Vines Restoration Plumbing HVAC

Patricia S.

We contacted Vines Plumbing to have a new kitchen sink ,faucett and mini tank point of use under kitchen sink heater installed. Brandon Clay 1 of their many technicans's arrived. He was excellent!!! Can't speak highly enough of his professionalism!! Polite courteous and really knew his job!! Vines is very lucky to have him!! Highly recommend!!

Joanne O.

I used Vines for the Restoration. The work was fine but the time it took them to complete the job was ridiculous. The flooding was on Nov 6th 2022 and my Restoration was finished yesterday April 19th. During restoration they cracked my granite countertop, lost the door false fronts which they took with them, took months to replace the water damaged cabinets, replaced baseboards and left caulk on my newly painted walls I had to repaint. They tried to repair the granite top, had 3 different companies here. Finally it was determined to do it the cheapest way they could by removing my damaged granite top and installing a farmers sink. This would not have been something I would have chosen but by this time I just wanted my kitchen back. It was a total nightmare, much miscommunication during the process. I would never recommend this company for the Restoration part. The work they did was fine but the time they took completing this is totally out of the norm. They should not be doing the Restoration part.

Blake T.

Professional company; Pricing so exorbitant I'll be reporting to the better business bureau. Just unbelievably expensive. If I could give zero stars I would. I paid $627 for literally 1.5 hour job. Install new faucet, swap out a garbage disposal (1:1 same as), and re-hook up sink drain as it was unhooked for new countertops. Didn't like that they ask for payment upfront. Plumber estimates 3 hours, had me sign to agree, then did the job in 1.5, hung out in his truck afterwards for 20 minutes and left. Cannot recommended and would strongly urge folks to shop around and know upfront what they are charging. Update: spoke with the service manager. He said they charge a """"flat rate"""" per job. This flat rate equates to $400/hour. There are plenty of licensed plumbers charging $150/hour; suggest anybody looking for a plumber look anywhere else but with this company.

James L.

I woke up this morning to the smell of sewage in my bathroom. The lines were plugged, and during my shower It was flooding the lower floor bathroom I called Vines and could not have been happier. They had somebody over here within the hour that I called The gentleman that showed up Nick Ryan could not have been more helpful more pleasant more accommodating. He came here and addressed and resolved the problem in a matter of hours . During that time HE did not act like he was trying to RUSH through the job and get out He took his time did a great job . He could not have been more pleasant and polite ,I just can't say enough good things about Nick Ryan and Vines plumbing I certainly will be contacting them in the future when I need plumbing services or air-conditioning services, I would recommend vines plumbing to everybody. They certainly lived up to there motto In a bind call VINES

Bob S.

Had an appointment scheduled for today 10 28 22. When appointment made was told rep would show between 8 and 11 AM and would receive call before arrival. Now 12:45 PM and no call or show.

Judith A.

I woke up to standing water throughout my house and a gushing toilet. Called Vines at 6:30 am and they were out within an hour. First came the plumber, then the restorers. Then they called in extra help to get done sooner. I can't thank Vines enough! Alfredo, Don, Dave and the whole crew are the best!

Carol W.

Well we unfortunately needed a plumber this week. Of course we called Vines Plumbing!! They cleaned out the clean-outs and made sure water and waste was making it all the way through the pipes. Hunter Vines and his associate did a wonderful job. And, as always they were prompt, courteous and careful with our property. We think they are very fair in price. Vines has been here a couple of times and we love their service for all the same reasons each time. We will definitely use them again. They have excellent technicians!!

Andy P.

The owner of Rick Vines has no idea what customer service is, he is condescending, rude and thinks he is better than anyone he talks to and let's them know he feels that way. He is extremely unprofessional and needs to go take a class on how to talk to people and treat them respectfully!

Joe K.

Poor workmanship. Had to come back numerous times to fix things the right way. Owner called about my Google review. I have never been spoken to by anyone like that. Condescending to say the least. Told me I was jealous of him and his new septic truck. Trying to be bully at your age Rick Vines. Time to grow up. Never use this company. There is a reason of his poor employee retention rate.

Wendy M.

Outstanding, professional & knowledgeable service. I will ONLY use Vines for any future plumbing needs. From beginning to end Vines made me feel like I was in good hands. The office staff are pleasant & professional. The e-mail & texted confirmation and reminders of upcoming service were very helpful. When Luke came for the initial estimate, his polite, professional demeanor was impressive. You could tell he was really thinking of the best way to solve our unusual issue. He thoroughly checked all of the necessary areas, including going into our attic - and didn't charge a thing! When I received the estimate by e-mail it included all of the details, even pictures from his earlier inspection. When Luke came to do the work he found he was able to complete the job utilizing a pipe found under the insulation in the attic, instead of having to cut through our laundry room wall as expected. The job went much faster and smoother than I expected - and the charge came in much less than the original estimate. He could've charged much more & I wouldn't have known the difference. Luke's honesty & integrity, as well as his ingenuity & ability to find the best solution to our complicated issue, created a loyal Vines customer for life. A different company had come out to look at this problem prior to me contacting Vines. That company charged quite a bit, even though no work was done, and left me expecting to have to have a hole cut in my roof! Boy am I glad my brother recommended Vines. I couldn't be happier with the entire experience.