Valley Heating & Cooling

This Guy N.

Basically we have called this company out to fix the ac in the house like 4 or 5 times now, the first time they came and 'fixed' the ac, it started leaking water which it was NOT doing before hand and then flooded the hallway and ruined our flooring. When we called them out there the following days they told us there was no way the damage could have happened overnight when me and 2 other people in the household literally WATCHED the floor warp in a span of 3 hours. Fast forward a couple more weeks and our AC unit is STILL freezing up and they have been here to 'fix it' multiple times since then. The other reviews seem pretty good so im really confused as to why this has been our experience but I thought it was worth warning about! All we got is a lot money taken out of my mother in laws pocket, a warped floor and still no working AC.

William H.

I called Valley today with a concern and they had Eli come out to inspect my home same day. Eli was knowledgeable, professional and trustworthy. I will be doing all of my HVAC work through him

Robert L.

Bradley, Jack, and Josh did a excellent job, they were very respectful, did a great job double checked everything, cleaned up after themselves, and were very honest people I highly recommend Valley Heating and Cooling.

Kellie S.

We have an indoor HVAC unit in our basement and it was leaking. I called Valley Heating and Cooling. Tyler came out that very afternoon. He was courteous, helpful, and quickly diagnosed the problem. In about an hour, he had solved our problem. I cannot recommend this company and Tyler enough.

Ann-Marie P.

I called and Valley Heating and Cooling was there within 24 hours. The representative was Casey, he was professional from the get go very pleasant. He walked me through what the issue was and my unit was fixed in no time. I am a satisfied customer. 5 stars all the way. A. Porter Decatur AL 5/16/23

Jill D.

Our A C stopped working on Sunday night, we called valley heating & cooling Monday they said a service tech would call when he completed the call he was on. i have never had a service company respond so quickly and arrived approx 2 hours after my call. Our tech Alex was very friendly and professional he found the problem and had us back up an running . he explained our system was 10 years old and give us some options to think about no high pressure sales a very honest person . we will definitely use Valley Heating & Cooling for all our repairs.

Jessica H.

Our A/C unit went out last night and I called Valley H&C for a quote to see if someone could see what the issue was. They had a tech come out within an hour and he was super friendly and honest. He confirmed that our unit had seen better days and that we were looking at likely getting a new unit. However, we were able to get a new unit installed by mid afternoon today (less than 24 hours after I made my initial call) and everyone was extremely helpful. Big thanks to Kevin, Kyler and CJ for putting in the extra time it took to get us taken care of. We really appreciate it!

Richard R.

I am using the forum to relate an experience I recently had with Valley Heating & Cooling. I am not new to VHC as they have installed 2 major cooling units at my home during the last 4 years. Last week my heating unit failed and I called for service from VHC. The technician was here for less than an hour and upon completion presented me with a bill for $569. The bill was broken out as $69 for service charge and $500 for 3 repair parts (sensor, switch and capacitor). After paying the bill, I went online to Amazon to check their retail cost w/free shipping for these 3 parts. Total cost at Amazon was $43.65. Based on generally accepted bill practices, that would compute to $43.65 for parts and $456.35 for labor. As the technician was here less than an hour, that is a labor rate of $456.35 per hour. I then had a long telephone discussion about my concerns with Scott at VHC. He offered to refund $100 which he did in a timely manner. My cooling units are still under warranty with VHC but I will be looking for someone else for future heating unit repairs. I hope this information helps in your future HAVC repair requirements.

Alan C.

Valley seems to tell people stuff is wrong when it's not. My in laws called them out to fix there unit .They told them it had no freon at all in it .so we called another company out and it was just a burnt wire so.they was trying to sell her a new unit just because of a burnt wire.

Wei L.

My heat pump malfunctioned and I called Valley Heating & Cooling (VHC) for help. What turned out to be circuit board problem took VHC a month to diagnose and fixed, partially. They also replaced contactor in my other heat pump and charged me almost ten times of the market value of the part (contactor), in adding to the labor charge. I finally get tired of waiting for VHC to fix the remaining problem and called another company for help. It took the other company one and half days to get the job done: half a day (late afternoon) to diagnose the problem; the next day (afternoon) to replace the bad part.