WaterWork Plumbing

Marlene S.

I have used WW for years and the work has been so so. 1 occasion, the toilet made a lot of noise when filling. 2. Bad attitude by one of the plumbers. 3. did not get back to me with a quote for a busted sewer line. I was without water for days. Contacted a different plumber and they came out the next morning and fixed the issue. They came back and fixed my noisy toilet, sink and dishwasher at no extra charge. I will NEVER use WaterWorks again; even though they are right down the street.

M S.

I brought Waterwork so they can bring to code my gas dryer set-up so I can install a new dryer. Over the phone, we were told that the time spent providing a quote would be discounted from the final cost of the work if we chose to go with Waterwork.

When the plumber came and provided the quote he said he can complete the work the same day if needed as it was a pretty quick and easy job. Unfortunately, Waterwork refused to discount the time needed for the quote. After the work was done, they told me they would have discounted the ~$100 dollars for the quote, if the plumber quoted me today and came back another day to complete the work. But because he did the work same day, I had to pay that extra amount.

Makes no sense. I am disappointed that WaterWork choose to make a quick buck rather than do the right thing and discount the quote charge. Because of this sleezy sales tactic and poor customer service by the main-office, I wouldn't use or recommend this company.

Yichen H.

Late in 2020 we hired WaterWork Plumbing to replace a water heater. In this review I do not comment on the work, but only the payment method.
The price of the work itself is $1346.63. We payed by credit card, and were charged additional $70.87 credit card processing fee so that the total is $1417.50.
Both the amount ($70.87) and the percentage (70.87/1346.63=5.26%) of the fee are unusually high.
Even worse, we had been informed of neither the amount nor the existence of the credit card processing fee before they charged our credit card. If we had known this fee, we would definitely pay by other methods to avoid it. Thus, WaterWork Plumbing did not obtain our full authorization for the total amount of money they charged on our credit card. In general, a service provider should inform the customer all types of fees before charging the credit card, rather than surprise the customer with hidden fees after charging the credit card.
After we became aware of the credit card processing fee, we called the WaterWork Plumbing customer service. In the phone call, we clearly explained the issue (as written above) and emphasized that we had not been informed of this fee before our credit card was charged. To show our constructive attitude towards resolving the issue (although it was not our fault), we were and are willing to change the payment method by sending them a check of $1346.63 while having them cancel the credit card transaction of $1417.50. However, the agent answering the phone declined our request of reverting the credit card processing fee.
Since the issue cannot be resolved by private communication with WaterWork Plumbing, I feel that it is important to bring it to the public so that future customers do not fall into the same trap.

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P.S. WaterWork Plumbing has high rating (currently well above 4 stars) on yelp. This may be misleading for the reasons below:
1) The numerical rating shown on yelp is calculated across all years. If we only count recent reviews, since Jan. 1, 2020 WaterWork Plumbing receives 21 five-stars, 0 four-stars, 1 three-stars, 0 two-stars, and 11 one-star. The average is only 3.6 stars.
2) I encourage you to read the content of the reviews (not just the numerical rating), especially the replies by the manager of WaterWork Plumbing to one-star reviews. I am not in a position to and do not comment on these replies, but you will have your own judgement on whether these replies (i) are polite or disrespectful (ii) are helpful or useless towards resolving the issue (iii) respect or try to deny facts. In business activities disputes are sometimes inevitable. When disputes occur, WaterWork Plumbing may well treat you in the same attitude as their replies to one-star reviews.

P D.

Yes, I left a review on Christmas but my holidays weren't ruined. Obviously struck a nerve with David though. David, I just called but your secretaries won't give you the call. I had another plumber fix all my issues and they were very clean. I think it is only fair for a refund as you did not do the job. At least let's talk one on one. My experience with your company just keeps getting worse. I'd hope you want to make it right.

Jennifer T.

I always use WaterWork ! They are the best. Friendly, professional and reasonable prices.
Mark was awesome. Totally professional and wore a mask.
I'll definitely call WaterWork again!

Sonia K F.

Great experience. I needed a new water heater. They arrived about an hour after I called them and finished in a couple of hours. They cleaned up so well that you'd never know they were there. My former plumber retired so I was a little nervous about a new one but I'm happy to say that they are my new plumbers.

Paul S.

Wow!!! Had a toilet related leak. Called 8:45 to request service. Don arrived at 10:20. Swapped out the old toilet, put in a new one, job finished by 11:10.

Don told me the wax seal that came with the toilet was a good one, but he had brought along one just in case but didn;t need to use it so he didn't have to charge me for it.

Don was efficient, polite, courteous and totally professional. An outstanding service experience.

Bob S.

Hired them to install a dishwasher guy moved so slow... Took 2 hours! The old one was already taken out. All the plumbing was already in place. He just replaced the hose and leveled it. Rip off. $300 later..

Gave them a second chance to replace a tub faucet. Guy asked if I could try to find an O ring and replace it myself to correct the leak. Said otherwise it would take him 3 hours to install the new faucet and two handles I supplied to him. Made it sound easy. I got the ring replaced it and the diverter stick still leaked. It didn't even need the diverter function! Cost $150 for absolutely nothing.

Called them back he was gone for the day and they wanted to charge me to send someone else out!

Hired another plumber he came in and replaced the faucet and handles in under an hour. WTF waterwork you suck.

Iam A.

Love this company! They were able to come out ~ PRONTO and assess my situation and discover what needed to be fixed. THANK GOD for PROFESSIONALS like the ones hired @ WaterWork Plumbing!!!! I HIGHLY RECOMMEND this company!

Emily K.

I needed my drain snaked for routine maintenance. The plumber came out, snaked for 2 hours and told me he had reached the city sewer line. Two days later an inspector came out to take a scope to the sewer line as part of his regular inspection. The video showed that my line had actually not been cleared to the city at all and still had roots. I paid $330 for the plumber to not fulfill his duty as per our contract that I had signed.

I reached out to WaterWork and offered to share with them the video and was met with an indignant saleswoman who ultimately told me that they would come back out for an extra $500 to fulfill the work. When I told them this was unacceptable as I had already paid for the work which wasn't performed, I was promptly hung up on.

Extremely poor customer service, argumentative and unwilling to fulfill what they promised in the contract I signed. Refused to even look at the video evidence of their inability to perform and would not offer a refund to take my services else ware. Basically stole $330 and left me to find another more reputable company. I will never be using this company again.