USA Pipe Repair

Desta H.

We had used them for small repairs in the past so we got an estimate from them to replace our main line. We had an incident in the past that they were supposed to give us a free estimate and did the work without authorization. So, we should have know better

When we asked clarification questions via email we didn't get a response so we called to find out why. Only to find that the were on the property replacing the line, without a contract.

We asked them to have the owner, who was onsite to call us. We even had the tenant go out and ask them to call us. Rather than stopping the job and talking to us, he refused to call us until the job was done, knowing that we had not signed a contract.

Then we owner was rude and acted like a jerk a while we were trying to ask questions about the work that was done, as we didn't get clarifications before the work was done. He was got angry and said ""I'm there best there is and I make over a million dollars a year doing this"".

As we explained to him that didn't give us any comfort as we were not able to be there as we wanted to be, to see what was being done. He got angry and hug up on us. Then called back to yell at us and be demeaning. We hung up on him.

We consulted an attorney and were told that we didn't have to pay them. So, we wrote them a letter letting them know that we had no obligation to pay. Then they started blowing up our email with invoices so we emailed them to confirm that we got the letter. We were also advised by the attorney that he was responsible for all the damages to our property.

Then the owner started blowing up our phones, calling every few minutes, for 10-15 minutes, while our whole family was suffering from Covid. He called many times within a very short time. So, we picked up and he started threating to go to the property and dig up the pipes and ""put the old one back"". When we told him that the letter said that he was not to return to our property he started being jerk.

My husband agreed to pay him, as he didn't feel that we should not pay someone for the work done. I had a bad feeling in my gut and didn't want to pay him. Unfortunately, my husband also agreed not to make him restore the damages to our property or deduct those expenses from the payment.

After the fact we got a message that was delayed on our email, where he was being very nasty because we didn't answer the phone the first time he had called that day. He even left a nasty, demeaning message. Had we gotten that message we would not have paid a dime.

In addition, we were unable to make a trip down to see the extent of the damages, as we live out of town, before paying him. Otherwise we would not have. Even when we made a trip there everything was buried with snow. However, the driveway was sinking and we were told by the landscaper who was going to do the work and the neighbor that they had not properly backfilled the dug out areas with gravel/stone, to help prevent such bad sinking.

In addition to paying his large bill we had to pay $2200 to get our walkway and drive way restored. As we were unable to go do the work ourselves in the middle of winter.

They completely destroyed things and were utterly disrespectful to the property as well. They didn't even show a common courtesy and lay the driveway pavers back in place so they tenant could get back in the house without having to walk through mud.

On top of those fees we had to buy supplies and do the labor to restore the flower bed.

The threw excess mud down at the bottom of the drive way so they buried about 4 feet of the drive way, rather than putting the mud on the side of the yard that they were not digging up.

They buried our landscaper edger's that were around the walkway, driveway, and flower bed in deep mud, rather them laying them to the side or in another area.

They buried our sewer clean out that was in the front of the house. If you are a plumber and you don't have enough sense to not buy a sewer clean out, can you truly call yourself a plumber?

Please do yourself a favor and don't waste your time and money with them.

Margaret F.

They responded quickly, called to say they were on their way, and came on the early end of the timing window they provided. Dale was professional, kind and fixed our very clogged shower drain quickly despite having to level-up through all his tools. This is not exactly the most insightful review and I have no fun yelp anecdotes but it all went so smoothly we wanted to say something! The end. Thanks, Dale!

Faith P.

My first experience with USA Pipe Repair was a good one. They were able to get a really deep clog that another plumber wasn't able to get. I liked them enough that I called them again. We were finishing our basement, so needed all the pipes to be moved above the joists so we could install a drywall ceiling, and to have some old copper pipes replaced, one of which was leaking. The technician was able to give me an estimate right away and was even able to do part of the job that day--fixing the leaky pipe by actually rerouting it and bypassing the whole section. We then made an appointment for him to do the rest of the work the following week. When he finished the rerouting, I pointed out to him that the discarded pipe was below the level of the joists and would need to be removed. He said he would do that next time he came. The next week, he came very late, to the point I thought he'd forgotten. But he showed up eventually and was in a very big hurry. I also noticed he left multiple times. I assumed he was getting lunch or had to buy a part or something, but later he told me he was stepping out to go to other appointments. When he was done, he asked for payment, without even showing me the work he'd done. I asked him to show me what he'd done first. We went down to the basement and I saw that there were two pipes below the joists. One, he said he couldn't do anything about because it was going through cinder block. The second was the pipe I had reminded him to remove the first time. I was disappointed he couldn't reroute the pipe going through the cinder block, and was surprised he didn't let me know until I pointed it out. But what killed me was the pipe I'd already reminded him to remove the week before! You could tell he was in a hurry. He told me that I'd gotten a steal on the work he'd already done and that we could just cut the pipe off with a sawzall and cap it off ourselves. My husband was not happy about that when he came home that day. He got even more upset when he looked under the sink and realized that the pipe the guy was supposed to cut out and cap off was covered by a plastic baggy. So the only thing between us and toxic sewage gas was a plastic baggy! I called the next day and they sent the same guy out again to finish the job. He charged me an additional $50. In his defense, at the beginning of the second visit, I did ask him to cap the pipe off at a different point, so this might have made the job harder? When he charged me the $50, he mentioned this change. It still felt like I was being charged for a job I'd already paid for. A couple of weeks later, we realized that before drywalling, we wanted to run a waterline up to where our fridge is. After our previous experience, I was not interested in calling USA Pipe Repair again, so I called another plumber. He came out and while looking at pipes to price out the job for us, noticed a host of issues from the job that USA Pipe repair did. One in particular was very concerning and he suggested I call the company back who did the work and have them fix it. He said that it might not cause problems right away, but the way they put the ring around the pipe fitting to hold the pipe onto the fitting was not right and down the road the pipe might come loose or pop off. When I went to call, I made the mistake of calling the number on an old business card instead of the office. I reached the Service Manager. He gave me the office number, but also asked what the problem was. I explained what the other plumber had said and my concern about leaks in the future and asked that someone come out and redo it. He did not diffuse the situation or try to make it right. He spit out his words. He was upset that I would dare to call about something that wasn't currently leaking. He said there was no standard for how to crimp fittings and that the band could be anywhere on the fitting, even hanging off the end. No standard. I'm no plumber, but that doesn't seem right. He then had me tell him who the plumber was that told on them and that he was going to call up his boss. I was not expecting an exchange like that. I'm used to managers who have the skills to diffuse a situation instead of escalating it.I assumed they would try to appease me or ease my mind about the way they crimped the fittings. Instead I just got anger that they were called out. It ended with him to telling me to go ahead and call the office. It sounded like a dare. I did not accept his dare--I wasn't interested in having to watch them like a hawk to see if they'd do the job right the second time. I ended up having the second plumber come out (White Glove Plumbing--love them). He felt sorry for me having to pay twice for the same job and definitely undercharged me. Maybe USA Pipe Repair is right and there is no standard for how to crimp a fitting. But one thing I do know is that I would prefer a plumbing company that has high standards and finishes a job they start!

