Watermark Plumbing

Donna S.

I do NOT recommend Watermark Plumbing. A couple of months ago they charged me $570 to replace a kitchen faucet. Not a sink - a faucet! And I already bought the faucet! So I now have a $700 kitchen faucet. The plumber stepped outside to talk on his phone several times and I was charged for all of that time because he was "on the job". On top of the way over-the-top overcharge, the plumber did not come on the day he was scheduled to come and the person I was communicating with at Watermark failed to communicate with me in a timely manner. I had to contact her several times to get a reply. This company was recommended to me by a friend. Needless to say, my friend felt horrible about this after he found out about my awful experience.

Update - I just had another plumbing company come to repair a leaky toilet. While the plumber was there, I asked for an estimate to repair 4 other issues. In 2.5 hours, DeWolfe's Affordable Plumbing rebuilt a toilet, replaced valves in 2 other toilets, replaced a drain in a bathtub and replaced an anti-freeze valve in my back yard - all for $700. The DeWolfe's plumber told me that he would have charged me $150 to replace my kitchen faucet - not $570 like Watermark did. And he said there is no reason the Watermark plumber would have needed almost 3 hours to replace a faucet.

Bottom line - I DO NOT recommend Watermark Plumbing. But if you do call them, I highly recommend you be prepared to miss another day of work because after they give you their quote, you will be looking for another plumber. Also, make sure you get a quote and have them promise you in writing that you will not be charged for time that the plumber is talking on his phone. Update - I did just receive a $30 check from the company - this was for a coupon that I found out about after the service was rendered.

ViJay K.

Upon calling to schedule service, Adrian was super friendly, she assured me I chose the right company, that I could be seen same day and called when the tech was en route. She even sent a text reminder. That's when I met Taylor who gave me the run down. Essentially I didn't have a plumbing leak from what he saw visually. Even though it was coming from behind the sink, most likely it was the AC. He said he could rip open the wall to be sure- but to have the AC checked first. He also referred a water extraction company to assist which I used. I appreciated his honesty in this stressful scenario. They didn't try to milk or charge me unnecessarily. Its hard to find company's like this nowadays! Come to find out, it was the upstairs tenants Water heater than caused the flooding into ours.

Karen M.

I called and scheduled a consultation for some drainage work. The very friendly scheduler said she would send over a crew on Saturday between 8 and noon. I set my alarm and was ready to answer my door at 8 am. No call and no show until 4pm when I received a voice mail from the dispatcher wanting to schedule an appointment. Since we already scheduled the appointment with a no call and no show then no call back.

UPDATE: I was wrong about the consultation window period. Per my calendar our consultation was between 8am and 3pm on that Saturday. I change my 2 star rating to a 5 star based on my experience with the scheduler.

Beverly T.

Watermark Plumbing is the only company I will call for all my plumbing needs!!
As a single mother I have to be extremely cautious of who I can trust to do repairs.....will I be treated fairly? will they take the time to explain exactly what is wrong and give me the best options on how to deal with the problem? will they do the work in a timely manner and be fair with the price of their labor, parts, and service?

The owners and employees of Watermark Plumbing were absolutely incredible! They patiently answered my many questions in terminology I could completely understand. Then showed me exactly what the labor, parts would be and why. They took care of what immediately needed to be done and then WENT THE EXTRA MILE by graciously taking care of a seemingly minor, but very irritating plumbing problem that I thought would have to wait until later, and they did it at no charge!

I've told everyone, and especially my friends who are also single moms that I found Watermark Plumbing, a company worthy of our trust!

Kelly F.

Do I even have to give a star? Seems unworthy of even one star! Got bamboozled into a huge overcharge on water leak, hot water heater and gas leak that cost me close to 3 grand!!! They were the seventh plumber I called to get someone out to fix my leak that day. Everyone else I called was booked and they weren't...now I see why! Next time I'll research a little more. Lesson learned. Never again will I use this company!

Emily H.

After many of my own attempts to solve my clogged drain, I called Watermark. The woman on the phone was very friendly and I got service in about 2 hours. The plumber was polite and worked very efficiently. Extra parts purchased were not added to the bill. The price was low compared to other plumbers I've used, and the job was done within an hour. They offered a 7 day warranty, and left me with a mug with their new logo. I would highly recommend this business.

H H.

Super happy I called this plumbing place.

The plumber (Taylor) who came out to check my mysterious water leak issue was through and pinpointed the issue.

He was also able to refer me to a great company that could clear out the existing water.

Thank you very much Taylor - my home and I are happy to be on the road of recovery!

Elizabeth T.

Paid $125.00 for Watermark to get a city permit and inspection. They did not get a city permit. They burned a hole in the back of a cabinet and cracked the ceiling. Have requested a copy of the invoice 5 times. Mailed an estimate for repairs. It has been 2 1/2 months and I have not heard from them. Would not recommend.

Bill R.

I moved into this house over 4 years ago. The house was built in 1957. In the master bathroom, the tub would never drain that well. Due to health issues, I had to have the tub removed and a shower installed. I could not get the drain to work at all. Watermark came to the rescue. They spent several hours working to free up my blockage. They also fixed the drain where the air conditioner condensation drains into as it too was plugged. The kitchen sink on one side was not draining that well either. And the last thing that was needing TLC was the outside front faucet that would just drip. This is a homeowner's nightmare to have plumbing problems but compounded with 4 issues is tough. Everything was fixed and my 1957 house plumbing runs like a 2014 house! They always make things better when they come, always. No mess, great attitude. I trust this company completely.

Also, a couple of years ago, I had to have foundation work done. As a result, the water going into the house was leaking badly and flooding the front yard and running into the street. Watermark came to the rescue once again. I haven't had a problem with this since. So water is going in and out as it should. What a relief!

GL G.

Having any type of plumbing issue is not only frustrating to a home owner but, it usually ends up costing you thousands of dollars and am untold amount of frustration. So, finding a company that is not only affordable but, reliable is like a prayer coming true! John and the guys at Watermark Plumbing have saved our lives and our pocket book!

They showed up on time and fully prepared to attack the problem at hand. We were amazed at how professional their crew was and how concerned they seemed to be about the problem. They didn't try to "upsell" any services or, find problems that didn't exist. They showed up, fixed the problem and helped me with the insurance company! I highly recommend John and Watermark Plumbing!