WaterHeatersNJ

Leo T.

They came out to replace my Water heater and we notice the pipes into the old heater were reversed. I asked the installer about correcting the issue but he said if it was working we should just leave it the way it was. The installer said if it was a problem they would come back free of charge and fix the issue. Needless to say I start noticing that the hot water was getting cooler way to quick for a new heater. I come to find out it must be plumbed correctly or the cold water mixes with the hot water to quickly because the cold water needs to be down at the bottom of the heater not at the top. I called them and they said its now MY problem and they would charge me $350.00 to fix their backwards installation that they did say they would fix if it was a problem. They need to teach their installers how a water heater works and they should NEVER install the plumbing backwards!

Theskywalker12345 ..

Dishonored the 1 year warranty:

Steve tries to lure you with his low prices and ""30 installations per week"" sales pitch. In my case, his low-skilled somewhat fresh out-of-school technicians installed cheap PVC vent piping, which sagged and disconnected multiple times due heat from the boiler. Although, they tried a couple of mods, but couldn't remediate the issue. So Steve decided to dishonor the 1-year written warranty only after 4 months of installation and didn't mind going to court over the 1-year warranty claim.

Hoai N.

New Jersey friends, if you need water heater replacement, please avoid this place at all cost. I had my water heater done at WaterHeatersNJ.com and when I have the town came and inspected, I was told it was not installed up to standard code. There is a missing blow down tube (which being the first time home owner, I have no idea what it is) but my inspector said any licensed plumber should have known what it is and got it right. Called the plumber guy named Steve back. He told me he would go back and fix it with an additional charge of $45 and I should be thankful because he doesn't charge me any labor for it. No apologies what so ever. I was upset and wanted to express myself of how unhappy I am to have to waste my time on something so basic that he should have known and he would talk to me like i owe him a favor. He gave me no chance. Every time I was to say something, He went on and said he had 30 water heaters to do a week and he's 52 year old and not taking any complaints from me. That i should be thankful that he picked up the phone. He talked over me loudly every time I tried to say something. He also hung up the phone on my twice. He really wanted to make sure that I feel it's a favor that he's doing for me. After all that, he sent me the invoice below via text message and call me ""little girl""!!!!!!! he also not forget to include that it's part of my invoice that any upgrades will cost more. How is it an upgrade when it's a basic? What type of customer service is this? The money is not an issue here. I could have just pay the $45 out of charity but the way he talked to me was just unacceptable! He really thought I would have been afraid and let him overpower me and shut up? No way I would accept this type of customer service! Please spread the words out! Please don't let this happen again to someone else!!!!!

Nick H.

Installing of new Water Heater not up to code.

I hired Waterheatersnj til install a new waterheater, I was a little apprehensive because of a lot of recent bad reviews, but also a few good once.
I made sure that there wouldn't be any misunderstanding about the pricing since a few customers have complained about that.

During the installation I asked them if an emergency power switch needed to be installed because I have heard that otherwise it wouldn't pass an inspection since the circuit breakers are not visible from the heater. The technician told me that it was not necessary and that it would be installed up to code. I then found out the hard way that it wasn't the truth and then I had to find an electrician to finish the job.

I called Steve the owner who just told me that they don't do electrical only plumbing and I have to hire an electrician. As some other people have written, he is very nice over the phone before the job, but once you call and complain about something he just gets very defensive and not so nice anymore. I would be very careful with hiring them.

All this would have been fine if they where upfront and honest about everything before the job. But when you are not any kind of contractor yourself, you expect them to install everything up to code.

Vijay V.

Stay away. Hired them for plumbing for half bath for basement construction and the work was poor. Inspection failed. They don't show up and give reasons to delay indefinitely. Now says, hire someone else to complete the work. Just poor planning and no professionalism. Spare yourself a lot of agony.

Karina F.

I saw quite a few negative reviews on here, so I was a little apprehensive after my friend had recommended them to me when I needed to have my water heater replaced. I decided to put my faith in my friend instead of the reviews. It's unfortunate that some people have had some mishaps, but I have to say my experience was great, which is why I felt compelled to write this review. Steve was super responsive and sent guys out to me the very next day, and the price was fair.