Elizabeth F.

I am thrilled with the job they did for us. They did exactly what they said they would do, in less time, and under budget. This was after another company goofed up the job first.

We had a water main break on a Saturday while out of town. A relative was able to shut off the water to the house until we were able to get home. Long story short, DH found USA Pipe Repair, a small family owned business, who was able to deliver a quote, get Miss Utility to come out and locate the underground lines, obtain the needed permit from the County and drill a new water pipe without tearing (trenches pipe repair!) up my yard and restore water service to my house all in the same day! The entire drilling process and reconnection of water took less than 2 hours! Amazing!

We are delighted with their work and with commitment to restoring our water service as quickly as possible and without tearing up my yard and driveway to do it! They worked us into an already busy day to help us. You just do not get that kind of commitment from many companies.

Michael B.

I am very pleased with USA Pipe Repair and would call them again. Cody and his team tried a few different ways to clear my blocked kitchen sink, but it was ultimately done the next day by interior specialists Shawn and Jeff. They gave me a nice deal on the work and I genuinely enjoyed hovering, watching, and chatting with the guys while they worked.

No more handwashing in the bathroom sink, we are running the dishwasher tonight!

Don A.

Most honest plumber around! Replaced sewer line and did an excellent job. Will continue to use this company for all my plumbing needs.

Dawn K.

I'm sure most of the people working there are professional but NOT the fellow they sent to my house. Find another company

Vance B.

Unprofessional attitude/tone of voice/behavior.

I contacted USA Pipe Repair because I had a broken pipe that left my house without water. I spoke to the same rep on two calls. On the first call he told me he would have another rep who was closer to my location give me a call and asked me to text him my address, which I did. Within an hour I called back to let the rep know I was going to have to leave and what time I would return. The rep immediately responded with a frustrated tone of voice and told me to give him ten minutes and he could let me know how much longer he would be - which was not a question I had asked him. But because of his rude tone of voice, I told him to cancel the call.

Immediately, I began receiving texts from the rep, telling me what work he had been doing earlier in the morning; he couldn't understand why I had cancelled the call and that he was really close to my house, and what street he was on. I responded only once to the texts with ""I have cancelled the call.""

Incredibly, a few minutes later, he and a co-worker arrive at my house anyway! I had already cancelled the service call verbally and in writing!

I let him know very directly what I thought of his lack of professionalism and told him to leave the property which he eventually did after making several arguments about why I should not have gotten angry nor cancelled the call. As he left, he said he would be taking a shower at his house where he does have water.

If I could rate lower than one star, I would!

Blake H.

These guys did a terrific job. I just bought a new house and the main line that runs between my house on the road at a leak
I was faced with the decision to excavate my new yard that has poured concrete in a new porch or have Cody and his crew Leah new pipe underneath the entire yard without any problem at all. They managed to bring the pipe up exactly where it needed to be.
In the basement next to the hot water heater they came up through the floor. I couldn't be happier with their product or their attention to detail.

Chloe S.

I found USA Pipe Repair on Home Advisor and they called immediately and Ryan O'Connell came within 2 business days to look at the issues my 1940 home was having and give me an estimate. He and another member of the team then worked very hard for 2 entire days. They 1) rerouted a kitchen drain line to bypass a blocked underground pipe. 2) fixed cross linked hot and cold supply to the bathroom including replacing shower faucet and shower head. They were courteous and professional and I am very relieved that these issues are taken care of. I'll be calling them with any future work I need! Thanks!