Washington Energy Services

Michael K.

This winter my Bryant furnace went out; woke up to a very cold house. I called Washington Energy Services and they sent someone out that day for an extra charge (that was OK). It turns out that a circuit board went out and had to be ordered as it wasn't in stock. The part took three weeks to arrive which is totally unacceptable. Why is it that Amazon can have something delivered in 3 days and something as critical as a part to maintain household heat takes three weeks!!! Was this Bryant's fault, or did WES not understand that this part needed to be shipped ASAP? To top it off, when the part arrived, it was another week before they came out to replace it. Whomever ordered the part: If it was their house during the middle of sub 30 degree weather, would they have insisted the part be shipped urgently? So we had three space heaters that kept parts of the house around 50 degrees for a month. Not very happy.
I would have given them only one star, but the technician, Robert, was very kind and knowlegable. Five stars for him. I won't be using their services anymore; look elsewhere for better service.

J J.

Use any other company. I did so much research before converting my house from oil to gas, and I used them for my new furnace. That was 3 years ago. The furnace breaks ever single winter. Every single winter since I have had this thing there is a morning where I wake up and the house is freezing and I have to call their emergency line (no one ever answers and it takes multiple calls over many hours to get a response, if you even get a response). I then have to worry about my pipes freezing and get told on the phone it will be $199 to come out and fix the brand new furnace that breaks every single year.

Yesterday, I went through the same motions. Woke up at 5:45 to an upset dog, realizing he was freezing, it was 50 degrees inside, 25 outside. Called the emergency line, left a message. Called 3 more times. Called the company at 8 AM when they opened and said I needed a repair (keep in mind I have a job I have to be at). After an argument about paying $199 to have someone fix the same thing that breaks every year, I asked to speak to a manager. I was told a manager would call be back. I called 4 more times throughout the day and was told a manager would get a hold of me. This has yet to happen. I was told a repair man could come by, but it could be any time between 8 and 6, so basically my only option is to loose an entire day of work so my pipes don't freeze overnight.

A very nice repair man called and agreed that he wouldn't be able to fix the underlying issue on a quick emergency visit, so we made a temporary fix that involved cutting piping and having water drain into buckets in my laundry room. The laundry room is now a complete mess and it will remain like this, for THREE weeks, until they can get someone here to fix the shitty instal they did they first time. The repair man was the only person who was helpful through this ordeal. He even gave me his cell and because he could sense my frustration that no one returns my calls. Not the emergency line. Not the manager.

If I had to do it all again, I would choose a different company.

Justin R.

After speaking with the team, we were approached with an acceptable offer to remedy the situation. I understand where they are coming from and I felt my concerns were understood. Based on this experience, my rating has improved and I will be considering WES for my replacement furnace.

James H.

Buyer beware! This company is unethical.do not use this company . We had an issue with our gas fireplace not igniting . Long story short, The tech ended up making the problem worse and broke the main igniter control . He went outside to make a call and came back telling me it will be an additional $280 to fix the problem after spending $100 for the initial call . He wouldn't share what the issue was but said it would be $280. Fast forward, we ended up needing a new board which was $69 and my handyman helped replace it . AMEX was nice enough to refund my money.

Monica F.

I have been using the products and services of Washington Energy Services for over 20 years such as windows, gas furnace, gas hot water heater and fire place. They also maintained all the equipment and were always excellent and professional in every way. Only twice was I enticed to use another company and had drastic results and will never do it again. A highly recommended company from one of those ""lists"" came out for a quick fix to the furnace and told us the only way to fix it was to buy a new one. Then while a major remodel was taking place the contractor offered to replace the hot water heater and put the wrong one in which was emitting carbon monoxide. So always from now on Washington Energy Services is the only one I will call.

I ended up calling Washington Energy Services out immediately and they fixed the problems cause by these other careless places.

Richard D.

Just go somewhere else! Called them out to repair a gas fireplace. After a $100 'service call' the tech didn't 'have to part ' to fix the problem. Called back a week later with an estimate of $550. Outrageous! I fixed it myself with a parts cost of $84. Nothing but price gouging and contempt for the customer.

Shani A.

Made an appointment for Saturday which turned out to be inconvenient but since we had scheduled this appt hubby went into Seattle on his own. No one showed up (or called). What a wasted day.

Ellen Z.

I just had two gas fireplace inserts installed by Ted, Ebby, Rock and Abraham of Washington Energy Services in my West Seattle home. The team arrived on time and worked into overtime to complete the job. It turned out to be more complicated than the salesman had discussed with me, yet these guys figured out what needed to be done and did it! They were friendly, professional, focused and experienced. I trust their knowledge and ability. That means a lot to me.

Serrina M.

Thank you for making our house look amazing with the fiber cement siding and new gutters and Windows . Highly recommend this company to all our friends and anyone who asks us !!

Tucker B.

Frequently rude staff including the front desk receptionist. Very impleasant people to do business with.