Valley Heating & Cooling

★★★★☆ 3.6 / 5 (15)
: 3422 Hooper Ln SE, Decatur, AL 35603
: (256) 474-7550
: http://www.valleyheatingandcooling.com

Company Overview

Our team is available 24/7 for urgent HVAC needs. We deliver immediate service, not delayed!

Our 24-hour emergency HVAC service ensures we are here when you need us most. A new, efficient HVAC system is often one of the largest investments a homeowner makes, similar to a car. Pairing an efficient HVAC unit with a reliable contractor and warranty can lead to significant savings over the lifespan of the system.

Business Services

  • Drain installation
  • Drain repair
  • Faucet installation
  • Faucet repair
  • HVAC installation or replacement
  • HVAC system repair
  • HVAC system maintenance
  • Plumbing installation or replacement
  • Plumbing repair
  • Toilet installation
  • Toilet repair
  • Water heater installation
  • Water heater repair
  • Water pipe installation
  • Water pipe repair

Business Location & Hours



Mon:Open 24 hours
Tue:Open 24 hours
Wed:Open 24 hours
Thu:Open 24 hours
Fri:Open 24 hours
Sat:Open 24 hours
Sun:Open 24 hours

Recommended Customer Reviews

Daniel H.
★★★★★

Our A/C unit went out last night and I called Valley H&C for a quote to see if someone could see what the issue was. They had a tech come out within an hour and he was super friendly and honest. He confirmed that our unit had seen better days and that we were looking at likely getting a new unit. However, we were able to get a new unit installed by mid afternoon today (less than 24 hours after I made my initial call) and everyone was extremely helpful. Big thanks to Kevin, Kyler and CJ for putting in the extra time it took to get us taken care of. We really appreciate it!

Courtney B.
★☆☆☆☆

My heat pump malfunctioned and I called Valley Heating & Cooling (VHC) for help. What turned out to be circuit board problem took VHC a month to diagnose and fixed, partially. They also replaced contactor in my other heat pump and charged me almost ten times of the market value of the part (contactor), in adding to the labor charge. I finally get tired of waiting for VHC to fix the remaining problem and called another company for help. It took the other company one and half days to get the job done: half a day (late afternoon) to diagnose the problem; the next day (afternoon) to replace the bad part.

Cassandra D.
★☆☆☆☆

Valley Heating & Cooling was called out to service our Central Unit. Just routine maintenance. When they left, the machine stopped working and we were told that two parts needed to be replaced for a total of almost $1000. My mom was extremely distressed about this because she is on a fixed income and this news was totally unexpected because the unit was working fine the day before. I was skeptical the whole time because of this (it was working fine the day before). I became convinced that the worker had done something to it when the next worker came out and started talking technical jargon to confuse us. My mom called another company for a second opinion and lo and behold! The unit worked just fine with a part that only cost $50! I don't know if it was just this individual worker because my mom has been using Valley for years and never had this happen, but please always get a second opinion.

John M.
★★★★★

Our A C stopped working on Sunday night, we called valley heating & cooling Monday they said a service tech would call when he completed the call he was on. i have never had a service company respond so quickly and arrived approx 2 hours after my call. Our tech Alex was very friendly and professional he found the problem and had us back up an running . he explained our system was 10 years old and give us some options to think about no high pressure sales a very honest person . we will definitely use Valley Heating & Cooling for all our repairs.

Megan L.
★★★☆☆

I am using the forum to relate an experience I recently had with Valley Heating & Cooling. I am not new to VHC as they have installed 2 major cooling units at my home during the last 4 years. Last week my heating unit failed and I called for service from VHC. The technician was here for less than an hour and upon completion presented me with a bill for $569. The bill was broken out as $69 for service charge and $500 for 3 repair parts (sensor, switch and capacitor). After paying the bill, I went online to Amazon to check their retail cost w/free shipping for these 3 parts. Total cost at Amazon was $43.65. Based on generally accepted bill practices, that would compute to $43.65 for parts and $456.35 for labor. As the technician was here less than an hour, that is a labor rate of $456.35 per hour. I then had a long telephone discussion about my concerns with Scott at VHC. He offered to refund $100 which he did in a timely manner. My cooling units are still under warranty with VHC but I will be looking for someone else for future heating unit repairs. I hope this information helps in your future HAVC repair requirements.

Jeremy C.
★★★★★

We have an indoor HVAC unit in our basement and it was leaking. I called Valley Heating and Cooling. Tyler came out that very afternoon. He was courteous, helpful, and quickly diagnosed the problem. In about an hour, he had solved our problem. I cannot recommend this company and Tyler enough.

K T.
★★★★★

Our air conditioner stopped cooling the house one evening right before bedtime. The next morning I called Valley Heating & Cooling and scheduled for them to come see what the problem was. They called us back and said they could be out at 9am. Well at 9am they arrived. This is the first time a home repair company has ever arrived when they said they would. The technician found the problem within 20 minutes and told us the unfortunate news that we really needed to consider getting a new unit since ours was so old. He informed us of the program where we can purchase a new unit through our utility company and got us a quote ready. So after deciding we needed a new unit he said it would be installed the following day and to expect them to start between 8-9am. The next morning we got a call at 8:45am telling us they would be arriving shortly. A team of four technicians arrived at 8:55am and immediately began the chore of swapping out the units. The new unit was installed and running at 2:45pm. They explained everything we needed to know and made sure we didn't have any other questions. They were very efficient and disposed of the old unit and left no trash behind. The technician that initially came out even filled out all the paperwork necessary to apply for the financing for the new unit. All we had to do was sign in. If you are looking for very dependable, knowledgable, and friendly professionals to take care of you heating and cooling system along with many other services they offer you should give them a call. You won't regret it. Also they offer 24/7 service so they are available anytime you need them.

Dennis F.
★★★★★

I called and Valley Heating and Cooling was there within 24 hours. The representative was Casey, he was professional from the get go very pleasant. He walked me through what the issue was and my unit was fixed in no time. I am a satisfied customer. 5 stars all the way. A. Porter Decatur AL 5/16/23

Abby H.
★★★★★

There are times that most people lose faith in businesses being honest or even just understanding and kind. Valley Heating and Cooling installed a brand new unit and duct work in my home. Within a year we had squirrels find their way into our attic and they chewed through our duct work. Valley replaced the track of duct work affected. A week later I knew there was a problem again. When I called, I felt there was no way it could have been fixed properly and already be damaged again. Scott was understanding and said while they stand by their work, he would come out and fix it again, and free of charge just because of my concerns. As it turned out, after calling a contractor there was another hole in the attic that was originally missed. I called Scott back to be honest and let him know that squirrels could have gotten back in because of the hole. He said he would still fix it for free. I cannot tell you how impressed I am with their service. I will continue to call them and recommend them to others!

Scam B.
★☆☆☆☆

Valley seems to tell people stuff is wrong when it's not. My in laws called them out to fix there unit .They told them it had no freon at all in it .so we called another company out and it was just a burnt wire so.they was trying to sell her a new unit just because of a burnt wire.

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