Vines Restoration Plumbing HVAC

Cynthia N.

Outstanding, professional & knowledgeable service. I will ONLY use Vines for any future plumbing needs. From beginning to end Vines made me feel like I was in good hands. The office staff are pleasant & professional. The e-mail & texted confirmation and reminders of upcoming service were very helpful. When Luke came for the initial estimate, his polite, professional demeanor was impressive. You could tell he was really thinking of the best way to solve our unusual issue. He thoroughly checked all of the necessary areas, including going into our attic - and didn't charge a thing! When I received the estimate by e-mail it included all of the details, even pictures from his earlier inspection. When Luke came to do the work he found he was able to complete the job utilizing a pipe found under the insulation in the attic, instead of having to cut through our laundry room wall as expected. The job went much faster and smoother than I expected - and the charge came in much less than the original estimate. He could've charged much more & I wouldn't have known the difference. Luke's honesty & integrity, as well as his ingenuity & ability to find the best solution to our complicated issue, created a loyal Vines customer for life. A different company had come out to look at this problem prior to me contacting Vines. That company charged quite a bit, even though no work was done, and left me expecting to have to have a hole cut in my roof! Boy am I glad my brother recommended Vines. I couldn't be happier with the entire experience.

Lauren R.

I woke up this morning to the smell of sewage in my bathroom. The lines were plugged, and during my shower It was flooding the lower floor bathroom I called Vines and could not have been happier. They had somebody over here within the hour that I called The gentleman that showed up Nick Ryan could not have been more helpful more pleasant more accommodating. He came here and addressed and resolved the problem in a matter of hours . During that time HE did not act like he was trying to RUSH through the job and get out He took his time did a great job . He could not have been more pleasant and polite ,I just can't say enough good things about Nick Ryan and Vines plumbing I certainly will be contacting them in the future when I need plumbing services or air-conditioning services, I would recommend vines plumbing to everybody. They certainly lived up to there motto In a bind call VINES

Nancy R.

Exceptional service!! I engaged Vines to handle the installation of my whole-home filtration system and my Essency Water Heater. After approaching other well known plumbing services and being given one reason or another why it couldn't be done, I selected Vines to do the job. Bottom Line - both systems were installed, up and running and tested in a single day. Keith and Andrew were top notch in every way. They overcame every challenge, did high quality work, were professional, knowledgeable and very efficient. In addition, they took the time to explain the systems to me as well. I couldn't be more pleased with the outcome! I highly recommend them for your plumbing needs.

Barbara S.

Well we unfortunately needed a plumber this week. Of course we called Vines Plumbing!! They cleaned out the clean-outs and made sure water and waste was making it all the way through the pipes. Hunter Vines and his associate did a wonderful job. And, as always they were prompt, courteous and careful with our property. We think they are very fair in price. Vines has been here a couple of times and we love their service for all the same reasons each time. We will definitely use them again. They have excellent technicians!!

David L.

I want to thank Vines for my plumbing service today. Mr. Gene, the plumber from Vines, and his tech were outstanding. I've been a platinum member for a few years and a loyal customer. Would recommend Vines for your plumbing needs. James Yturbe, Myrtle Beach.

Tim H.

I used Vines for the Restoration. The work was fine but the time it took them to complete the job was ridiculous. The flooding was on Nov 6th 2022 and my Restoration was finished yesterday April 19th. During restoration they cracked my granite countertop, lost the door false fronts which they took with them, took months to replace the water damaged cabinets, replaced baseboards and left caulk on my newly painted walls I had to repaint. They tried to repair the granite top, had 3 different companies here. Finally it was determined to do it the cheapest way they could by removing my damaged granite top and installing a farmers sink. This would not have been something I would have chosen but by this time I just wanted my kitchen back. It was a total nightmare, much miscommunication during the process. I would never recommend this company for the Restoration part. The work they did was fine but the time they took completing this is totally out of the norm. They should not be doing the Restoration part.

Rich B.

Had an appointment scheduled for today 10 28 22. When appointment made was told rep would show between 8 and 11 AM and would receive call before arrival. Now 12:45 PM and no call or show.

Jessica M.

Not sure how this business is still operating Horry for residental way over priced. agent didnt understand what we needed tried to sell a package for replacing toilet, sink , lines and we want is them use the snake to unclog toilet. Only took a picture didnt even check to see if we even need any of that bs up sale total crook. The only wrong was cap was off sewer. how can you jnow what going on if you do nothing and if could give neg i would

Chris S.

I will never use Vines for services again. We had them install a new kitchen faucet for us 2 weeks ago. I was given a timeframe for my appointment between 10am-2pm. The technician arrived at 2:21, never called beforehand to tell me he was on the way (like I was told he would) and he just opened the door and walked into my home - no doorbell ring or knock. Then he left without collecting payment because """"there's a new system and I don't know how to use it. Someone will call you with the final bill."""" An hour later I receive an email receipt for the total...no call. When my husband called to let the office know we had a $25 coupon from a previous visit from another plumber we were told """"we can't honor that"""" to which someone in the background of the office had to yell to the """"new manager"""" that those cards were given out a few years back and they would honor it, after my husband had to argue with the manager for more than 5 minutes. Worst customer service I've experienced in a long time, and that's not saying much since customer service seems to be a lost art. I would advise, to save your time and money, go elsewhere.

LOUIS R.

I woke up to standing water throughout my house and a gushing toilet. Called Vines at 6:30 am and they were out within an hour. First came the plumber, then the restorers. Then they called in extra help to get done sooner. I can't thank Vines enough! Alfredo, Don, Dave and the whole crew are the best!