Value Rooter Corporation

Neda R.

This is an AWFUL company.


I was supposed to have my kitchen sink fixed by them LAST Friday morning. No call/no show. No explanation for it, either, when I called to ask why no one showed up. They said my warranty company didn't have me put on the schedule. Fine- whatever. Accidents happen.

It's now Wednesday of the next week, and they HAD me on the schedule for YESTERDAY. Again, no call/no show. This is AFTER I called both them and the warranty company several times to make sure someone- anyone- would come and fix my kitchen sink (I have guests, it's the holidays, and a toddler- I have to use my kitchen sink and dishwasher). I kept being assured someone would be there, that they just are running late and I'm the next person to be serviced after two water heaters get put in at the job they were at , yadda yadda, but nope. Mind you I started calling at 9 am. Four o'clock rolls around- I call ONE LAST TIME- and I'm told by the same woman I've been talking to all day that they will absolutely go to every one their schedule that day, they're just running late. Not to worry.

The day ends and no comes, and no one calls- again.


Today (the next day) I call, and the woman on the phone (SAME lady, too) offered me no apology and flat out told me that they weren't going to do a thing to "squeeze" me in for today... despite not coming through for me twice now? I have never seen a queue work that way. I figured I'm next in line because I haven't been serviced and I've been waiting since LAST WEEK for someone from their company to show up.

Actually, what she said was " you can wait until tomorrow, or you can get someone else and wait until AFTER Christmas." as an almost threat.


So yeah, value rooter really f*cking sucks and there are tons of places out there that will actually apologize for that. And yeah, it does make a difference, to be humble when you're the reason why your customers are unsatisfied. You don't reserve the right to both upset the hell out of people and then get upset at them for being angry at your lack of integrity as a company.

If I could have given negative star reviews I would have. I hope this company's sheer incompetence causes them to fail and whoever the jerk is who represents that establishment and answers their phones can't find another job that would ever allow her to be their voice and representative, because she sure gives y'all a terrible look.

Kasturirangan P.

I had a 8am - 12pm slot and was waiting at the house since morning. It's 6pm now and the technician hasn't arrived yet.

It would be better if they give a better estimate. I called them around 5-6 times and each time they told me that I was next and the technician will be arriving within an hour.

Things happen all the time and I'm ok if they tell me if technician is not coming or they reschedule it. But this is totally not acceptable. They use the carrot and stick technique to keep me and my life on hold while i wait for them indefinitely.

D A.

My home warranty (AHS) scheduled this company to clear a blockage. Appointment was set for 11/26/2018, between 8 and 12. 12:00pm rolled around and they hadn't shown and no call. I called them at 12:32 and was told their plumber's last job had ran long and he was headed my way.
Flash forward to 2:35pm. No call and no plumber. I called them again trying to get an ETA and was told "his last job is taking longer than expected, but he was on his way now". When I told the lady on the phone this was exactly what I had been told when I called at 12:32 she told me I had never called inquiring about my appointment. I cancelled the appointment.
These people are not only unprofessional, they are liars. I will not do business with this type of company. There are plenty of other plumbers in the area who will, at the very least, call if they are going to be late. I have never experienced being called a liar by a business I am going to be paying to perform a service.
I would recommend nobody do business with this place, maybe they will get the hint.

Nikki S.

DO NOT USE! ABSOLUTELY HORRIBLE! They apparently sent their "master plumber" out which was absolutely wrong with his diagnosis. I ended up having to call the original plumber out who installed my water softner. He restarted it and cleaned it out and I'm back in business. The softner works perfectly fine! Next time don't try to do a rush job and if you're not familiar with a particular softner say that too instead of calling the home warranty company with incorrect information! Also plumber was hours late for the appointment

Cindy G.

