VIP Plumbing & Drain Specialist

T H.

I originally got an estimate to have my drains flushed out and decided to try Yelp for another estimate just to see what would happen. Within 3 minutes I had a quote that was under what I was being told and we negotiated a very fair price. Jose was very communicative and prompt. Within 10 minutes I had an appointment set up for that day. He called to let me know when he was 30 minutes out as promised and he showed up on time. This is going to sound like some advertisement, but they were very polite and courteous and went out of their way to show great customer service. It feels like so many people nowadays treat you as if they're doing you a favor by showing up so this was a very refreshing change.
My drain was maintenanced and things were left clean all in a very quick manner. Without hesitation I recommend VIP Plumbing and Drain Specialists.

Johnny U.

Please read my review in its entirety.

First of all, Jose and Carlos took care of us. They gave us options from best case scenario to worst case scenario. This way, there weren't any surprises and considering how old the house is, we expected the worst with no crazy surprise.

They were nice and answered a ton of questions as this was our first time dealing with re-piping. Come to find out, the galvanized piping from the home (garden hose bib down to the ground) was entirely rusted and had holes. It was very bad. Because of this, the dirt under the ground was very moist. This should be something each homeowner should know about because the water bill could be lowered and you won't get hit with a notice from the city (especially in California).

They were able to dig up the galvanized piping to the ground and showed the rusted piping. As they cut into the cement to locate the rest of the piping to the main source, the previous builder used PVC piping with galvanized piping! While the work was being done, they were able to work late into the evening on day one, and even made sure they provided a temporary solution to keep running water for the entire house overnight. They literally hooked us up lol. They were very thoughtful of us and especially my mother-in-law so they made sure we had running water. I am very thankful for that consideration.

The next day, they got all the new copper piping with only 3 couplings and a nice industrial grade bib. Much easier to work with than turning a round or butterfly style handle. This is a nice lever style bib. This is great for the mother-in-law to access water.

They were able to refill the dirt underground and pour in cement in our driveway and even gave us a choice to put back in bricks or cement. We opted for the cement.

After letting the cement cure for about 48 hours (even though we needed 24 hours), the garden hose produced a great flow of water without any leaks. We are happy with the result and I'm confident my upcoming water bill will look better!

To emphasize, before each step of the way, they checked in with us and gave us all the details to let us know of the progress. For those of you who don't like following up because it might seem like a bother, they literally gave us the details step by step of the entire process. Super cool of them. Jose even mentioned plenty of times don't feel like we bother him and ask him all the questions you have. So, don't hesitate and ask away!

Trust me on this review. This is one of the most extensive reviews I've written on Yelp to express how thankful we are of Jose and Carlos' work done here. They were very professional, eager to help, answered all the questions without the run-around. Thanks, Jose and Carlos!

Mingyi G.

I called Jose and let him quote on three jobs of changing water heater gas line, sediment trap and installing a seismic valve for our house. His is very professional and did his best to accommodate our time. His work is professional, clean, fast and neat. Highly recommend!

tanya m.

José took my phone call for an appointment and was so polite and was able to come out on the same day. They explained everything they were doing and even showed me what was removed from the drain. Top Notch service and the price was reasonable. I recommend them to anyone that needs plumbing or drain work.

TM

Jack B.

I needed 4 new 8in faucets installed and Jose and Carlos did an excellent job!!! Due to Covid, they wore the proper protection gear on site. They removed the old faucets, replaced them with the new faucets, pop-up and new flex hose. They also replaced the shut off valves for all bathrooms. It took time to do it right, and I'm very happy with the results.

I would definitely hire these guys in the future and recommend them if you are looking for professional plumbing services. Thanks José and Carlos for your hard work!

Wayne C.

After getting multiple quotes to hydro jet my kitchen drain, Jose came out and cleared the problem. He even offered me a 6 month warranty to clean out the drain again if needed. Thanks Jose!

Mo T.

I just moved into a new house and needed some plumbing tasks done. Reached out to Jose for an estimate and he responded very quickly. Hecame to my house for an estimate and an explanation of what work needed to be done. Jose, Carlos, and team installed a new drain pan for my washing machine. This involved cutting into drywall, and they also patched up the drywall when the work was done. I also needed to fix my shower cartridge, and Jose got this done for me as well.

I would definitely hire these guys in the future and recommend them if you are looking for professional plumbing services. Thanks José and team for your hard work!

Jacob C.

We had a drain back up and we scheduled them to come same day on a Saturday! They brought was needed and fixed the issue in 20 minutes. It was a great experience and has continued to work after they left, thanks VIP!

Julie C.

I sent out for estimates through yelp, Jose was one of the first ones to respond. After seeing the options, I called him, he was very kind, I needed work done on my parents' home and wanted someone who would be honest and kind to them. He was also forthcoming about the few negative reviews on here. I'm a supporter of up and coming business owners and am happy to support them. He showed up on time, and ended up doing both bathrooms and a sink for them. He provided them with an very competitive price, and we will be calling him again if we need any services! Thanks, Jose and team!

Christina P.

Jose came out right away to help with my dishwasher not draining. He explained that it didn't need any repairs just a clog which he showed me how to remedy myself should it happen again. He offers great service and fair pricing. I would call him again for any future plumbing issues.