Waldrop Plumbing Heating & Air

M H.

The service is pathetic . I dont know what happened to customer service. It was awful from the start I wanted several of my 15 year old units replaced and man they were a big let down. The phone operator or representative was awful and you can tell how phoney she was. You cant give me a time, you can't give me a day well you can't give me service then . I'll take my 4 brand new unit buying self elsewhere thank you. So rude, but the company is losing alot of customers.

Mary B.

I have signed up with this company for the Maintenance plan for two years now. Last year and this year is nearly impossible to get an appointment for the maintenance for the summer and for the winter. This year's appointment they can't even give me a time. Instead they will call me 30 minutes before they arrive. Meaning I just sit home all day and all evening until they call. This is the only day I could get an appointment without pushing the time out to December 22 which is unacceptable.Woman I spoke with was very rude. This maintenance plan is quite expensive. I will never use this company again nor will I ever refer them to anyone.

Ayaz S.

Waldrop installed our HVAC when we built our home. The house has cold spots, warm spots and many other issues with the HVAC. Now Waldrop refuses to come fix their errors. I would not recommend Waldrop as they have proved to me that they are NOT reliable nor are they ethical in the way they do business. Thumbs down for Waldrop!

Chris I.

After calling Waldrop for an A/C issue I had last month their tech arrived at my home 2 HOURS later and began resolving the issue. The tech quickly diagnosed the problem and resolved the issue. Other HVAC companies I called needed 2-3 to even visit.

Liz W.

I am very unhappy with my experience but Toby the plumbing manager won't call me back - he said he would look into my concerns but has not responded to any of my follow-up.

Stephanie H.

Called them to help with my Nest thermostat. Very professional and prompt.

Holly R.

Josh A. exemplifies what a service professional should be. Kind, courteous and professional. I had lost faith in Waldrop a bit, like I do with many companies these days, but he turned me around. I will use Waldrop and request Josh A. from now on.

Carolyn M.

WALDROP plumbers, Toby and Mark were AMAZING at diagnosing my plumbing issues and were quick and efficient in performing the repairs. As a Platinum Service member, I received discounts on all the work done, except the toilet rebuild -- which was FREE! I also used WALDROP for my new HVAC system and hot water heater last year. These teams were responsive and efficient as well. Pricing, especially the option to pay (interest-free) over six year through a separate financing firm was extremely helpful to me.

Fred H.

Had a mini split installed, I've had zero issues with it. It works great. From the start Waldrop took great care of us. I look forward to using their professional team if I need any other work done.

Ed L.

We had a problem with our central a/c unit yesterday. I went to Waldrop's website and left an email message to have someone call. I received a call early today and gave them my information. I was told I would receive a call when a technician was available. I received two calls. The first to tell me there wan no technician immediately available and the second to tell me the technician was about 1/2 hour out. Josh R. Arrived about 10:00 am and immediately began to diagnose the problem. Thankfully it was only a bad capacitor and Josh replaced it quickly. He then spent time to completely check out the rest of the system. We discussed several options for an annual service contract and I quickly determined the one that best suited our needs. I can't speak highly enough about the staff at Waldrop, from the receptionist who initially called to Josh R. I highly recommend Waldrop, Inc.