Water Heaters Only

Jim B.

Called this am to request a water heater replacement, after finding the company on Angie's List. I hadn't looked here.

I was quoted $1,300 - $1,500 after I provided the serial # and model of my current gas water heater. When I mentioned that we had a recirculation pump attached, the company representative told me that would be covered by the high-end of his quote.

When Mark showed up, he quoted me $2,200, and told me that the guys in the office don't know what it costs (then why have them provide an estimate at all?), and he'd asked them not to be unrealistic with customers. What?!

Mark then said we would probably need an expansion tank, which no one else had mentioned after we'd gone through 3 water heaters already (we've lived in our house for some time). He wasn't able to clarify why it might be needed, and although I asked why he thought that had never come up before, I didn't expect him to explain (he didn't, and I didn't press him).

Finally, when we talked about the cost, and I mentioned that I understood (from a response the Company posted to a review in Angie's List) that the service fee for showing up ($159) would be applied to the total bill, Mark said no, it would not be. He then said he'd charge me the service fee, plus materials, plus his labor (all 3, as he ticked them off on his fingers). That sounded like a minimum of $2,359.

I asked him what he'd do if he were in my shoes and had been told the conflicting information I'd received, and he said he'd get estimates from other companies. It seemed clear that he wasn't interested in doing the work, so I helped him with that issue. The only positive thing I can say is that he agreed not to charge me for simply coming in the house to see where the water heater was.

D P.

Our water heater went out on us yesterday. We were referred to Water Heaters Only via our home warranty. We had an immediate response from them and sent out Tony on 7.19.18.FN6591663A He was amazing! Right on time, professional, and took the time to help me understand what the situation was. He assessed that we needed a new control panel and then a few minutes later it was determined that we needed a whole new water heater. In the same day Tony returned and changed out the old for the new. THANK YOU TONY! (again) This is a great company with super employees.

Norman B.

My Water heater was leaking and needed replacing. Spoke with Tom who was very helpful over the phone, he scheduled a service call the next day. Mario (#98083) came out on 6/16, he was very professional, knowledgeable, friendly, helpful and considerate. I am very happy with the work done and i will definitely recommend Water Heaters Only to my Family and friends. Thank you, you did an Amazing job!!

Michael C.

By far the greatest and most professional experience we have had in terms of home improvement. Tony was incredibly professional and extremely considerate, especially considering the location of our water heater in our home. They were incredibly prompt when we called on a Monday and came that Wednesday and kept a positive attitude throughout the entire process. We highly recommend calling if you need any water heater replacement, and Tony is by far the best you could ask for.

Elizabeth C.

I called this morning trying to get someone to come and check out our water heater. The lady on the phone was extremely? impatient and RUDE
and refused to send someone to come and check out my water heater. She talked like, ""uh. well. I can't send someone there unless we know we can fix the problem for sure.""
Um...how would I know if you can fix the problem for sure if (a) I am not the plumber in the conversation, else I won't need to call you, and (b) I don't know your ability to fix something, so that's why I need you to come out...make sense?
Please have some common sense and courtesy? for your customer!

I'd rather spend my money elsewhere.

Ken L.

Very happy with Water Heaters Only for three reasons: 1. They were $1,200 less than my regular plumber's quote. 2. Tony, the installer, was prompt and courteous. 3. Weeks after installation, I voiced concern about a minor technical issue. Dave, the manager, made sure it was fixed right away. I felt taken care of from start to finish.

Fabrizio O.

I requested a service, they took a day to answer and they told me that they do not attend in my area, they are less than a mile from my house and they did not even have my address, terrible service.

Stephen H.

I am in the residential apartment rental business and purchase water heaters often for my buildings. Sales people were friendly: the plumber did a nice job. They gave me a low-ball price at the apartment trade show but when their on site estimate was made...nothing out of the ordinary....the price was 30% higher than my usual plumbing contractor for exactly the same installed water heater.

Jacqueline K.

This company is the best! A friend of mine had a bunch of estimates all of which were nearly $2000 for a new water heater. This company came the same day... sent Tony who was very pleasant and knowledgeable... and a 50 Gallon water heater was installed for just under $1400. I highly recommend them! What a great company.

David J.

Avoid company. They came and replaced my water heater for $2,200. They damaged my walls and doors installing and the water heater is defective. They keep rescheduling when they will come out to look at it. They get here in an hour to take your money, but when they mess up they lead you on.