Vines Restoration Plumbing HVAC

Jeff M.

They are way too expensive and don't really care about the customer. As a veteran they give a 5% discount which is nice. But I needed them to unhook my sink so I could have new countertops put in and then had them hook it back up once countertops were in. They put two new baskets in and traps and charged me almost $800. The cold water value had a leak but they said that would be another $159 to change that out and another $350 to change out the shutoff value on my hot water tank ( and we aren't sure if that shutoff value is bad). They said I would have to have the main water shutoff in the condo where I'm at. I spoke with our property manager and he says most plumbers know where this is but Vine didn't seem to know. So, for $800, they un-hooked the hoses to my sink and the drain values and then hooked them back up after I had countertops installed. I cannot use the cold water because there is a leak. $800 only gets you hot water. Oh, and they still charged me $129 to show up. That was added on to the total price. Nice way to treat a veteran or anyone for that matter. I would never use them again. I can't afford to.

P J.

Exceptional service!! I engaged Vines to handle the installation of my whole-home filtration system and my Essency Water Heater. After approaching other well known plumbing services and being given one reason or another why it couldn't be done, I selected Vines to do the job. Bottom Line - both systems were installed, up and running and tested in a single day. Keith and Andrew were top notch in every way. They overcame every challenge, did high quality work, were professional, knowledgeable and very efficient. In addition, they took the time to explain the systems to me as well. I couldn't be more pleased with the outcome! I highly recommend them for your plumbing needs.

Raul Y.

Bad Quality Work .Starts A Job And Doesn't Properly Finish .Employees Are Un Professional, Scratched New Cabinets And Tried To Hide It .Poor Craftsmanship .Had To Finish UNFINISHED And Paid For Work .Scratched Our New Floor And Never Cleaned The Paste That Was Left On It .Pair Of Shoes Went Missing .Scratched New Table .asked Fod Material/Items When They Or Company provide that stuff .The Most Unprofessional Work I've Ever Seen . . . . .ohh but They Sure Will Be There On Time For Payments !

Carmen R.

Dealt with the rudest unprofessional person. Don't know his name but he was a heavyset guy. They should teach them how to answer to customers and non customers. Very unprofessional, I've decided to stay with Swift, they are the best and not as expensive as Vines

Ramson B.

Prob the worst plumbing company on the beach. Will take advantage and rip off the elderly. They came and fixed a 3/4 inch line 6 inches had broke. I was in the way with the right stuff to fix line. Ten dollars worth of material. Before I had got there they had fixed it with pex now the line is reduced to 1/2 inch with four 90's. And to top it off they charged the man five hundred and nine dollars. Ten min of work and the hole was already dug. Also the worker was definitely not professional and the owners a real a**hole.

James Y.

I want to thank Vines for my plumbing service today. Mr. Gene, the plumber from Vines, and his tech were outstanding. I've been a platinum member for a few years and a loyal customer. Would recommend Vines for your plumbing needs. James Yturbe, Myrtle Beach.

Patricia S.

We contacted Vines Plumbing to have a new kitchen sink ,faucett and mini tank point of use under kitchen sink heater installed. Brandon Clay 1 of their many technicans's arrived. He was excellent!!! Can't speak highly enough of his professionalism!! Polite courteous and really knew his job!! Vines is very lucky to have him!! Highly recommend!!

Joanne O.

I used Vines for the Restoration. The work was fine but the time it took them to complete the job was ridiculous. The flooding was on Nov 6th 2022 and my Restoration was finished yesterday April 19th. During restoration they cracked my granite countertop, lost the door false fronts which they took with them, took months to replace the water damaged cabinets, replaced baseboards and left caulk on my newly painted walls I had to repaint. They tried to repair the granite top, had 3 different companies here. Finally it was determined to do it the cheapest way they could by removing my damaged granite top and installing a farmers sink. This would not have been something I would have chosen but by this time I just wanted my kitchen back. It was a total nightmare, much miscommunication during the process. I would never recommend this company for the Restoration part. The work they did was fine but the time they took completing this is totally out of the norm. They should not be doing the Restoration part.

Blake T.

Professional company; Pricing so exorbitant I'll be reporting to the better business bureau. Just unbelievably expensive. If I could give zero stars I would. I paid $627 for literally 1.5 hour job. Install new faucet, swap out a garbage disposal (1:1 same as), and re-hook up sink drain as it was unhooked for new countertops. Didn't like that they ask for payment upfront. Plumber estimates 3 hours, had me sign to agree, then did the job in 1.5, hung out in his truck afterwards for 20 minutes and left. Cannot recommended and would strongly urge folks to shop around and know upfront what they are charging. Update: spoke with the service manager. He said they charge a """"flat rate"""" per job. This flat rate equates to $400/hour. There are plenty of licensed plumbers charging $150/hour; suggest anybody looking for a plumber look anywhere else but with this company.

James L.

I woke up this morning to the smell of sewage in my bathroom. The lines were plugged, and during my shower It was flooding the lower floor bathroom I called Vines and could not have been happier. They had somebody over here within the hour that I called The gentleman that showed up Nick Ryan could not have been more helpful more pleasant more accommodating. He came here and addressed and resolved the problem in a matter of hours . During that time HE did not act like he was trying to RUSH through the job and get out He took his time did a great job . He could not have been more pleasant and polite ,I just can't say enough good things about Nick Ryan and Vines plumbing I certainly will be contacting them in the future when I need plumbing services or air-conditioning services, I would recommend vines plumbing to everybody. They certainly lived up to there motto In a bind call VINES