Valley Heating & Cooling

R H.

My heat pump malfunctioned and I called Valley Heating & Cooling (VHC) for help. What turned out to be circuit board problem took VHC a month to diagnose and fixed, partially. They also replaced contactor in my other heat pump and charged me almost ten times of the market value of the part (contactor), in adding to the labor charge. I finally get tired of waiting for VHC to fix the remaining problem and called another company for help. It took the other company one and half days to get the job done: half a day (late afternoon) to diagnose the problem; the next day (afternoon) to replace the bad part.

Pamela C.

Very prompt service ,did the trouble shoot on it ,told us he was sure it wasn't our fuse box .He then told us to call the power company,he thought it was our meter.We called they came out and that was the problem. We are not cold tonight,thanks to both of them

Chelsea B.

Valley Heating & Cooling was called out to service our Central Unit. Just routine maintenance. When they left, the machine stopped working and we were told that two parts needed to be replaced for a total of almost $1000. My mom was extremely distressed about this because she is on a fixed income and this news was totally unexpected because the unit was working fine the day before. I was skeptical the whole time because of this (it was working fine the day before). I became convinced that the worker had done something to it when the next worker came out and started talking technical jargon to confuse us. My mom called another company for a second opinion and lo and behold! The unit worked just fine with a part that only cost $50! I don't know if it was just this individual worker because my mom has been using Valley for years and never had this happen, but please always get a second opinion.

Shana M.

I called and Valley Heating and Cooling was there within 24 hours. The representative was Casey, he was professional from the get go very pleasant. He walked me through what the issue was and my unit was fixed in no time. I am a satisfied customer. 5 stars all the way. A. Porter Decatur AL 5/16/23

Daniel S.

Basically we have called this company out to fix the ac in the house like 4 or 5 times now, the first time they came and 'fixed' the ac, it started leaking water which it was NOT doing before hand and then flooded the hallway and ruined our flooring. When we called them out there the following days they told us there was no way the damage could have happened overnight when me and 2 other people in the household literally WATCHED the floor warp in a span of 3 hours. Fast forward a couple more weeks and our AC unit is STILL freezing up and they have been here to 'fix it' multiple times since then. The other reviews seem pretty good so im really confused as to why this has been our experience but I thought it was worth warning about! All we got is a lot money taken out of my mother in laws pocket, a warped floor and still no working AC.

Lou M.

Our air conditioner stopped cooling the house one evening right before bedtime. The next morning I called Valley Heating & Cooling and scheduled for them to come see what the problem was. They called us back and said they could be out at 9am. Well at 9am they arrived. This is the first time a home repair company has ever arrived when they said they would. The technician found the problem within 20 minutes and told us the unfortunate news that we really needed to consider getting a new unit since ours was so old. He informed us of the program where we can purchase a new unit through our utility company and got us a quote ready. So after deciding we needed a new unit he said it would be installed the following day and to expect them to start between 8-9am. The next morning we got a call at 8:45am telling us they would be arriving shortly. A team of four technicians arrived at 8:55am and immediately began the chore of swapping out the units. The new unit was installed and running at 2:45pm. They explained everything we needed to know and made sure we didn't have any other questions. They were very efficient and disposed of the old unit and left no trash behind. The technician that initially came out even filled out all the paperwork necessary to apply for the financing for the new unit. All we had to do was sign in. If you are looking for very dependable, knowledgable, and friendly professionals to take care of you heating and cooling system along with many other services they offer you should give them a call. You won't regret it. Also they offer 24/7 service so they are available anytime you need them.

Jessica E.

We have an indoor HVAC unit in our basement and it was leaking. I called Valley Heating and Cooling. Tyler came out that very afternoon. He was courteous, helpful, and quickly diagnosed the problem. In about an hour, he had solved our problem. I cannot recommend this company and Tyler enough.

Don H.

I am using the forum to relate an experience I recently had with Valley Heating & Cooling. I am not new to VHC as they have installed 2 major cooling units at my home during the last 4 years. Last week my heating unit failed and I called for service from VHC. The technician was here for less than an hour and upon completion presented me with a bill for $569. The bill was broken out as $69 for service charge and $500 for 3 repair parts (sensor, switch and capacitor). After paying the bill, I went online to Amazon to check their retail cost w/free shipping for these 3 parts. Total cost at Amazon was $43.65. Based on generally accepted bill practices, that would compute to $43.65 for parts and $456.35 for labor. As the technician was here less than an hour, that is a labor rate of $456.35 per hour. I then had a long telephone discussion about my concerns with Scott at VHC. He offered to refund $100 which he did in a timely manner. My cooling units are still under warranty with VHC but I will be looking for someone else for future heating unit repairs. I hope this information helps in your future HAVC repair requirements.

Sarah G.

Our A C stopped working on Sunday night, we called valley heating & cooling Monday they said a service tech would call when he completed the call he was on. i have never had a service company respond so quickly and arrived approx 2 hours after my call. Our tech Alex was very friendly and professional he found the problem and had us back up an running . he explained our system was 10 years old and give us some options to think about no high pressure sales a very honest person . we will definitely use Valley Heating & Cooling for all our repairs.

Kathy J.

Bradley, Jack, and Josh did a excellent job, they were very respectful, did a great job double checked everything, cleaned up after themselves, and were very honest people I highly recommend Valley Heating and Cooling.