom Service! This company will be my new A/C company! I am even going to refer them to my mom.

Andrew

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value This is an outstanding organization with a professional courteous personnel. I highly recommend them for you air conditioning needs. Services: Install heating system, Install thermostat, Install AC, Heating maintenance, Repair AC, AC maintenanc

Lisa S.

We LOVE We Care Heating and Air! They're easy to schedule. If it's an emergency, they'll respond quickly. They show up when they say they will. They're honest with their repair recommendations. No pressure to buy extra services or """"repairs."""" If there's an issue after the fact, they'll make it right. All these attributes seem to be rare amongst other companies in the area. They've earned customers for life here!

Marie T.

My thermostat stopped working and my A/C unit hadn't been checked since 2019, so after some research I called """"We Care"""". The woman I spoke with on the phone (Telissa?) was very nice and said someone would come out that day (they'd give me a call ahead of time so I could be home for the visit). Justin came out and took the time to investigate my t-stat issue without just going ahead and installing a new one and charging me for it. He also gave my unit a check-up (indoor and outdoor). All questions were answered politely and in a way I could understand. No high pressure, no trying to sell me something I didn't really need (which I greatly appreciated!). We Care is my new go-to for my HVAC support.

Demy S.

I received their flyer in the mail for """"$65 one-time maintenance"""". """"Call or visit us online to schedule your service!"""" I sent an online request for service on two HVAC units. Six days later, I had not heard from them. I happened to be in the area for another appointment and stopped in their office. I told the guy behind the counter about my experience: he offered no apology or ask if they could set me up now. His only response to no one in particular was """"I really don't know why we have that (online scheduler) as an option."""" I told him I would go back to my usual service provider. I guess they just don't Care enough!

Chris C.

Plumber, Justin Flanagan, arrived within 45 minutes of initial call. He was very knowledgeable in responding to my concerns for an outdoor leak. Pleasant & sociable, liked dogs. Co sent text & email that plumber was on their way. A+++ highly recommend

Katie C.

WE CARE DOESN'T CARE ABOUT THE CUSTOMER. WARNING!! Terrible plumbing experience. Tenant reported backed up shower drain Memorial Day weekend. Called We Care given we had done business with them before for HVAC. Tech came out. They scoped out the drain at an extra cost. Told me the galvanized pipe failed in the shower and needed to be replaced with pvc drain. Charged me 3x what other plumbing companies later said they would have charged nearly $3k).Tore up the base of the tile shower to replace a galvanized pipe with pvc. Left an unusable shower. Didn't notify me with a text when the job was done.They just left. The lead tech, T, did call me back. He was considerate and apologized for a lack of communication. When I called to discuss the unusable shower, the plumbing manager insisted the bill needed to be paid of nearly $3K. Again, 2-3x what should have been charged. Doing the math, 8 hours at $100 hour would have been $800 at $150 hour would have been $1,200. Thinking the plumbing manager would be helpful if the bill was paid, I went ahead and paid the bill. Big mistake. After paying the bill, the company (plumbing manager) wouldn't answer the phone or reply to calls. Terrible! The coordinating technician, T, was incredibly caring and helpful. He offered to help with coordinating a fix of the shower but the plumbing manager refused. The plumbing manager was uncaring and ghosted me. Previously did business with We Care and have provided many referrals to We Care for HVAC services over the past few years. They tore up my bathroom shower without a plan for restoration and left me ẅith an unusable shower that is now going to cost another $10 - 12k to repair and make operational. It's 2 months later and I'm still trying to get a contractor to fix the damage. Feel they should reimburse at least half of what was charged. We Care used to care. Now it seems they could care less.

Benji J.

I called today, my thermostat was not working and it was hot. I am a contract customer and have had a new heat pump put in a couple years ago. The customer service had been great until today. It was hot and we are getting up there in years, did not want to go without air today. I was told by Malissa no techs were available and I would have to wait until tomorrow. I called someone else and paid $160.00 to get the problem fixed in less than 15 minutes. I always thought those that had contracts received service first. guess I am mistaken. Please let me know the benefit of having a maintenance contract with you if you can't give me service. Richard Clark

Marie R.

Should change their name to we don't care ! Charge for what should be warranted work . Can't speak to anyone in charge with complaints