Wagner

Howard S.

My concern resulted from a misunderstanding. Mr. Ruch went above and beyond to accommodate my concerns.

Rhonda L.

They flushed my water heater today. Excellent price! Great service! Highly recommend!

Billy F.

Rudy Cambara was not only exceptionally friendly and courteous but very knowledge. Our ac stopped functioning and that's pretty tough in New Mexico in the summer. I called Wagner and they were out the very next day - right on time. Rudy evaluated my system, quoted the repair and fixed is up right on the spot. We could not have been happier. Not to mention, quite a bit less of a charge than I expected. The guys are my go to from now on.

Linda A.

I needed to get my furnace and water heater up to code and quickly. The techs were very helpful, clean, professional and explained all the work prior to and then after the job was complete. I would call on them anytime. Highly recommend!!

Emily Q.

Wagner will do what it takes to solve your heating and cooling problem. Wagner's customer service philosophy and friendly, knowledgable technicians made use feel we had friends who really cared when our radiant heat malfunctioned.
Shawn, Brad and Gary were determined to solve our problem and they stayed until the job was done.
Pricing is fair and upfront. We love this company! Thanks Wagner! You rock!

Tony P.

Had the most unprofessional service from Wagner after 30 years of service yesterday!! Had an appointment scheduled for 10-2 and they finally showed up at 6 pm. This company has major customer service problems. Would not recommend using them at all!!!

Helen L.

Simply Stated,
We had some scheduling and equipment issues. Install crew was helpful, did a fantastic job! Electrician did install a ""used part"" in our brand new home (old worn circut breaker, they are coming to replace this) salesman was supportive and addressed concerns pre-post sale, no games or gimicks. Overall, we paid more for their services for refrigerated a/c but thus far we are satisfied. If anyhting changes we will re-post.

Guy G.

we waited two weeks on an estimate and never received one: multiple phone calls, a site visit, multiple emails and texts. Based on our experience, I'd find someone else...very unprofessional.

Greg S.

I had two aging bathroom shower faucets needing new cartridges and trim updates. I scheduled an estimate visit for early Monday morning and on Saturday, I decided I'd update one of the faucets myself. After hours of struggle I'd destroyed one cartridge and couldn't install a replacement. I left a message with Rick's describing my stupidity and the fact that I had to shut the house water off because it wouldn't stop gushing into my tub. On Monday morning, Rick's guy (Jorge) arrived right at 8:00 a.m. and in less than two hours changed both cartridges and one of the trim packages. He did a beautiful job at a great price. I can't recommend Rick's enough. I'll definitely use them again.

Jeff A.

I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of state, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a ""professional"" examine the unit.

Here is a list of the issues I have with the service work that was done very poorly, and even damaging.

1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was.

In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily.

2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures.

3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls.

All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify