Wagner

Scott E.

I give Wagner high marks. The responded quickly and efficiently to my emergency call. They resolved the problem, at least initially. They replaced a motor in my swamp cooler. The next day, it didn't work. When I called , they got a technical out quickly. He discovered my thermostat was out. They didn't charge me for the second visit but I did choose to replace the stat by myself.

Still, they were quick and very professional.

David V.

Larry was friendly and helpful over the phone and was able to schedule a tech (Ruben) the same day to look at potential leaking furnace vent rain caps. Ruben arrived early and was very friendly, knowledgeable and informative. I wasn't sure who to call at first for HVAC but saw good reviews online for Wagner and am now glad I went with them. I will definitely be using them in the near future for routine maintenance on my furnaces and A/C units. And based on my pleasant experience with their staff I would highly recommend Wagner to anyone else anxious about making that leap to contact one of the many HVAC companies out there.

Kelly N.

The worst month of our lives, dealing with these people!!!! It's a shame because the technicians who did the work were professional, on time, conscientious and hard working! The supervisors/managers/office staff made this the most regretted HIGH DOLLAR PURCHASE (i.e., over 12k) we have ever made! These people could not even get a ladder to my home on the day of the inspections! I have NEVER had to work so hard in my life to have a job done that was supposed to be taken care of the ""best business in NM."" WHAT A JOKE!!! I would never recommend this company to anyone.....................This company pulled our technician off of my job at approx. 430 to 5:00 pm to tend to ""emergency/higher priority"" calls then mine. I had to fight to get the technicians back to my home to complete the job that was started at 8:30 a.m. I was finally able to get the original technician back on my job and this young man stayed until 1:30 in the MORNING to get the job done. THIS SHOULD HAVE NEVER HAPPENED!!!!! I asked at least 4 times for paperwork and booklets for my newly purchased unit...................NOTHING without a screaming match! ABSOLUTELY DISPICABLE for a ""premier NM company!!!""

Darren M.

I am not going to beat around the bush, very disappointed with Wagner Mechanical.
I called to make a appointment to possibly upgrade to a newer unit from the 2007 unit we already have. I made the Apt with the scheduling sales lady and was on the phone with her for at least 15 min answering a series of questions to identify my needs for the APT seemed legit at the moment. I explained to her it was crucial to get the ball rolling and that funding was already available if need be for a new unit due to the fact that the temps outside are already hitting triple digets and didn't want to leave my kids or wife stuck in this heat due to some issues with my current unit. She made sure to make it a point to have my wife there for the apt to sit down and chat with so everybody is on the same page about making the choice to upgrade.
Day of 930am APT now 10 am and nobody showed up, keep in mind I took a unpaid day off from work for this apt so I called and asked why nobody has shoed up for my APT and was transferred to the same lady I made the APT with initially. I asked her what time she had put me down for the APT just to make sure I wasn't jumping the gun and she had no recollection of the apt or anything we had discussed for my APT. I am not going to give out named but the managers and owners know who I am talking about. I explained to her that I was not happy and she could care less and was quick to just want to move on and didn't seemed bothered by her mistake and that we are all a dime a dozen type attitude. I asked for a General manager and the GM would not take he call a pushed it off on a sales manager when I specifically said I wanted to talk to the GM not a sales manager. Got the standard same old sob apology that any company gives and he also made no effort to want to offer somebody to come out anyways or another near apt.
A $3000 to $8000 dollar transaction must be petty to them. I don't recommend this company and wanted to share my exp to others in the market.

Dennis G.

Check this out .. David called and said he was running early ... EARLY?
That never happens .. And Dave was a great guy. He gave me lots of info and suggestions and options for my repair. He was done quickly and efficiently .. Would I use them again? Absolutely ....

Dan L.

My AC unit went out and i searched for service providers on Google and found Wagner Mechanical. They came out to my residence in a reasonable amount of time but after they looked at my AC unit for about 5 minutes, they determined that it would take them 6 hours and $1,400 dollars to fix. They listed multiple things that needed changing and suggested i buy a new unit for an estimated $9,000. The appraisal seemed high so i had multiple other companies also provide an appraisal, all coming in with the same issues costing around $200. (i eventually paid $155 and it works perfect) Wagner Mechanical tried to charge me for issues that did not exist as well as try to have me replace a unit that does not require a replacement. I called their office to speak to a manager, they had recently left the office but promised to call me back. That never happened. If there was an option for 0 stars, i would have selected that because quite frankly what they did to us was unethical and wrong.

Nmnative 1.

Wagner installed a new Evaporative Cooler, motor and thermostat in Feb 2012. My question is were the thermostat and motor really new? They both only lasted 3 seasons, and when the electrician handed me the old thermostat, it had a manufacture date of Jan 2010. I have never had both go out at the same time, and even motors made in China have lasted a lot longer. So I have to believe They were not new. Will not use them again

Jeff G.

My two little boys decided to each flush a partially eaten apple down the toilet. Needless to say my toilet got clogged. I was able to get one of the apples out but the other was jammed in the pipes. Based solely on reviews from Yelp and Google I contacted Wagner Mechanical. I am very happy I did. Every person I was in contact with on the phone (emergency/after hours line, dispatcher, plumber) was friendly and helpful. Wagner Mechanical got a plumber to my house within an hour which was very impressive.

Efrain was the plumber who came out to my house. He was personable and enjoyed my kids watching him work. Wagner Mechanical gave me quote on the phone for a drain clean. When Efrain arrived he gave me the drain clean quote also and told me exactly what he would be doing before he started to work on the toilet. He also prepared me for a worst case scenario, removing the toilet to get to the apple. He kept at the toilet for a while with his auger until he got the apple broken up in pieces small enough to go through the pipes. I'm happy he kept at it so he didn't have to remove the toilet which would have been more pricey.

I couldn't have been happier with my experience. I'll be contacting Wagner again if I have any plumbing, electrical, or heating and cooling needs in the future.

Howard S.

My concern resulted from a misunderstanding. Mr. Ruch went above and beyond to accommodate my concerns.

Rhonda L.

They flushed my water heater today. Excellent price! Great service! Highly recommend!