Urban Design

Scott J.

I'm in the middle of getting solar panels during this super hectic time of NEM2 pricing going to the more expensive NEM3. Every Urban designs representative have been amazing, super cooperative and patient with my repeated phone calls and emails. Their pricing was fair, gave me the perfect design location of the panels. The site walk employee was on my roof for an hour in absolute pouring rain and still had a smile on his face when he finished. Once I had the employee's cell phone numbers communication was perfect... their generic phone number system is annoying using a third party that asks so many questions every time you call - they are being slammed with business so I'll cut them so slack here!
I'll update my review once the panels get installed.

Krissy W.

From our initial meeting with the owner, to final notification, every single step was easy, every question answered, every single person was professional and kind.

Install to sign off with PGE was 2 weeks. Done. The install took 3 days, county inspection was the very next day, PGE signed off the next week. So fast.

The office staff, the crew of guys on the roof, the owner, every single one of them was outstanding to work with. (Mackenzie, Natalie, Aliza, Cody, and Chad were rockstars!) Sean hires good people because HE is good people!

And the price. They beat 3 other bids for MORE panels than others were offering. They are honest! They wont try to upsell you equipment you don't need. They don't use fear to sell the company.

High quality work, lifetime guarantee, competitive bid, amazing people. Stop looking and hire Urban Design.

Joshua M.

I worked here as an installer right after getting out of school and they were in an amazing employer, they really helped me out when I needed it. Urban design definitely doesn't mess around with their attention to detail and construction expertise. Take it from someone that was on the inside, these are experienced professionals behind the wheel.

Mona L.

We have had them provide home services twice now. Both times, the response time was amazing. The service providers were very professional and friendly. They completed their work efficiently and in a timely manner. This is the company used by our home owners insurance and we are thrilled about that. We have had companies in the past that failed to meet expectations. We highly recommend Urban Designs.

Chris S.

They were great. Fixed my shower quickly at a fair price. Will use again in the future.

Chris C.

Robert came out for a plumbing fixture fix and did an excellent job! I've Had multiple plumbers out for this job and he was able to knock it out first try. Would highly recommend them for all your plumbing needs. Extremely polite and very informative!

Anna V.

I have used MB in the past and it was great, they have now merged with Urban Design and pricing has changed. Apparently you have to pay for when they aren't even at your house and go back to their site to pick up a part... A part that they probably should have had on hand. Ridiculous. My future business is lost

Jerry K.

Urban Design Solar was great. Starting with Max, which by the way, is the reason we went with Urban Design. He was very friendly and knowledgeable. It was a pretty easy choice. They were fast and clean, got us up and running with no problems. We have been thinking about solar for a number of years now, and I'm not sorry we used Urban Design.

Gavin H.

Max's easy going sales approach is great. He explained their services in an easy to understand way and presented materials that helped me make my decision. Although we ultimately went with another company, our decision was based primarily on cost not their professionalism or Max's excellent sales approach.

Cobbler S.

They have great customer service until something goes wrong. (The ladies handling customer service were wonderful every time I spoke with them.)
I thought they were supposed to be monitoring my system according to what they told me in the sales call when I purchased the system. After having a month of not producing any energy, I had to catch it. And then it took two weeks for the right person to call me back. When I tried to clarify to see why they had not caught this issue. They told me ""well we have way too many customers to be monitoring your system. You wouldn't expect your car dealer to know when your car needs an oil change!!"" But I would expect them to know if a major malfunction like not producing energy were to occur. In fact, two weeks ago prior to me calling my wife noticed one of their employees on the side of our house, unannounced, doing something with our system. But not even the owner, Sean, knows what that person is doing there or why. Only that that person has ""move on"" and no longer works there.They acted like I was ridiculous for even considering that they might be monitoring the system that they told me that they were going to be monitoring. Then they confused me by sending a person out to randomly troubleshoot two weeks ago... How did they know something was wrong if they didn't have the ability to monitor it? Why don't they tell the customers when one of their employees are coming out to come on my property? Why don't they know what that person was doing?
I understand that stuff happens and nothing is perfect. But the attitude I got from the person who turned out to be the owner is unacceptable! Tens of thousands of dollars spent $$$ and this is how the owner treats their customers. Just beware. Lots of good companies out there but this one is not what it appears to be. Ironically, I chose this company because of the good customer service reviews!