There were some issues with my water shut off valve, but the gentlemen were able to get that fixed right away. They even had to take off my closet doors (where my water heater was) and go up two flights of stairs. Installation was quick, they were in constant communication with me on any challenge that they may have had, and I am extremely happy with my new water heater. I really couldn't say anything negative about my experience.

Charles K.

Despite reading some older negative reviews on Yelp, I found my experience with WHNJ.com to be pleasant and very professional. I found their installers (Mike and George) to be punctual, knowledgeable and polite. These kinds of projects are never going to be as simple as one expects and since we just moved here 14 months ago we didn't know the history of the 10 year old heater. Once disconnected they found the drain was really clogged, Since they couldn't drain it in place they had to move the heater outside to drain it (over 500 pounds!). It's going to leak some no matter what, but it's not their fault the heater was never maintained throughout the years. Despite some mess, they left the area with leakage cleaned up as best they could.
Also understand that it is not their fault the codes change. So if you have a 3 inch pipe like we did, you are going to have to pay someone to change it to 4 inches in order to pass inspection. Steve made it clear to us that this would add $125 - $195 to the cost depending on how much was involved. You are not obligated to have WHNJ.com widened the chimney thimble but it's worth the convenience.
I would say if a water heater is all that you need, skip the plumbers and stick with a specialist like Water heaters NJ.com as this is what they do.

Andrew K.

This company also goes by the name of Riteway Plumbing, owned by ""Stephen"". I had a 40 gallon Rheem gas hot water heater installed by them in 2014, and it recently stopped providing HOT water. I contacted the installer, and he advised he could come by today to have a look.He stated that based on the symptoms I described, the heater probably didn't need replacing, but rather an easy repair.. I told him I could be home at 4:30, and he asked if I could make it any earlier. I arranged to leave work 2 hours early, and advised I would be home at 3PM. At 4:30, no Stephen. I called, and he said he could be here in about 45 minutes. 6PM, no Stephen. I called, and Stephen had excuses, became belligerent, and would not allow me to get a word in edgewise. I tried to explain that I work for a living, and each hour away from work is lost money. Stephen said he works too. No kidding. THIS IS YOUR JOB! He insisted he wasn't planning to repair or replace the heater today in any event, and that he would do so the following day. I advised again that I could be home at 4:30, and he said that he's ""not the guy for the job"" in that case, and his people could be here ""in the morning"" without committing to a time. Stephen was condescending, rude and frankly, a smart-ass. I told him as much, and he then stated he won't do any work for me. I will be contacting Rheem for warranty work with another contractor, and will filing a claim with the BBB for poor business practices, as well as reporting his license # to the proper NJ agency. Rather than attempt to smooth over a situation, he advised me that he bought Riteway's phone number 5 years ago, doesn't use that company name any longer, and to ""give it my best shot"". Avoid a headache and this business. If you're concerned about getting proper service AFTER the sale, this isn't the place.

John L.

Mike, the technician did a great job in replacing our leaky water heater in a couple of hours. This was on a Sunday mind you. I did pay additional $100 for working on a Sunday but he came within 2 hours of the request and was very professional and courteous. Would recommend when replacing water heaters. The owner, Steve, was also very helpful and courteous. It's nice to know that I now have a reliable source for things like this.

Coral P.

Absolutely terrible service from this provider! We had a leak on a water heater that was under warranty from manufacturer, as well as an extended warranty from Home Depot. This provider was the outsourced vendor for that contract. Initial conversation with the owner Steve were very polite and professional.

The team that he sent to replace the unit caused damage to my bathroom, flooded two different sections of my basement, and was generally dismissive of my objections and complaints. They were initially unwillingly to clean up the flooding or any damage they caused. When they did clean up, instead of using rags they grabbed good towels off the rack. Additionally, attempts to point out these unsatisfactory behaviors were met with derision and extremely rude responses. After pointing out tile damage caused by them, I was told not to make a big deal because it was ""a $3 piece of tile"". I do not expect workmen to come into my house, do a mediocre job, and then DISRESPECT me when I raise objections! I contacted the owner who was further rude and unwillingly to even let me recount my experience to him.

At the end of the service, I was presented with an ultimatum: either accept their ""generous discount of $27 or they would take out the newly installed water heater and leave my 60+ year old parents with no hot water in December.

I will be pursuing further complaints to Home Depot and the Better Business Bureau. Avoid this provider if you desire quality customer service!