Watermark Plumbing

Paula C.

We contacted Watermark Plumbing through the recommendation of my neighborhood app. I wanted to get a check up as well as know in detail about my newly bought house. Bryan was extremely knowledgeable and didn't pull and sales gimmick on us. He explained our plumbing situation as if it was his own home and in a way that I could understand my house better. He was considerate in wearing shoe slips, so he doesn't get our house dirty. I recommend Watermark Plumbing to anyone. You WILL GET what you paid for and was worth every penny.

Grace C.

Best service and knowledge!
Bryan had stopped by to check on my water tank.
The amount of knowledge he has is amazing.

Not only that he had the best manners and gave the best service.
He was not in a rush and ensured that all my questions were answered.
This is the best service I have received in Dallas and to think it was for plumbing is beyond me!
They are trustworthy and don't try to sell you on things you do not need!
This is my forever plumber!

George W.

Way over priced! Their guys came out, eyeballed what I need done in 5 seconds and just punch up a job in an estimate program on his little iPad and bam!, that's how they come up with a price. Had Jenning's Plumbing come out and they did the work for a FOURTH of the price! Watermark was basically wanting to charge me $300+ an hour for the job! $100-150 flat rate hour for plumbers is perfectly acceptable these days, but these guys are charging 2-3 times the going rate. Don't know if they do quality work or not, but even if they do, it's no reason to gouge folks on the price.

Arika C.

Watermark was incredible from the first call with Adrian to set up the appointment through the installation of two new toilets. Taylor came out and was honest in his assessment of our situation and gave us three estimates for various ways we could fix the problems. Please note the prices are high but fair. We called a couple of other plumbers to see what they would quote as well as went to homewyse.com and the estimates range from about $150 less to $250 more than Watermark. The peace of mind that came with the experience, professionalism and kindness of Taylor, was worth not trying to save $150 for us.

Taylor and Taylor came out the morning after the initial consultation and upon realizing the new toilets were round and not enlongated let us know rather then moving forward with the install. We got the toilets switched out while they removed the old ones and within 90 minutes they were done.

Donna S.

I do NOT recommend Watermark Plumbing. A couple of months ago they charged me $570 to replace a kitchen faucet. Not a sink - a faucet! And I already bought the faucet! So I now have a $700 kitchen faucet. The plumber stepped outside to talk on his phone several times and I was charged for all of that time because he was "on the job". On top of the way over-the-top overcharge, the plumber did not come on the day he was scheduled to come and the person I was communicating with at Watermark failed to communicate with me in a timely manner. I had to contact her several times to get a reply. This company was recommended to me by a friend. Needless to say, my friend felt horrible about this after he found out about my awful experience.

Update - I just had another plumbing company come to repair a leaky toilet. While the plumber was there, I asked for an estimate to repair 4 other issues. In 2.5 hours, DeWolfe's Affordable Plumbing rebuilt a toilet, replaced valves in 2 other toilets, replaced a drain in a bathtub and replaced an anti-freeze valve in my back yard - all for $700. The DeWolfe's plumber told me that he would have charged me $150 to replace my kitchen faucet - not $570 like Watermark did. And he said there is no reason the Watermark plumber would have needed almost 3 hours to replace a faucet.

Bottom line - I DO NOT recommend Watermark Plumbing. But if you do call them, I highly recommend you be prepared to miss another day of work because after they give you their quote, you will be looking for another plumber. Also, make sure you get a quote and have them promise you in writing that you will not be charged for time that the plumber is talking on his phone. Update - I did just receive a $30 check from the company - this was for a coupon that I found out about after the service was rendered.

ViJay K.

Upon calling to schedule service, Adrian was super friendly, she assured me I chose the right company, that I could be seen same day and called when the tech was en route. She even sent a text reminder. That's when I met Taylor who gave me the run down. Essentially I didn't have a plumbing leak from what he saw visually. Even though it was coming from behind the sink, most likely it was the AC. He said he could rip open the wall to be sure- but to have the AC checked first. He also referred a water extraction company to assist which I used. I appreciated his honesty in this stressful scenario. They didn't try to milk or charge me unnecessarily. Its hard to find company's like this nowadays! Come to find out, it was the upstairs tenants Water heater than caused the flooding into ours.

Karen M.

I called and scheduled a consultation for some drainage work. The very friendly scheduler said she would send over a crew on Saturday between 8 and noon. I set my alarm and was ready to answer my door at 8 am. No call and no show until 4pm when I received a voice mail from the dispatcher wanting to schedule an appointment. Since we already scheduled the appointment with a no call and no show then no call back.

UPDATE: I was wrong about the consultation window period. Per my calendar our consultation was between 8am and 3pm on that Saturday. I change my 2 star rating to a 5 star based on my experience with the scheduler.

Beverly T.

Watermark Plumbing is the only company I will call for all my plumbing needs!!
As a single mother I have to be extremely cautious of who I can trust to do repairs.....will I be treated fairly? will they take the time to explain exactly what is wrong and give me the best options on how to deal with the problem? will they do the work in a timely manner and be fair with the price of their labor, parts, and service?

The owners and employees of Watermark Plumbing were absolutely incredible! They patiently answered my many questions in terminology I could completely understand. Then showed me exactly what the labor, parts would be and why. They took care of what immediately needed to be done and then WENT THE EXTRA MILE by graciously taking care of a seemingly minor, but very irritating plumbing problem that I thought would have to wait until later, and they did it at no charge!

I've told everyone, and especially my friends who are also single moms that I found Watermark Plumbing, a company worthy of our trust!

Kelly F.

Do I even have to give a star? Seems unworthy of even one star! Got bamboozled into a huge overcharge on water leak, hot water heater and gas leak that cost me close to 3 grand!!! They were the seventh plumber I called to get someone out to fix my leak that day. Everyone else I called was booked and they weren't...now I see why! Next time I'll research a little more. Lesson learned. Never again will I use this company!

Emily H.

After many of my own attempts to solve my clogged drain, I called Watermark. The woman on the phone was very friendly and I got service in about 2 hours. The plumber was polite and worked very efficiently. Extra parts purchased were not added to the bill. The price was low compared to other plumbers I've used, and the job was done within an hour. They offered a 7 day warranty, and left me with a mug with their new logo. I would highly recommend this business.