ZERO Stars. So now November 8th , I got a message from Home Warranty saying that Value Rooter will be coming to replace Hot Water Heater between 8am-5pm today the 8th! Ok, finally! THEN I recieved a call from Value Rooter saying that because of prior engagements that they will be coming AFTER 5PM!!! WT??????????!!!!??? Prior before me, waiting 2 WEEKS. Then get a call from the contractor A.H. saying that I will be paying $750 OUT OF POCKET on top of this mess!!! My warranty confirmed that I will not pay anything more! I shared that information with contractor Ashley H at Value Rooter and he NEVER returned my call or NEVER SHOWED UP!! Going on WEEK 3 with no HOT WATER!!

Loulia M.

STAY AWAY FROM THIS COMPANY. Horrible experience. They gave me an 8 to 10 am window and told me I'd be their first job of the day. to arrive at my house to repair a toilet and no show. Every time I called to ask when their technician would arrive, I was given the runaround, told he was stuck in traffic and what not and given new arrival time estimates (11 am, then 11:30 am) that never materialized. At one point, they told me their technician was less than 5 minutes away and about to pull up in my driveway. That didn't happen. When I called again 20 minutes after that, they told me he was running behind and they couldn't tell when he'd get here. When I asked for more information and better customer service, I was treated very rudely and they hang up on me when I asked to speak to their supervisor. At 1pm I called my home warranty and requested another service provider.

Martha L.

BEWARE! Do not use this contractor!
Our water heater started leaking and we were forced to use Value Rooter by First American Home Warranty. There were $730 of items that we had to pay for that were not covered by the warranty including $240 for a city permit that actually cost $35, according to the web site. We called the Value Rooter office at least 8 times asking for a detailed receipt and a copy of the building permit and never received anything. Later we called our city building dept to see if Value Rooter ever obtained a permit. It turns out that they did get one, 13 days after the water heater was installed!
If I could give them zero starts, I definitely would!

Theresa B.

Update:

Just discovered that the pipes were not tightened properly and my sink has been leaking for about 36 hours. I do not have the strength or the tools to tighten the pipe myself. It is 9pm on a Sunday and value rooter is not open and of course they don't have an answering service or emergency number.
previous post: AHS called this company for a clogged plumbing line. Both my kitchen and laundry room were backed up.
They showed up pretty quickly which was nice. BUT the guy came in my house and tracked dirt from the front door through the kitchen and into my laundry room. While he was outside I swept it up, hoping he would get the hint. No such luck. He then tells me the only took he has with him sprays dirt everywhere when he uses it and he has broken floor tiles using it before so he will call his boss to see if he should rent something else. Comes back in about 10 minutes later with said tool. Sets it on the kitchen floor and gets to work with it under the sink. In the meantime it's not spraying dirt everywhere but my floor is now a muddy mess and it smells like a porta potty! So, the mud on my floor is most likely dirt and feces! He wiped the floor with a dry paper towel, tells me it's all fixed and leaves. Now I have who knows what on my floor left for me to clean up.
He was polite and got the job done but he should have had booties to put on over his shoes. It is so unprofessional to make such a mess and not properly clean it up.

Harrison D.

Our warranty company contacted them Friday about fixing our pipes and they agreed. Called Saturday morning at 10am and Value Rooter had "quit" being a service partner with the warranty company. I've been without water since Monday, have the decency to call someone if you can't make a scheduled appointment. Maybe the BBB finally shut them down.

John G.

I was ripped off big time by this company. Water was leaking into my kitchen from under my sink. American Home Shield sent them to my home. The service was to fix a leak in my foundation. They explained one solution to me but said they would have to contact AHS about what was covered. The next morning I was contacted by AHS about the leak. AHS told me the contractor would have to go into the slab on my house to fix the leak and that only a small portion of the cost would be covered by AHS. I contacted the plumber assigned to my contract. I told him what AHS said needed to be done, and what he had told me the previous night were two different solutions. He told me AHS never gets it right when describing needed services. I later found out the price I was quoted by them, and paid, was the cost to do what they described to AHS. They actually did what was described to me the previous evening, which I later found out should have cost more than half as much as I was charged. STAY AWAY!