Value Rooter Corporation

Stacey P.

Awful. If your home warranty company tries to send them out, say NO! Bad service and bad customer service.

Cara F.

American Home Shield warranty sent these guys out. The service men weren't rude, but not that friendly either...They couldn't give me an arrival time, so there was lots of waiting around. They fixed one of the small leaks in the bathroom, which was nice.
The plumbers then went to look at the leak on the copper refrigerator line in the garage and said the home warranty wouldn't cover it because of the way the line was twisted. The only reason the line might have been twisted (as I explained) was because I had to pull it out through the wall to figure out where it was leaking. They took some pictures and called it in...Nevertheless they spent over an hour waiting on hold with AHS to get approval. They didn't get it. They gave me an estimate to replace the line for over $600 or spot fix the line with compression fittings for almost $300 plus I had already spent the $75 service fee. We just had a babby and I was trying to save time by using these guys... I wasn't going to spend over $300 though. I did it myself in an hour and spent $20 to get the parts.

Bruce B.

Avoid this plumbing company at all costs. They failed to obtain the required city building permit and installed our water heaters not in compliance with building codes. They charged for the building permit they never took out and also charged for code upgrades they never performed. They are either incompetent or dishonest. Then it is impossible to get them to correct improper installations. They lie to you on the phone and are no shows for many appointments they schedule. The worst contractor experience ever. This is a big warning about this plumbing company.

Chad B.

HORRIBLE!!! My review will sound like all the other reviews. Assigned by our home warranty. We waited most of our day after receiving an email that Thomas will be at our house between 11:30 to 4 to fix our water heater. We called at 4pm and was told that the technician was 20 minutes away and almost done with his job. When another hour 1/2 went by we called and kept getting their voicemail. We called our warranty and they told us that the company had no record of us today and they are all booked up. How are they still in business?!?! DO NOT waste your time waiting for these people!!!

Kathryn O.

STAY AWAY FROM THIS COMPANY. Horrible experience. They gave me an 8 to 10 am window and told me I'd be their first job of the day. to arrive at my house to repair a toilet and no show. Every time I called to ask when their technician would arrive, I was given the runaround, told he was stuck in traffic and what not and given new arrival time estimates (11 am, then 11:30 am) that never materialized. At one point, they told me their technician was less than 5 minutes away and about to pull up in my driveway. That didn't happen. When I called again 20 minutes after that, they told me he was running behind and they couldn't tell when he'd get here. When I asked for more information and better customer service, I was treated very rudely and they hang up on me when I asked to speak to their supervisor. At 1pm I called my home warranty and requested another service provider.

Audrey R.

ZERO Stars. So now November 8th , I got a message from Home Warranty saying that Value Rooter will be coming to replace Hot Water Heater between 8am-5pm today the 8th! Ok, finally! THEN I recieved a call from Value Rooter saying that because of prior engagements that they will be coming AFTER 5PM!!! WT??????????!!!!??? Prior before me, waiting 2 WEEKS. Then get a call from the contractor A.H. saying that I will be paying $750 OUT OF POCKET on top of this mess!!! My warranty confirmed that I will not pay anything more! I shared that information with contractor Ashley H at Value Rooter and he NEVER returned my call or NEVER SHOWED UP!! Going on WEEK 3 with no HOT WATER!!

Julie B.

BEWARE! Do not use this contractor!
Our water heater started leaking and we were forced to use Value Rooter by First American Home Warranty. There were $730 of items that we had to pay for that were not covered by the warranty including $240 for a city permit that actually cost $35, according to the web site. We called the Value Rooter office at least 8 times asking for a detailed receipt and a copy of the building permit and never received anything. Later we called our city building dept to see if Value Rooter ever obtained a permit. It turns out that they did get one, 13 days after the water heater was installed!
If I could give them zero starts, I definitely would!

Ryan P.

Through AHS, I contacted Value Rooter, and yes, I also was nervous and skeptical of their way of doing business, but the two technicians , Dan and Joe, were very pleasant, skilled and repaired my water heater. The dispatching service was more or less horrible in the way nobody ever contacted me that it really would take all day and then some to come out to my house. I give them the benefit of the doubt having a job which took longer than expected, but why is it impossible for them to give the customer a call, a text or an email to inform them? A 9 - 5 window (they finally came about 5.30 pm) is unacceptable and takes away from the excellent work their technicians are definitely capable of. Maybe some modifications would be beneficial?

Oh dear, tonight....the water heater is still leaking. Hope this will NOT of those long troubled repair job??? I am scared.

Sualeha A.

This company is a JOKE. 0 Stars!! Scheduled a service call 5 different times......yes 5 times as they always seemed to get to our call around 8 PM. When they finally came out to check our water heater that would not produce hot water for more than about 5-10 minutes, they brilliantly turned the water heater down and left. I would HIGHLY DISCOURAGE ANY BUSINESS WITH THIS COMPANY!! We are VERY disappointed with their effort, customer service, and willingness to actually address the issue we are having.

Do yourself a favor and STAY AWAY from this company. It is a WASTE OF TIME.

Darice D.

My home warranty sent them out for a leaking pipe in my wall. The day after they were contacted, they sent a couple of methheads to my house, who walked, said "yup, its leaking, gotta order parts" and left. That was a thurs. The following tuesday, having heard nothing from them, I called to find out what was going on. After being left on hold for 22 minutes (!!), they told me theyd heard nothing from the techs they sent out yet, so they knew nothing and could schedule nothing. We ended up just getting a reputable plumbing company to come fix it without using our warranty. Worst plumbing company ever.