Urban Design

Jerry K.

Urban Design Solar was great. Starting with Max, which by the way, is the reason we went with Urban Design. He was very friendly and knowledgeable. It was a pretty easy choice. They were fast and clean, got us up and running with no problems. We have been thinking about solar for a number of years now, and I'm not sorry we used Urban Design.

Gavin H.

Max's easy going sales approach is great. He explained their services in an easy to understand way and presented materials that helped me make my decision. Although we ultimately went with another company, our decision was based primarily on cost not their professionalism or Max's excellent sales approach.

Cobbler S.

They have great customer service until something goes wrong. (The ladies handling customer service were wonderful every time I spoke with them.)
I thought they were supposed to be monitoring my system according to what they told me in the sales call when I purchased the system. After having a month of not producing any energy, I had to catch it. And then it took two weeks for the right person to call me back. When I tried to clarify to see why they had not caught this issue. They told me ""well we have way too many customers to be monitoring your system. You wouldn't expect your car dealer to know when your car needs an oil change!!"" But I would expect them to know if a major malfunction like not producing energy were to occur. In fact, two weeks ago prior to me calling my wife noticed one of their employees on the side of our house, unannounced, doing something with our system. But not even the owner, Sean, knows what that person is doing there or why. Only that that person has ""move on"" and no longer works there.They acted like I was ridiculous for even considering that they might be monitoring the system that they told me that they were going to be monitoring. Then they confused me by sending a person out to randomly troubleshoot two weeks ago... How did they know something was wrong if they didn't have the ability to monitor it? Why don't they tell the customers when one of their employees are coming out to come on my property? Why don't they know what that person was doing?
I understand that stuff happens and nothing is perfect. But the attitude I got from the person who turned out to be the owner is unacceptable! Tens of thousands of dollars spent $$$ and this is how the owner treats their customers. Just beware. Lots of good companies out there but this one is not what it appears to be. Ironically, I chose this company because of the good customer service reviews!

Sherry G.

We hired Urban Design Solar to put a large solar system on our building in Chico, California, Skyway Tool Center. We have good sun exposure and had been paying enormous electric bills for years - from $800 to $1600 per month - until we had the solar system installed in 2015. We took bids from quite a few solar installation companies in the Chico area, but after studying it we decided to go with Urban Design Solar.

They came out immediately and put up the system quickly and efficiently. They made no mistakes in the entire install and put up a system that we LOVE. Our PG&E bill went from $1600 a month in the summer to about $200 a month, and even less in the winter. We figure we earned back the money we spent on this solar system in the four years since we had it put in. The owner and employees at Urban Design Solar are friendly, professional, and hard working. I highly recommend.

Dave W.

We're very pleased with the work Urban Design Solar has done for us! Several years ago, Sean and his team installed solar panels on our new home. Much more recently, they installed a terrific patio cover for our back yard. Sean and Ryan gave us really good advice in choosing the patio cover that best suited our needs. It not only will provide many years of shade for us but has additionally enhanced our home value, IMO. I have only good to say about this company!

Nicole R.

I did a ton of research on solar companies from Redding to Sacramento and obtained a dozen or more quotes. Urban Design came out on top by a landslide. Tony gave us the absolute best customer service. He was friendly, knowledgeable, and willing to go the extra mile to make us happy; before, during, and after the installation! UDS put on excellent panels in a timely manner at an affordable price. I highly recommend them.

John L.

I just had my solar system installed. The crew that came out were clean courteous and professional every single team member. They have continued to monitor my system and whenever I called them they were very helpful and again professional from the girl at the front desk to the salesman to the installersI recommend them 1000%

Jo M.

Love our solar and the price. The installation crew was great. Dealing with the owner...not so much!

Andrea B.

Urban Design Solar is a wonderful local company that I would highly recommend for your solar needs. They are the most economical (yes, I got a few bids before choosing them), but the lower price does not equal lower quality; the products they use are top notch. There is real-time system monitoring that comes with the panels, too. In addition, they are efficient, well organized, and their customer service is great. They take care of the whole process from start to finish--from paperwork and permits to clean-up--so all you have to do is sign and pay. They were even able to help me with the side project of turning the useless space under our attic (which had no access) into a functioning storage area--an added bonus! I have been recommending Urban Design to friends, and now that it is time to expand out system, I'm working with them again.

Jeff V.

They put solar on my office building. Honest, great work, great results. I would highly recommend them. They came out for a follow up visit today, about six months after install, to see how I was doing with the solar. Spent time with me to refresh my knowledge of the monitoring systems. Great people. Great work.