Water Heater Service Pro

Joe N.

Enrique first contacted me in response to my inquiry. He asked for additional details and was willing to listen to my thoughts and actions regarding my water heater repair needs. He scheduled for someone to come to my house the same day without trying to charge me an additional fee. His brother Jose (Joe) showed up at around the time they promised and was also very friendly and attentive. He obviously knew what he was doing and knew his profession. He trouble shot the issue and ultimato located the problem. He bypassed the problem for a temporary solution and provided permanent options. I will definitely use them again if/ when I have issues again in the future.

Kim V.

My husband called Enrique about 11am to get a quote for the replacement of our water heater. In less than 4 hours, the quote was approved by us, and he and his brothers were at our house replacing the water heater. Excellent service, responsible prices. Would definitely recommend!! His card will be in our house repair file from now on!!

Charles M.

When the water heater installation was complete it looked like a piece of art. They explained everything completely including yearly maintenance. All cleanup was neat an complete. Really enjoyed working with WSP.

Penny S.

Very good service! They can talk you through it. They did a great job on a hot water heater with a pump!!

Harold E.

Joe was able to give a quote through the phone.

Very responsive. Able to go out and drive immediately to attend to the project. Price is reasonable.

Joe was also able to explain the pros and cons of each option and help us make an informed decision.

I would recommend Joe and Water Heater Service Pro

Brittany C.

We discovered a leak in our ceiling and knew it was coming from our upstairs bathroom but weren't sure what exactly was causing it. Joe and Enrique found the exact problem and were able to provide all of the repair options right there. Highly recommend them! They were so nice to work with & knew exactly what they were doing.

Victoria C.

Phenomenal service! We had just moved into our new home and quickly found that we had no hot water and water was leaking from our outside vent. Water Heater Service Pro came to the rescue so quickly and identified the issue and explained it so thoroughly. They recognized that nobody likes showering with cold water and treated our case with urgency which we so appreciated. They even helped out with installing our dryer to the gas line which they totally didn't have to do but were more than happy to! Highly recommend their services!

Kristin B.

I never write reviews but the service was so amazing I had to. I would give Water Heater Service Pro a 10 if I could! I was struggling with the original plumber our home warranty assigned. I reached out to Water Heater Service Pro as a recommendation from our hot water heater manufacturer. Enrique was straightforward, honest and super knowledgeable. I was 5 days in with no hot water and still struggling with another plumber when Enrique reached back out to me to check in and see if my water heater project had been completed. He was not even the contractor assigned to my project and he cared about us getting our hot water back. More than the original plumber who was dragging their feet! I managed to get my home warranty to switch to Water Heater Service Pro and once the contract was in their hands they had a new water heater installed within 36 hours and $300 less out of pocket! They came out for the installation today- arrived when they said and were all pleasant and finished the job quickly. It's so nice to find a company that truly cares about people! I wasn't even their customer when they first started helping me! I highly recommend Water Heater Service Pro.

Lorenzo T.

I wish I could give more stars. I scheduled an appointment with Enrique for an estimate to add a new water heater to my garage. He was promptly available and we were able to schedule something right away. On the day of the appointment, he calls me saying that they were triple booked and needed to reschedule the appointment. He apologized and offered to stop by the same day in the afternoon (appointment was for the morning hours). I told Enrique that unfortunately I wouldn't be home in the afternoon but would be okay rescheduling it. So far, no big deal, these things happen, I get it.
We were able to reschedule it for the following week. Day of the appointment comes and I waited, waited, and nothing. I decided to call and Joe answered saying that there was no appointment scheduled in the books... When I asked if I could speak with Enrique, he said he was out of town. Joe offered to reschedule the appointment. I had to politely refuse ANOTHER reschedule. I wish I could recommend this company, but the lack of follow up and communication, and leaving me hanging really did it for me.

paolo g.

Look no further. I need to have my water heater replaced. I checked with all the local businesses with 5-star ratings and Water Heater Service Pro was able to give me the best deal. Enrique was great with scheduling and explaining what needs to be done. Michael came on time to install the water heater unit. He did an excellent job. It took him 2 hours and after that we have our hot water.