Water Works Plumbing & HVAC

Taylor H.

HORRIBLE..... beyond disappointed with this company. We had our second floor dormer done & hired them to do the plumbing for the 2nd floor. We can not blame the workers, they were always pleasant, took 2hr lunches & only worked 4hrs but they were nice... but it's the people who manage the company & work at the office that continued to lie & misrepresent CONSTANTLY. I have kept a daily list of what we went through with this company; being lied to about our permit situation, telling us workers where coming & then never showing up (this happened multiple times) & wouldn't even answer our call, let it be known I had to wait around at home in hopes they were coming so when they couldn't even have the decency to call/pick up the phone it really ticked me off, which of course delayed our work, delayed our inspection. Everyone played the blame game, never once did our project manager show up to check in the job... I could go on but I think I made my point... DO NOT USE THIS COMPANY

Danette T.

I find that water works only works when it's payday. When asked to follow up on their work they are less than professional and available. When you call now you may be lucky enough to get a competent person. They all have been disingenuous. We have waited countless times for them to come and fix their work & all we get are appointments or the promise of & NO SHOWS! It's a waste of your time. I'm not sure who's running the ship at this place but honestly they seem to be a no show. I can go on but the bottom line is my issues that occurred as a result of their work suck! Beware
Each worker will drawer you in with positive talk about themselves but lots of negative about their organization
Don't fall victim
I just want to add that this company consisted of most or all American males and 1-2women. I feel the need to say that I've NEVER had any issues from any companies that employed (diverse) others. Just saying.....
Almost 20 days later & still no replyare they still in business? At this rate, I'm not so sure. This absolutely sucks!

MIchael F.

Do not use this company, period. They installed a central air unit for us three weeks ago. The unit stopped working days later, and they refuse to fix it or even look at it. We have schedule FOUR appointments and no one showed up or even called to reschedule. Twice they said they would get back to us and no one has.
Now, I am using a different company to fix their shoddy work and will be bringing Water Works to court to reimburse me.
There has to be several other companies to choose from that will treat you right. Avoid Water Works at all costs.

Mrs. W.

I contacted this company thru Angie's List. I was also contacted by a woman in their office to set up the appointment at my Oakdale home for a collapsing cesspool and was given a 2-3 p.m. appt time. Called the day of the appointment to confirm and was asked by the gentleman on the phone if the ""tech had contacted me"", and at that time he had not. He eventually called me and explained that he was running a little late due to an emergency job he was on and I responded that was fine and asked when he anticipated arriving to my home. He proceeded to tell me that ""maybe he could access the problem over the phone"". I told him the cesspool was collapsing and would need someone to come to my home, look at the job and give me pricing to fill the old and install new cesspools. At that point, he simply told me that the job would be ""about $10,000"", without setting foot on the property. I told him that was no way to do business and hung up. I call their office and spoke with the gentleman I originally spoke to and although he told me he was sorry for the technician's response, I told him that his tech was rude and short and just three $$$$ at me and I would not be calling his company again. After reading some of the reviews left here, I see that they are not a company anyone likes to deal with. Mrs. W - in Oakdale

Ron F.

hired them through home advisor. I would not recommend them. I had a new burner installed by them. they hooked the thermostats up backwards, bent the oil line and at first told me they do not touch oil lines. have tried to get them to come and figure out why my house was not over 63 degrees during the cold snap. Could not get them to return calls.And when they finally did they never showed up apparently the warranty they give isn't worth the paper its written on Ron F.

Larry N.

Hired this company through home advisor. Showed up on time and completed the service. I needed an oil burner cleaning/maintenance and the system bled. Cleaning maintenance was quoted at $175 with a 5% senior citizen discount which I thought was fair plus any additional service required. I asked when I made the appointment if they took AMEX and they did. I don't know what their labor charge per hour is but I was charged $150 for bleeding the system which I think is excessive. If anything, it required an extra hour of time no parts needed. Then I was told there was a ""credit card fee"" which if I had been told upfront I would have been ok with. So even assuming an hourly labor fee of 75-100/hr I feel like I was overcharged between 50-75 plus the $11 credit card fee. Caveat emptor!

Kimberly C.

Caller to get an estimate to tap into existing gas and run a 4 ft line for the oven. I also had 4 valves that were leaking that needed to be changed. After the tech looked around he came up from my basement and told me the price was 1800 just for the gas line?!!! I laughed told him he could leave. He took his things and left then came back up to my door about 5 minutes later and tells me he can do everything for 1500. Needless to say I was a repeat customer and now I will never call again. I had the work completed today for a total of $800. Yes they were estimating 1000 over what I should have been paying.

Erin R.

Has been a nightmare since they came into my home. The tech was more concerned with selling me a new system that was not needed than actually repairing my system. They took parts from my heater over a week ago after informing they did not want to do the repair I requested what they took back. It has been 3 days and I still do not have my property back. I am completely disgusted and now it is going to cost me more to have my heat fixed since I have parts missing.

Shelly S.

We recently had our guest bathroom remodeled by Water Works and we couldn't be happier! After getting several quotes, we went with WWP & HVAC. They gave us great advice and were very accommodating to help keep the costs down. The demolition and rebuild went quickly, and the crew cleaned up every day. The job was finished on time and on budget and we love our guest bath. We have recommended them to all of our friends.....thanks again guys!!

Eileen E.

Dishonest and shameful! First day they diagnosed incorrectly and charged me $1,150 for a part that wan't needed. I was okay with that as people make mistakes. They told me how the guy was fired and argued with the boss. What I find disturbing is when Master plumber Mike (he referred to himself as that with his 30 years experience) told me that I needed a $3,200 oil tank installed and my heat would come back on. The things he said from the sludge to water didn't add up. I started asking around and got a second opinion. The other company walked in turned a dial and my heat has been perfect ever since. They told me the temperature range was turned down so low that of course the heat wouldn't turn back on. Water Works sent techs over and not one figured out that it was the temperature range. They told me I needed a whole new oil tank, not furnace, but a tank. The second opinion told me this was a scam. They said that my hot water heater was working great so the oil was getting there. So if there was sludge and too much water in the oil tank then the hot water heater wouldn't work either. Next they said that Water Works should have never have left the house without heat in such cold conditions especially with kids and pets. They said a 5 gallon drum or even a bucket of oil should have been hooked up to give heat and to actually make sure that the furnace was working properly to assure that it was actually a tank issue. None of this was done over the course of the 4 days I had no heat. I texted and called and was told they would speak to the owner and get back to me. Nobody did. The secretary is the owner's wife and the tech is the uncle. She told me she had to wait and talk to the boss about this. Shameful way to treat people!