Waldrop Plumbing Heating & Air

Robin M.

I've heard their jingle for years, and we finally were able to put it to use. We called Waldrop to repair our extremely old trane unit, and they were out to our house within an hour and a half. Wes was extremely professional and nice (he never forgot his boot covers when coming back into the house.) They listened to us and helped us to repair our existing unit since the compressor was still fine, and weren't pushy on replacing an expensive machine. He even had (one of the two) parts we needed on his truck! The other part came in two days and they got us fixed up quick and easy. Would definitely recommend them.

Julian R.

Don't waste your time with those people, they have 0 commitment and 0 respect for your time.

Monita ..

WALDROP plumbers, Toby and Mark were AMAZING at diagnosing my plumbing issues and were quick and efficient in performing the repairs. As a Platinum Service member, I received discounts on all the work done, except the toilet rebuild -- which was FREE! I also used WALDROP for my new HVAC system and hot water heater last year. These teams were responsive and efficient as well. Pricing, especially the option to pay (interest-free) over six year through a separate financing firm was extremely helpful to me.

Elizabeth G.

I am very unhappy with my experience but Toby the plumbing manager won't call me back - he said he would look into my concerns but has not responded to any of my follow-up.

Sloan N.

We can't comment on their work because they didn't make it to our door. We set up an appointment to repair a water leak. Their earliest appointment was for 8 days out, so we got on the schedule. One hour before they were supposed to arrive we received a call that they were too busy and couldn't come out. We were told they MIGHT be able to """"squeeze us in"""" the following day, but there was no guarantee because they had a full schedule that day as well. They then said the next appointment would be the following week! When asked why WE were being bumped and not given any priority for the following day there was no explanation given. We decided to do business with another company, as we couldn't trust anyone who would treat customer with such total disregard.

LaVerne B.

They dont honor their contract and they tell you a manager will call you but one never does.

Carol S.

Timely and professional!! There was no upselling but was truly interested in my needs. Listen to my thoughts and provided great insight on my needs

Jodi C.

Had a mini split installed, I've had zero issues with it. It works great. From the start Waldrop took great care of us. I look forward to using their professional team if I need any other work done.

S K.

This company was paid in full for a sump pump and hot water heater. One month ether installing the new parts, the system failed. A technician came out and tried to say there is not under warranty because the water heater flooded and wanted to charge me again. I did not fall for it because you guys put in supposedly a new sump pump and a new hot water heater so how would it fail? Currently, I've been waiting at home for two days for them to come service the unit. They have never shown up and every time I call them to see why they have not shown up they tell me the technician is at another job before mine and he is on the way. He must have spent the night at those jobs because he has never shown up. my guess is that they have their money so the hell with it the customer. I would never recommend them to anyone.

Linda W.

I am a Waldrop comfort plan customer for 14 years now. I am selling my house and buyers had some issues they wanted addressed with our HVAC units. Waldrop came out at no charge to take care of. However I did choose to repair on thing that was not out of code when the units were installed. So they did have to charge me to fix that. As usual they did what they said, came when they said and as always very professional. Nick is a great guy, very nice, does great work. Highly recommend.