Value Rooter Corporation

Natasha S.

If you want the WORST service ever, I would recommend Value Rooter plumbing services. We have a home warranty so our company assigns a repair company when we need a maintenance, we don't get to choose. The first day a tech came out to fix our kitchen sink and didn't have the part so he said he would be back later the same week. One week later two different techs come out to replace the faucet. Those TWO techs forgot to reattach the garbage disposal hose which caused a flood again under our sink and they put the cold & hot water backwards which we discovered after they left and I had to clean the mud they tracked throughout our living room and kitchen off the floors. So yesterday what they "fixed" busted again flooding my kitchen, I called them yesterday morning and informed the receptionist of everything that happened and she guaranteed someone would be out that day to fix it. So...Called them back yesterday at 5 after I waited around ALL day and she told me "I'm sorry we were just about to call you and schedule for tomorrow between 9-6" Excuse me?!?! I wasn't having that so she put me down for first thing today...well here I am at 10:20 and nobody has called or shown up. I call them again and she says "You are next on the list", Umm.. Hold up, I was supposed to be first on your "list" clearly this list is a made up, fairytale we don't really mean what we say type list deal. I have finally gotten a call at 11:30am to say the tech is in route and will be at your house in about an HOUR! Yes, I love spending my morning waiting for you, trying to work my daughters schedule around you, dealing with a fussy baby who hasn't had a nap yet because I didn't know when you would show up and didn't want you banging around in my kitchen waking her up. By the time you get here I'm sure she will be in full melt down mode and I will have zero patience for anything going wrong so you better come with the happiest damn apologetic face and do the best job you have ever done! Why not do my dishes too that I haven't been able to do since we had to have the water turned off to our sink since YESTERDAY morning.

R. R.

Contractor for my home warranty. REALLY bad customer service if you can even call it that. AND wanted to charge me $1200 out of pocket to install the hot water heater that is covered by my home warranty! Here is a list of the out of pocket charges:

code permit $140.00
dripping $55.00
expansion tank $327.00
pipe mode $225.00
gas flex $89.00
pan drain line left of the garage $120.00
P&P hard pipe $125.00
drip pan $150.00
Total: 1231.00


Are you kidding me? Be warned, don't let them do this to you.

Sharla L.

This company was sent by my home warranty company to do repairs .On the first visit they fixed 2 out of 3 problems but did not have a part so they said they would return to complete the other issue. They called a month later ,I took the day off from work and I was told that I needed to call 10 o'clock the morning of the job to get an arrival time . I called at 10 am they told me I was the 2nd person on the list and the technician will get there at about 11. At 12 I called back I was told the technician will get there at about 3 because they're doing another job before they would get to me. Here I am at 6:30 pm and nobody has called me to say they're not going to show up or that they are going to reschedule for another day . I have heard nothing. I have tried calling the office, no answer they have no regard for anyone's time I took a day off from my job are they going to expect me to do this again? This is unacceptable !!!!!.

Jeri S.

Our hw company sent them out. First we had an all day window of time that they assigned, and after waiting all day friday, they called at 5 to say they were on their way. This was after we called repeatedly to let them know we were leaving town at 4. They rescheduled for Monday. We had a blocked kitchen drain for 5 days. They brought in a broken snake, said he cleared it, then 5 minutes later it backed up. They also replaced a pipe gasket that was perfectly fine and didn't need replaced. Later that night the kitchen sink was leaking. .. when we called, they said they could do nothing, it needed to be scoped. Why didn't they tell us that before they left? We can't get a refund for their service call fee. We called nagy plumbing, who brought the same kind of smake, but with a boring bit that worked! The first guy should have done this! Very disappointed and ended up costing over $200.

Andre M.

Awful. If your home warranty company tries to send them out, say NO! Bad service and bad customer service.

Kelmar B.

My home warranty company referred me to this phony company. It took them 2 days to schedule someone to come to my home. I had to take the entire day off from work because they could only give me a window of 9am-5pm. After waiting all day with no one showing up, I finally called at 4:30pm. They informed me that they were running a little behind but someone would definitely be out. It's now 9pm and no one has showed up!! I hate to have my time wasted. If you are not professional enough to consider your customer's time, you do not deserve their business!! I will NEVER do business with this company again and I advise that anyone reading do not either!

Shelly R.

My review will sound very familiar. They are the service provider for my home warranty company. They took 3 trips to fix the hot water to a sink, and 2 trips to fix a leaking faucet (the tech did not have the right size allen wrench). I was assured that I would be the first call of the day (they do not normally give anything other than a 9-5 window, but since this is the 3rd visit...), this morning I was told that the scheduled Tech was sick - ok these things happen - however I would be another Tech's first call. It is now almost noon, and when I called to check, I was told that they had to send him somewhere else first and he would get here when he can. I was told that it was unreasonable for me to have expected a call to let me know there had been a change of plans. Plus, it is difficult for them to call out when their phones are blowing up with incoming calls. But, I was welcome to call back and get an update. Do you think the not calling the customer business model lends itself to phones blowing up? If you don't value your time and want to deal with indifferent customer service reps, this is your company.

Update. They finally made it and the Techs were very nice (I did not take my frustrations with dispatch out on them). They were able to solve the issue. That said, dispatch's attitude toward other people's time is unacceptable.

Danny G.

ZERO STARS IF I COULD!!! This is by far the most unprofessional, unreliable company I have dealt with in a very long time. If you hire them, you have been warned.
They had the wrong address and contact number after giving it to them many, many times. I called and they put me on hold and they then connected me to another customer that was on hold too. That customer was calling because they had a complaint and no resolution in the near future. I am leasing a house and that is why we got stuck with these guys. Do not use Value Rooter.

Alett R.

Horrible customer service. They actually never even made it too my house. There are too many other reliable plumbing companies who want too help you. Don't waste your time with Value Rooter!!

Jay W.

My home warranty co. sent Value Rooter to our home. At first I was skeptical as reviews haven't been great but once again I've learned you can't judge a book by it's cover.

Had the pleasure of working with Jerry and his son Gage. A competing plumber came first and stated that my pipes were PVC and water jetting would fix it. Quoted at $485 for first our of work.

Jerry quickly discovered that my pipes were not PVC and said he'd need to go through my wall. After cutting the hole we discovered he was 100% correct and the entire archaic pipe needed to be replaced. He accomplished that and now we're set.