Watermark Plumbing

Chuck W.

We noticed that the pipes behind the kitchen faucet were leaking and they came out promptly and took care of it for us. Shout out to Michael and Brian for being professional and courteous the whole time.

Mike M.

We needed to have some camera work done in our pipes to find a sewer leak. He was very diligent and used his snake-camera everywhere and shared the images with me. Michael was very patient and answered a ton of questions. The company sent me a text when the tech was dispatched with a picture of the tech and a little bio, which is very unique in that service line.

Jo H.

This was a great experience from start to finish. Watermark Plumbing has the easiest website to navigate and to request an appointment or change an appointment. The interaction with the company was excellent, highly professional and friendly. The Tradesman Plumber sent to our home was incredible. He was friendly, highly professional and went above and beyond to fix our multiple issues. I highly recommend Watermark Plumbing and will definitely use them again.

Lindsay G.

Their customer service is horrible! They don't even deserve one star! We had an appointment with them this morning and they never showed! And then they texted my husband at the end of the day saying that they're putting us on the wait list for another week or so. My husband called the dispatcher around 11:00 am for an update and she never called back. We've been without running water for a whole week! We can't wait any longer for a plumber. Luckily we found someone else.

Cindy C.

Very thorough. Explained everything they were doing and showed me what repairs were done. Stayed and diagnosed the sources of all the pipe breaks due to the freezing weather and made sure there were no other breaks in the house.

Haden R.

My best experience yet dealing with plumbers. They texted me prior to my technicians arrival, and gave me his picture, background, and some personal tidbits (about his interests and family) that made me very comfortable with him showing up at our house. When you hire contractors, you never know what you're going to get so this little touch was awesome. Upon his arrival, Bryan was great at identifying the problem, and crafting a solution. Part of the process was to possibly obtain a permit from the city of Allen, so he drove to the courthouse to get one - turns out we did not need one, so he was able to start the work immediately. About an hour later, he was done and buttoned everything up better than it looked before. He sent me pictures of the repairs, and gave us a warranty to boot. Fantastic work all around!

Chris D.

I contacted three different plumbing companies and Watermark is the only one that responded immediately. Michael was at my home within an hour to determine the problem with my leaking water heater. The other plumbing companies could not get to me for another 3 days. Watermark replaced both of my water heaters, in my attic, the following day. I found them to be very professional and up front about the whole process. Highly recommended.

Hong T.

Had a sewer backup and Tim, the plumber, was knowledgeable and professional. Resolved my issue and also identified the cause which was a break in my sewer line. Would recommend this company for their responsiveness and service.

S R.

I recently needed a new water heater. Watermark sent Jason, who was thorough, knowledgeable, and courteous. He left my house as clean as he found it. They offered two options for replacement, and had my new water heater installed same day. It was a great experience.

Miles K.

Michael was our plumber. Before he arrived we got a text with his picture and a biography about his credentials and even his personal interests! It immediately helped us trust that he would be fair and real with us. All throughout the test and estimate, he was communicative and honest about what our estimate would be and why. Even though the work was extensive, and we had to receive bad news- I was so grateful to him for explaining the total overhaul of our plumbing system to us. He was considerate and fast! We highly recommend Watermark to anyone.